Cathay Pacific Airways

Flew HKG-EWR. The business class was booked solid. The service was cursory at best. The dinner and breakfast (if you wanted to call it that) was an embarrassment to CX. The entire flight was terrible. If this is the best business class in the world I wonder what is the worst. You have my vote for being the worst.

I flew from NYC to HKG. The Premium Economy section was practically empty yet staff were not attentive. Finished drinks were left for hours before being picked up. The most important failure was the seat. The seat is not comfortable. They are made for short people. The seat gave painful pressure mid thigh. On my return flight today I heard another female passenger complain about the same thing. Air New Zealand has a much better product for this class.

Business Class LHR-HKG B777. HKG-AKL A340. I believe the people are the one who define an airline. You can have the most luxurious seats in town but it means nothing if there is no real service on board. This is why I regard Cathay Pacific as the best airline in the business (we flew with SQ EK as well). We flew in both newish business class in B777 and the old 'coffin' style A340 business class cabin. I can understand why people complain about the old one but I didn't have a problem with that. It's still comfortable. The service from the people on board was superb. We had a problem during the flight to Auckland. My phone fell into the space behind the seat. The FA chief asked me to move to the empty seat next to my seat as it would probably not safe due to risk of spark from the friction between the phone and the seat. She asked my partner's number so she would update us once the engineer retrieved the phone. At the end they managed to retrieve the phone and the lady sent us a text about it and also wished us a great holiday in NZ. I'd never thought that we would get such a great service from an airline. We currently live in Europe so we flew frequently with European airlines. I have to admit that we really have low expectation on airline service. We paid premium for the ticket but it was great value for the money. The service was amazing throughout the journey. I must say the food on board and in the lounges were fantastic. So would I recommend this airline? absolutely. It's not the cheapest but you will get what you paid for.

Recently had to make an emergency booking and the prices were very high no business class seats were available so flew on Premium Economy. Check in was very fast and efficient at Heathrow and being a Marco Polo member was able to access the lounges London and HK. Boarded very quickly and settle into my seat with no seats in front of me (I actually found it uncomfortable compare to having a seat in front). Champagne served before take off food was surprisingly good and as usual Cathay pacific stewardess were excellent. At HK I flew business class to Cebu. Check in at Cebu fast and efficient and onto HK in premium class never did like the lounge in Cebu lack of decent food. Quite surprise no champagne was offered perhaps it because it is regional flight. Food wasn't that appetising so didn't bother. Premium class from HK to London champagne and soon settle into my seat this time half way with seat in front and this time I had a superb air steward he really did look after me I wasn't feeling too good – many thanks for that. OK Good point about premium class it is worth it if you can book in advance as the prices are much more reasonable excellent cabin crews quieter cabin and great food on long haul flights. The bad point about premium class I don't think you get welcome champagne on regional flights and the food isn't good except on long haul flights divider curtains remain open for an hour before takeoff and landing and I didn't like the fact that economy class passengers were using our rest rooms facility. Plastic cups for soft drinks or wine is a big no for me it should have been in a glass.

Booked through QR for a MAN-DOH-HKG return with DOH-HKG operated by CX. A330s on both flights. My first-time with CX as I usually use QR for the whole route. After having read some poor reviews on here I wasn't looking forward to these sectors especially as QR are my favourite airline. But what a surprise! Both sectors were fairly busy yet the cabin crew were faultless: friendly talkative helpful and completely professional - some of the best crews I've come across anywhere. Both flights arrived early. Both planes spotlessly clean. Bags on the belt at HKG soon after clearing immigration. Stress-free in-town check-in as always at Hong Kong Station. My only criticisms are: the seats are better suited to short-haul not the 9-10 hours needed for the DOH-HKG sector the food isn't Asian enough and they make everyone close the shades for most of the flight - but the latter is just a personal issue and I know some may prefer it this way. Overall the two flights with CX were better than the two flights with QR and I am now considering flying direct from MAN with CX for my next trip to Hong Kong.

Very efficient and welcoming boarding. The new business class seats are excellent. Plenty of space with storage for all the personal items and very comfortable in the sitting and sleeping positions. This was a long flight and both my wife and I slept most of the night. Food was good with excellent wines and service was immediate without being obtrusive. We had a 2 hour transfer in Hong Kong with no hassles. The second shorter fight on an A330 with the same seating was also very good. Overall a very pleasant journey with no complaints.

I flew SYD-HKG-LHR in business class. I chose this airline because of the reviews and the full flat bed seats and I wasn't disappointed. I was concerned that the seat wouldn't be very comfortable when it converted into a bed but I slept surprisingly well. The flight crew in my cabin were attentive courteous and professional. I was always addressed by name and nothing was too much trouble for them. I arrived into London feeling rested and refreshed. The only criticisms (and they are minor) were the meals on the SYD-HKG leg which were only average (the food on the HKG-LHR leg was superb) and the in-flight entertainment which was a bit limited. I had plenty of other things to occupy me though so this wasn't much of a problem. I can't recommend this airline highly enough.

LHR to Hong Kong and then onto Australia. The flight from LHR to Hong Kong was one of the worst I have experienced. During the flight it was very cold and several people were sitting with top coats on. I asked a flight attendant if the heating was working and the reply was "it will warm up once we get going". After 6 hours it was still freezing. It took ages for the food to be served and there seemed to be a lack of staff. If like me your over 6ft the seating is very tight. On our return from Australia there was no change. Sitting at the back it was a case of take it or go hungry as the food on the menu had run out. It was still cold and the paper thin blankets given out were a waste of time. I was told this was a good company to fly with I can confirm its one of the worst!

LHR-HKG-SYD and return. Business Class at a good fare thanks to a recent sale. Used Cathay Pacific earlier in the year to get to Bali and having been somewhat underwhelmed I managed my expectations accordingly for this very long journey. All I can say is my expectations didn't need to be managed! Of the four flights one was 'outstanding' (SYD-HKG) two were 'very good' (LHR-HKG and HKG-LHR) and one was 'no worse than BA' (my benchmark for lacklustre Business Class service) (HKG-SYD). New clean planes on all sectors. On-demand entertainment with a wide choice. Flat beds. Very good to excellent food with the exception of the breakfast on the HKG-SYD leg which was very poor indeed. Lovely wines. And on time or very close to it. But it's the cabin crew who really make (or break) the flight and Cathay Pacific crew are in my view generally the best out there. Attentive but not pushy. Service with a smile. And apparently happy - at least in front of the paying customers. If you go where I need to go you're my airline of choice now.

Flew from Hong Kong back to Bangkok. The plane was pushed off on time but we sat on the tarmac for almost half a hour without any explanation from the cockpit. Once in the air everything was acceptable.