✅ Trip Verified
| This is by far the worst airline I've ever flown. Flight was delayed for three hours causing me to miss my connecting flight from Shanghai to Guangzhou. The chairs were narrow with little to no leg room. Most flights allow you to use cellphone after 20-30 mins take off but phones are prohibited for the whole entire flight with this airline. After I landed in Shanghai, there was three employees to help about 70 people who needed accommodations. They just wrote a flight number on my boarding pass and told me to get my bag with no further instructions. They did provided transport to and from the airport but I almost missed it because they didn't announce that they were leaving in English, which I get that it's not a English speaking country but there were many foreigners like me that didn't understand what wasn't going on and just needed reassurance. We were driven to our hotel, more like cockroach tower, thirty mins away from the actual airport. The next morning I was driven back to the airport three hours in advance for a domestic flight. Needless to say after my first experience with China Eastern I wasn't looking forward for my trip back to Toronto with them. But oh boy, it got worst. My route was from Guangzhou to Shanghai then Toronto. On my flight was Guangzhou to Shanghai, a trip that usually take 1 hour and 30 mins took about 3 hour and 30 mins. The flight took off on time but due to some fog i Shanghai the plane landed in another airport to refuel. This was what they said and even writing it out now it made no sense. There was obviously a technical error on their end where they needed to stop at another airport to refuel. When I arrived in Shanghai, my flight to Toronto was actually delayed so I had a chance to still fly out that day. But I wasn't informed of this until after they told me to wait for my luggage, which took about 1 hour to come out, and by the time I got my luggage the flight already closed their doors. There were once again only three people to help ~40 people to redirect their flight. I was forced to stay a night again, another cockroach tower and this time even further from the airport. After all of this happened, when I was checking in, the employee was using his phone the whole time while checking me in. He was so invested on his phone that I had to tell him to give me back my passport after everything was done. This is not just one act of horrible customer service executed by china Eastern but multiple and to many paying customers.