Breeze Airways

Not Verified | Had my first Breeze flight booked from Hartford to Norfolk. Received a text 12 hours before my flight was scheduled to depart that my flight was cancelled due to "unforeseen circumstances." Now I am scrambling to rebook because I must be in Norfolk on Friday. Never again will I book a flight with Breeze. They lost a customer before they ever had a customer.

✅ Trip Verified | Worst airline experience I've ever had. Reimbursement communication I was given by airport Breeze representatives was false! Our flight turned back around mid-air with a mechanical issue. We were told a new plane would be arriving later in the day. Eight hours after our flight was scheduled to leave, we were told flight crew on the substitute plane had timed out and the flight would leave the following day. Passengers were told to save receipts because we would be reimbursed for meals at the airport up to $20. This was not honored. I was also told by airport Breeze representatives that rebooking on another airline up to $200 would be reimbursed. This was also not honored. To make matters worse, they don't even have a customer service line for you to speak with someone in person. I've had bad travel experiences in the past, but I've never experienced being lied to by an airline. I spent at least three times more in the airport and finding a substitute ticket than what my ticket cost with Breeze.

✅ Trip Verified | I almost didn't book this ticket when looking over the reviews on this site for this airline. It's a good thing I took a critical eye to a lot of the reviews. I'm not saying that their reviews are wrong, but they don't paint the whole picture. I fly regularly for work and I spend roughly 30k a year on travel. I am flexible about airlines. When I fly Spirit Airlines, I don't complain that they don't give me water. I carry my own water bottle. I tend to heavy prefer nonstop flights and a particular route that I have to fly at least 4 times a year, SFO-RIC, didn't have a direct route until Breeze came along. I usually book a direct flight from SFO-IAD for about $500 and then pay a rental car to drive the two hours south so that I don't have to connect through CLT, which has never been on time. Enter Breeze with a sale that allowed me to book a first class ticket for half the cost on just the ticket and I took the chance. It was great. The airplane was new. The flight attendants were courteous. My experience was great. Is everyone's? Probably not. Breeze is a new airline and I imagine a lot of their flights might get shuffled around. I see a common theme from the reviews are connections that don't have direct flights otherwise. Well, it seems that's the type of market Breeze is trying to do business in. It's a business. I can see how it's a gamble. Sometimes flights don't fill up and things don't work out. It's possible that this review may not stand the test of time, but I for now, I had an amazing experience. My seat reclined super far and I could not have had better sleep in a newer plane. I plan to urge my travel partners to add Breeze into their systems ASAP so I can book easier for work.

✅ Trip Verified | I don't mind a delay but a delay that the bathrooms are broken and can be fixed in a quick 2-3 minutes by changing a breaker then turned into an hour on the plane and still flying with no bathrooms like what?

✅ Trip Verified | I have to give a great review based on what I paid for this flight. Breeze was the only airline that offered a one way flight from Charleston to Orlando, at an extremely reasonable price. I didn’t pay for my seat, I didn’t check a bag. It was a 46 minute flight, amazing. You don’t have to crawl over a bunch of people if you need to use the lavatory. If you’re willing to pay for extra leg room, have at it. I didn’t. My seat was a little tight but again, I was only in the air for 46 minutes. They offer drinks, snacks, and even alcohol for purchase (on a 46 minute flight!) I had a great experience. They don’t have wifi but they do have a website to connect to for you to watch free movies or tv shows they provide, which was great. There some air pockets we endured on the way down which gave me some anxiety but the pilot did a smooth and wonderful landing. I will definitely fly with them again. PS they also have a cool (never seen one before) tiny table above your snack table on the seat in front of you that holds your phone or small tablet while you enjoy the free movie or TV!

✅ Trip Verified | Delays, delays, delays. If you can get boarded. And that's a big if. The plane is clean and updated and the flight went off without a hitch. Unfortunately we're three delays into our return flight with no end in sight. I'll never fly Breeze again.

Not Verified | We chose this airline, even though we didn't know it because it said the flight was direct, but it stopped to fill up on gas both ways. There is no priority for people with disabilities, regarding the assignment of chairs, they gave us the last two in which there is no option to move anywhere. We talked to the employees if a change was possible and it wasn't possible. They don't even offer water, everything has to be bought. The rows for the bathroom in economy class are very long. All the plane's staff were not friendly.

Not Verified | Don’t ever fly this airline. They denied boarding to my mother’s caregiver without giving a valid reason, we confirmed later with TPA airport security, leaving my 94 year old mother without a flight to her assisted living facility in VA. They made up their minds that they couldn’t be bothered to actually do anything other than cancel the tickets, simply stating that “they had made their final business decision”. This was all communicated by text because her family was waiting to receive her in VA, and they refused to give us a contact number. We were able to book my mother and her caregiver on a different airline on the same travel date, proving that the problem was entirely created by Breeze and they clearly don’t have a conscience.

✅ Trip Verified | I booked a flight with this new airline in May 2022 for a flight in Sept 2022 for a wedding in Las Vegas. The day after I booked the flight I tried to login and cancel the flight as I heard horrible reviews about cancellations at the last minute. I tried for days to login, was told to reset password and nothing worked. When I finally was able to chat with someone I was informed it was too late to cancel my tickets. Now I am stuck with some plane tickets I can't use. Poor customer service. The flights had not even started and won't until August for this destination. I tried to get the credit card company to refuse the charges but they were unsuccessful. I wouldn't fly my dog on the airline.

✅ Trip Verified | This previous weekend was my first time flying with Breeze Airways. Our flight to Orlando was perfect. However, the flight back home to Charleston, South Carolina was an ultimate disaster. After being notified that our flight would be delayed, we thought that we would have a little more time to get to the airport. We were never notified that the flight’s time was different from what we were notified from. Luckily, we made it on time. Upon arriving in Charleston South Carolina we waited to collect our bags, however our luggage was not there. The only thing that was done for us was that we were told to fill out a baggage clean form and that they would do the best that they could. This is very disheartening, because we are in need of our clothing and toiletries. I Know that these things often times happens, But this is unacceptable.