China Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 471 reviews
6/10
4 star Skytrax Rating
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8/10

"much better than Delta"

(United States)

Verified Review | San Francisco to Taipei with China Airlines. Have not taken this airline across Pacific Ocean for many years. Although we flew in coach, the seat was comfortable for a trans-Pacific economy class. Services was good, much better than Delta coach we flew from Tokyo to Seattle on return. Flight attendants were polite and helpful. The plane was new and their three-seat family arrangement is genius. Safety record of this airline improved dramatically. Cabin crew are cognizant of safety requirements much more than 15 years ago. Flight entertainment system is more than enough, especially for those with Chinese language capability. Being a Sky Priority member, we zip thru check in line with no problem. Long lines of TSA security check at SFO airport was not fun.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSFO to TPE
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"seating was comfortable"

(Australia)

Verified Review | Auckland to Sydney with China Airlines was overall a positive experience with China Airlines, but there are some small kinks that need to be ironed out. The website is clunky and I could not get a boarding pass despite being able to check in online before the flight. In saying that, the check-in counter at Auckland International was fine - if not a bit slow, with some ground staff (in China Airlines uniform) idle and chatting amongst themselves, rather than serving customers in line. The flight was late around 1 hour for take-off but managed to arrive only 20 minutes late. Boarding, in spite of the lateness was relatively efficient. Unfortunately (fault of the airport staff more than the airline staff) the boarding times between the display and actual boarding time was inconsistent, creating a great deal of confusion. The flight itself redeemed the initial chaos. The plane was an old A330 but the seating was comfortable with decent legroom and width. The IFE screen was very small and resolution was poor, but it was surprisingly responsive to touch and there was a variety of latest movies available. While the IFE was available shortly after takeoff, the headphones weren't available until much later - this should have handed out before the flight. The crew was otherwise lovely - courteous and efficient. The meal, while on the small side, was tasty. The drink service was prompt and serving size was generous. For the price (by far the cheapest), it was a good flight and I would fly again.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAKL to SYD
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"outstanding service and comfort"

(United States)

Bangkok to Los Angeles via Los Angeles with China Airlines. Outstanding service and comfort at one of the best prices for this route. From the ease of check in and priority screening at busy BKK to the attentive service and comfort in business class, China Airlines will be my first choice to SE Asia. I flew over to ICN on American first class and had a surly flight attendant the entire route. China Airlines exceeds American in detailed service and overall comfort. The food choices on CI were good and better than the food I was served on a JAL flight. The entertainment system was easy to use and there were several new movie options. But for me the most important factor was the comfort of the lie flat seat with adequate privacy. No stepping over someone to access the aisle. Bottom line - great price and excellent flight.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBKK to LAX via TPE
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"plane is extremely late"

(Taiwan)

I feel obliged to write a review of China Airlines. The airline itself is fine. The food is fine, the service is fine, the seats are fine. However, every single time I fly this airline it is late. I have flown the Taipei to Hong Kong route a number of times in the past six months, and every single time, at both ends of the journey, my plane is extremely late. It is frustrating to be told on a Friday night that your 7.40pm flight to Hong Kong is delayed three hours. It is even more frustrating to be told on the Sunday night that your flight back to Taipei is delayed 2.5 hours. In this particular case, the flight was over 3 hours late, instead of arriving at 10pm, I arrived at 2am. I will be flying Cathay Pacific from now on.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTPE to HKG
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"seat is a very good choice"

(Taiwan)

Taipei to Bangkok on China Airlines Boeing 777. Premium economy seat is a very good choice for short-haul alternative to business class. Good entertainment system, big table (but somehow strangely tilted), good noise-reduction headphone. A good enough seat, reclines, but not electrical. China Airlines food is edible, flight attendants quite good.
AircraftBoeing 777-300er
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteTPE to BKK
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"with lovely staff"

(New Zealand)

Christchurch to Melbourne with China Airlines. Awesome service with lovely staff and great food, movies and comfortable seats. Thank you very much for excellent service. I would definitely be using again. It was clean and well airconditioned. Value for money. Checking was great and no hassles.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCHC to MEL
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"it was a pleasant experience"

(United States)

I took a chance and booked a China Airlines flight from Loa Angeles to Bangkok via Taipei, it was the lowest published fare offered by any carrier so I was a little apprehensive. I did not experience any negatives, it was a pleasant experience that I would do again. The food was most plentiful and I've never been fed so much by an airline, I was surprised at quantity and quality and was served with wine. LAX-TPE and return were both newer 777-300's and all nighters so the drink/snack offerings were kept to a minimum to respect sleeping passengers. FA's did a great job of keeping the cabin clean and take safety very seriously. For a 14 hour flight (LAX-TPE vv) it would have been nice to have more of an inflight movie selection, it's just a lot of flight time for such a limited selection. On the TPE - BKK and return an older aircraft (A330) were in use and like our earlier flights, food was exvellent. I found the seats on the newer 777's to be most uncomfortable while the seats on the A330's were softer. There is a transfer desk just as you walk out of the arriving gate with assistance and a smile. I wouldn't hesitate to book a flight on this carrier in the future, it was a most positive experience
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLAX to BKK via TPE
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"cabin crew courteous"

(Australia)

China Airlines from Melbourne to Christchurch. Value for money, great food, cabin crew courteous, all services were included in the price so booking was easy, also for xmas was able to layby for a week so made it affordable.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMEL to CHC
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"needs to improve the product"

(United Kingdom)

An old style business class product and mediocre service on this China Airlines flight from Amsterdam to Bangkok. A little disappointed in the product which was more akin to a premium economy offering than business class, but the cost of the ticket was reasonable so felt I received what I paid for. The old style seat only reclined and was not good for sleeping, and the IFE was very poor with only a small selection of movies, not helped by a small screen size. The meal service was efficient but quality of food poor. A pre-flight welcome drink was only offered on the return flight and the drinks service was sparse on both flights. The check-in was quick but I was not asked my seat preference and ended up in a seat which meant I was disturbed each time the person next to me got up. The Lounge at Amsterdam airport was KLM’s which is an airy space with plenty of seats, food and a bar. China Airlines needs to improve the product it offers on its Amsterdam flights before I book with them again, for now I will carry on using Emirates or Qatar Airways, both having a far superior Business product in comparison. The China Airlines website also needs an urgent upgrade in my opinion. It is also very dated and not easy to navigate. Their frequent flyer programme - Dynasty Flyer is also not explained well on the website.
AircraftA340
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAMS to BKK
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"happily fly again"

(Australia)

We flew with China Airlines for the first time over Christmas new year break from Brisbane to Auckland. We were pleasantly surprised, the check in service was exceptional. We asked to be upgraded to business and it was complimentary. The service in air was sufficient and seats comfortable. Meals fairly basic but catered for my dietary requests. Its not Qantas business class standard however we would happily fly again with them.
AircraftBoeing 747-400
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBNE to AKL
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes