Breeze Airways

✅ Trip Verified |Today, I found myself engulfed in a whirlwind of frustration and helplessness at the Breeze Airlines check-in counter. With my infant son in tow, a stroller, and bags containing crucial medications already on the airline, I faced the daunting reality of missing my flight by a mere 2 minutes. I take full responsibility for not arriving at the gate on time, a consequence of nursing my son and navigating air travel with him for the first time. To compound matters, the flight, scheduled for departure at 1:55, was delayed until after 3 PM due to unforeseen plane maintenance. Despite the aircraft remaining on the tarmac, the staff adamantly refused my boarding, adhering strictly to airline guidelines. While I respect and understand such protocols, the situation was further exacerbated by the indifferent response from the airline staff. As I stood there, grappling with the weight of the situation, the staff's lack of empathy pierced through the chaos. Instead of offering practical solutions or even a modicum of support, they merely directed me to contact "Breeze chat" for assistance. No mention of alternative options, no guidance on whom to reach out to for help – just a vague suggestion to navigate the already stressful situation alone. Furthermore, what struck me most profoundly was the absence of tangible support. A simple card with essential contact information or a brief guide on navigating the aftermath of a missed flight could have provided a lifeline amidst the uncertainty. Instead, I was left to fend for myself, grappling with the daunting task of determining how and when I would reach my destination and retrieve my essential belongings. In moments like these, the significance of compassionate customer service cannot be overstated. A touch of empathy, a willingness to extend assistance beyond the bare minimum, could have transformed this harrowing experience into a manageable setback. However, what I encountered served as a stark reminder of the chasm between bureaucratic protocol and genuine human concern. As I reflect on this ordeal, I hold onto the hope for a future where airlines prioritize not only efficiency but also the well-being of their passengers. For now, I navigate the aftermath of my missed flight with a sense of disillusionment, yet with a newfound appreciation for the profound impact of empathy in customer service. I earnestly hope for a response from Breeze Airlines, not only for resolution but also to foster understanding and empathy towards passengers who find themselves in similar predicaments.

✅ Trip Verified | I have flown Breeze twice, there were delays both times, the most recent, I was stuck in the airport for 7 hours and plane was delayed several times, finally in the evening, they told us it was cancelled after spending all day there waiting. We had to find a hotel and make all kinds of other arrangements due to the cancellation. The next day, we still left late. I cannot take this airline again, it is just not worth it to me to get a non-stop flight when delays continue to happen. people depend on their flights and times coming and going for so many reasons. It is way too inconvenient for this to happen to me again, I am done with Breeze. Apologies do not take away all the issues we had to deal with because of the delays and spending an extra night. I would rather have a layover and be able to feel confident my fight is happening when it is supposed too. We had to pay for the hotel up front and then get reimbursed, what if people can't pay up front because they weren't planning for another night? There were 2 minors on the flight who had to stay in the airport because minors can't book a room. It just is not worth the aggravation and all the folks I spoke too are done with Breeze. Then they charge for drinks on the plane/food/ snacks, really, I wouldn't still be there if your plane left when it was supposed too! They should be doing everything they can to make it up to you, DONE!

Not Verified | I wish I had read the previous reviews before deciding on Breeze Airways. Rude misinformed staff, and they take advantage of seniors experiencing a family crisis. Never book a flight with this company.

Not Verified | So I was really excited to try Breeze Airways but won't be doing so again! I was held up at the rental car kiosk because someone returned a car without a key fob (strange). When I finally got to the terminal there was not a person to be found at the Breeze Airways desk! They close 45 minutes before the flight! I had no way to check my luggage and the neighboring airlines would not help me locate a Breeze employee. I took my luggage to the security checkpoint where I was told that I have to ditch the luggage. Security was finally able to contact someone from the airlines that took my luggage before I had to toss my belongings! Finally got on the plane, my reserved seat was taken and the Stewardess put me in a different seat instead of telling that person they were in the wrong seat! Bad experience all around and I definitely will NOT fly Breeze again!

Not Verified | First and last time flying with this company. Delay for a total of 6 hrs for no reason, there was no issue with the weather or anything. They had enough time to get another plane. The service was bad, either they are new or they just don’t care for you. I would choose Spirit anytime over this.

✅ Trip Verified | This is the second trip I've taken with Breeze and both times there were issues with the plane causing major delays. At least last time the immediately offered a Breeze points discount but this time nothing, not even upon request. Then on top of this I purchased bag check-ins online but when my wife and sons arrived they were told they had to pay again. Breeze refused to refund me and so I had to contact my bank to dispute the charges. Breeze seemed like they couldn't care less about losing a customer. I would highly recommend steering clear of this airline!

✅ Trip Verified | I really, really want to like this airline- but it has given me two very poor experiences, my time is too valuable to allow a third. The flight was initially delayed for maintenance - it was boarded and delayed with passengers on the plane for more maintenance - then the taxi occurred - stopped again in need of more maintenance. I question all together the safety of this aircraft. My other experience occurred on a Norfolk to Providence flight where the plane was continuously delayed at a variety of intervals over a four hour period and then cancelled. Our flight attendants pre flight talk was given with intonations indicating she was bored to death and could have cared less. On top of all of this you pay for everything having to do with the flight experience separately, making this a high cost ticket with no reward. This airline in my experience has been undependable, uncomfortable and now I question the safety of the planes themselves. Research this company before you decide to fly with them. And if my experiences hold with others if you arrive at your destination at all, it will not be on time.

Not Verified |   I paid for an emergency row seat and they moved my seat number 2 days before my flight to a regular seat. So, $35 wasted! There is absolutely NO one to talk to about this issue! Breeze airways is a joke when it comes to customer service. The flight attendants are also very casual and really seem to careless about safety and their passengers. The aircraft is comfortable and appears well maintained. If you can score a cheap flight then it’s probably worth it. But, beware you are on your own! No help at all! I wouldn’t fly breeze again unless I score a ticket $100 less than other airlines. It is definitely worth paying more to have a courteous and helpful airline.

✅ Trip Verified | They displaced my luggage and it was not returned to me for 13 days. It was discovered after 9 days in Cleveland, OH and took another 4 days for them to deliver it to me. My flight didn't even go through Cleveland? Their customers reps seemed totally unconcerned and made no special effort to try and find it, telling me that they try to be fair and consistent to all of their customers that lose bags and used the excuse that they are not a 24/7 operation and it takes them up to 15 days to locate bags, despite their written policy that says that you can file a claim for reimbursement after 10 days. When I questioned this they said that they do a final search at 10 days. The truth is they weren't making any significant effort to try and locate it. Why do they look for it after 10 days, instead of immediately? They don't have a baggage tracking system at their New Orleans location so they have no idea where your bag is and are unable to track it. There is no one you can talk to and they never called me, instead you have to correspond with them via impersonal emails.

✅ Trip Verified | 5 hour delay out of Springfield, Illinois and now find out that my return flight is delayed as well. First and last time I fly Breeze Airways. No compensation offered!! Do not fly this airline!