✅ Verified Review
| Shanghai to Melbourne. We got off to a bad start when after my JFK - PVG flight landed I was told the Shanghai to Beijing portion was cancelled. As I collected my bags and headed up to the ticket counters to rebook, get a hotel, and wait for the next flight, I was stopped by a young man who was Airport Services looking for lost tourists and he took me to a grumpy ticket agent. A scrap of paper was handed over to me with a new flight number and time. I asked for a hotel. I was told there was no hotel because it was a domestic flight. I said I've just come in from New York, but I was told no hotel, no refund, just given a paper slip with a flight number and time handwritten on it. It gets better. When I said, I need a hotel to staff, he said he knew a place. He asked me if I had a credit card. Well, I could just get my insurance to pay for a night. He drove me to Hotel Land and negotiated a $250 AUD room with a scrummy Chinese breakfast. I paid. I was tired, in need of a shower and figured - insurance, that's why you get it. The next day, I have a 1:10pm flight and they said that getting the 10am shuttle from the hotel would mean I'd have plenty of time if there was traffic and security delays. I agreed. I did not want to be late or miss a flight. I get to the airport at 10:06am. Check in took 40 minutes. Security 10 minutes, and then the tranquility of a near dead terminal. Forty minutes until boarding and I'm ready to go. Oh - gate change, here's a boxed lunch for your trouble, flight's delayed for a bit. After all these announcements, I ask the woman next to me how long she thinks a bit of a delay will be. Her response, about four hours. After three hours, we are hustled onto a plane that has magically appeared. We actually board. On the plane, my seat has that concave, butt dent and forward tilt that makes me want to sit on my hands, a book, anything to stop me from tilting out into the seat ahead, but it doesn't matter. I fall asleep and then a stewardess says "We're not sure how long we're going to be here so, the captain has asked us to get off." Its about 5 o'clock now. Another dinner, more hours and finally "your flight is cancelled!" It's 8pm. That's when the fighting starts. No rebooking. No refunds. If you want out, its $3600 to get back to Sydney. Take it or leave it. I took it.