✅ Verified Review
| London Heathrow to Melbourne via Shanghai. Never fly China Eastern Airlines. We paid for Business Class due to the need for flat bed seats. We got an old plane with seats that didn't recline fully meaning a sleepless flight. The reason for the delay in departure was blatantly untrue (icing on the wings - the outside temp was 9ºC) as was the reason for the excessive cabin temperature (27ºC). We were told that was the normal temperature passengers liked, but after a couple of hours of complaining of the heat, an honest attendant told us the air conditioning wasn't working! We moved seats after a sleeping member of cabin staff was moved out of one of the seats. There was a poor choice of food and it was lukewarm, as the attendant seemed unable or unwilling to heat it to the correct temperature. There was a terrible choice of films. Our stopover was Shanghai, a horrible bleak airport, where we were met by rude and unhelpful ground staff and had to find our own way to a shabby VIP lounge. This was a very long way from where we had entered the airport. Our luggage was left out uncovered in the rain, so when we got to our destination, we found the clothes in one end of my husband's soft case, were very wet. All in all it was a dreadful experience. I can't stress enough that this is an airline to avoid at all costs,even if, as in our case, it came highly recommended. China Eastern haven't the foggiest idea of what good service is, particularly if the passenger has paid the extra cost for Business Class.