China Airlines

Flew 1 Dec, CI 752 from Singapore to Taipei. Full flight departed on time, service was good and prompt by smiling FA. New uniform looks smart for mature staff but makes the younger ones looks older. Individual movie screen as small as ipad mini. 9 Dec, CI751 from Taipei to Singapore. Boarding was chaotic. Flight departed late due to long queue to take off. Both flights were good, cabin and toilet clean and well maintained. Will recommend flying with China Airlines.

As a Paragon Status (highest tier) with China Airlines, I am extremely disappointed at the quality of service. On my outbound flight on 12/12/2015, I was greeted with cold shoulder by the flight attendant serving my section. With 2 young children with me, I request the flight attendant if she can offer me some in-flight toys so my children can be seated quietly before take-off. However, the first response the flight attendant offered me was "you didn't have it?" and start to stare around our seats to see if we already received; it was extremely offending. Then she came back with 1 set of toy and claimed that they have ran out so my children would need to share, and sarcastically said "I don't know how to use this so you need to figure out". I then call for the purser and ask for explanation. After purser apologized, she then came back with 2 sets of in-flight toys. I was extremely disappointed at the service attitude of the flight attendant who attended my section. On my return lag on 12/15/2015, after checking, I was only issued 3 lounge passes while I have my wife, 4 year-old daughter and a 3 year-old daughter. I then ask if can have another pass so I can bring all my children to the lounge. Since China Airlines utilizes contractors and only have 1 direct staff at the Singapore Changi Airport, for every inquiry I made, the contractor would need to stand up and walks few steps to the China Airlines representative to get her permission. Surprisingly, as an elite member of this airline, the China Airlines representative remain seated at her position and for every question asked, the contractor would need to walk back and forth to address this issue. The worse case even after I call the customer service hotline to report the situation, the service attitude did not change. And the only solution the hotline can offer me is that they will "report back to HQ" of the situation. Despite the horrible check-in experience with China Airlines, when I arrived at the Changi Airport Dnata Lounge (not operated by China Airlines), when I asked them if I can bring another child in, they said that since your son is so young, of course, we will allow you. This clearly showed the lack of professional courtesy and consideration of China-Airlines to its passengers. I would not recommend this airline.

Amsterdam to Bangkok with China Airlines. Pleasant check in by KLM. Aircraft not young but cabin and toilets spotlessly clean and well maintained. Appeared to be fully booked, cabin crew adequate, bright, smart and helpful, speaking Thai. They regularly offered water/juice. Food and wine not outstanding or huge quantity but okay value for money, served effectively - the pre-booked meals came out first. Plastic cutlery but good quality. Entertainment- not a vast amount of audio on offer, range of styles good and well chosen but control system impenetrable and difficult to operate. General impression good overall. Seat pitch minimal but no footrests restricting floor space so you can stretch out.

Pretty nice medium-haul flight from Ho Chi Minh City to Taipei. The crew on this flight were attentive and helpful, but a bit robotic and I have missed a bit of a personal touch. The seats were not ful flat, but for this route very comfy and spacious. The meal service were great with a good choice of asian and western style foods. Coffee service was very nice with a metal milk can and sugar box. At arrival in Taipei there was no priority line at immigration, so it tooks a long time to get landside.

China Airlines from Amsterdam to Taipei via Bangkok with A340. I was positively surprised after this return trip. Despite the relatively older aircraft that they use on this route, it was a comfortable flight with good IFE and food. The crew on board were very helpful and service oriented.

New York JFK to Sydney via Taipei with China Airlines in economy. I select China Airlines because they always seem to have the cheapest fares on this route, probably because of the long 18 hour transit in Taipei. JFK to Taipei leg had a new Boeing 777-300ER which was quite nice with good IFE and reasonable comfort and room, even on a 95% full flight. One flight attendant made it quite clear that she would rather be somewhere else and detracted from the other crew. Always a hassle trying to arrange the transit hotel on arrival in Taipei as the transfer desk seem to know nothing about it, despite it clearly being in your booking. Not sure why they use a 3 star hotel (Taoyuan Hotel) 30 minutes from the airport for this purpose. Taipei to Sydney leg on much older A330 that was a full flight and fairly uncomfortable. Food was on par with other airlines. Would use again if they continue to have low fares.

Bangkok to Los Angeles via Taipei with China Airlines, and I was very impressed by the new Boeing 777 Business Class. The seats were really comfortable, you have so much space since the 1-2-1 configuration and lots of spare room for your travel utensils. The food was good, as well the inflight entertainment with a huge touch screen and a good range of new and old movies. The cabin crew was really friendly and helped with anything you needed. Would recommend for long haul flight between Asia and the USA.

The China Airlines lounge in Taipei airport is very beautiful and comfortable. There was a short delay so I stayed a little bit longer. Pleasant flight from Taipei to Ningbo. Cabin crew did a very nice work. The meal was great and wine taste good. Very comfortable seat and great selection on the entertainment system.

Worst service, especially for China Airlines in Hong Kong. Due to Typhoon my flight was cancelled but instead of helping you get on another flight, they make you call and rebook. I understand its not their fault but as a business they should do their best to help you. A check in agent at Hong Kong China Airlines desk was rude and I waited 4 hours for them to find the luggage I checked in early the day before, she wouldnt call to check for me and just told me it will come when it comes. I stood in front of that desk after I was told 3 times to come back at certain times. Other staff there at least checked for me. After an hour wait, our call went through and we got a flight for the next day. Now I'm waiting for my flight back to LA and its been 3 hours. First I got the run around and was told the wrong gate and that the plane hasn't arrived. I went to eat and luckily decided to ask again because they said they were boarding and to hurry to another gate, the original gate I was at when they told us it was wrong. 3 hours and counting. This is the second time this has happened. Hong Kong China Airlines has the worst service, Taiwan service is better but 3 hours delay due to ground complications is ridiculous not to mention bad communication and the runaround.

Hong Kong to Taipei with China Airlines. Check in procedures were smooth and window seat reserved okay. Just had enough time to take a coffee before boarding. In flight light meal was fine and movies were updated. I was allowed to carry 2 hand carries (one laptop) other than a checked-in baggage. Inflight service was friendly and appropriate. Baggage was on the carousel waiting for pick up as I went thru the immigration check point. A pleasant flying experience.