Breeze Airways

Not Verified | Terrible airline! On my way to Florida the flight got delayed from 3 to 7 and then to come home it was delayed again 7 to 12, and now it’s 1am, and I’m sitting on the aircraft and we haven’t left yet. They have done nothing to compensate for my lost time and money this is a terrible airline and I never want to be on it again. They are unhelpful and don’t care about other people’s schedules. I booked the times I needed for flights specifically and then had to scramble to figure out my schedule when both flights were delayed.

Not Verified | In the past 6 months we have flown Breeze three times: November 2023; December 2023; May 2024. Each time there were problems. NOV 2023, a Thanksgiving trip. The scheduled flight was canceled on the day of departure, so the holiday with the family was missed. Rescheduled 3 days later. Very unhappy. DEC 2023, CHRISTMAS EVE! Flight was canceled; the choice was, fly several days later or fly to a different city. Ended up in Hartford, not Providence. Had to arrange for a ride to Providence at Midnight on Christamas Eve. Very unhappy. MAY 2024, flight canceled 9 hours before departure. Missing important bank meeting AND funeral of a close friend. Rescheduled for following day. Very unhappy. Ground staff and cabin staff were OK - embarrassed, but did what they could. Reliability of scheduling? Minus numbers. Don't plan on accuracy in date & time [or city!!]

✅ Trip Verified |   Was told I could have 5 checked bags free on the Breeze website and by a live agent online since I am traveling on military orders. Got to the counter to check my bags in and they said I could only check 2. A Relative traveling with me also was promised 2 checked bags since they purchased Breeze Ascent seats and was told he could only have one. There was no explanation provided for this. Also the flight did not have Wi-Fi, which was another thing we were told they would have. Aside from that everything else was good.

✅ Trip Verified |   Breeze Airways is such a stress free company to purchase tickets from. My first ticket, I got $150 airline credit back from them! The seats are comfy (more…)

Not Verified | This was my first experience with Breeze Airways. I had to book a flight at the last minute and they actually had the best fare. I returned on another carrier (a major carrier) because their return flight was not on the day I needed to return. I must say I was very impressed. The crew was professional, the plane was nice and clean. The boarding process was timely and we left and arrived on time. While I had heard of others who have flown Breeze having a poor experience - that was not my situation. I would absolutely travel them again.

✅ Trip Verified | I never got to fly this airline as the flight was delayed multiple times for "maintenance". I picked Breeze because they offer direct flights from Las Vegas to Fort Myers, FL. I ordered the tickets a few weeks ahead for $228. There were numerous bad reviews about Breeze Airways that I read before signing up but most were from around Christmas time or Thanksgiving when it is cold and there are lots of delays with all airlines so I figured going in late April I wouldn't be as likely to have issues. Many people complained about likely weather related delays and luggage issues. As a result, I did not upgrades, no carry-ons or luggage, no seat upgrades, nothing and am figuring no WIFI, nothing how could I be disappointed. My flight was supposed to leave 12:30PM and by 5:30AM when I woke up I received an email from 4:30AM showing there is a delay for maintenance reasons pushing flight to 1:10PM, then by 5:50AM received another email 2:40PM, 7AM email said 9PM (now it is an overnight flight). Then by 8:48AM it changed to 8AM the next morning. Is this how airlines do their delays? It seems totally unprofessional doing it like this. If it is really a maintenance related reason for the delay I would think by now with newer planes they should be able to do it quickly. Also the airline is said to be started by the guy that did JetBlue so I would think they know how to do that. It turns out JetBlue has horrible ratings too so maybe the founder is just really bad at this. Even if they are short staffed then why does this airline keep expanding? Obviously at this point I had complete lack of confidence with Breeze being able to fly me under reasonable conditions. At this point I basically see Breeze like one of those farm trucks in Mexico with day laborers in it and I'm holding up my finger hitchhiking waiting for a ride. That is basically my level of confidence with Breeze. With so many delays in such a short period of time, I figured there is no way I can trust Breeze because they could mess that flight up, more delays plus I have a return flight with them which they could screw that up then I'm stuck in Fort Myers in a smaller airport with few cheap flights out of there. I went to "My Trips" in Breeze to get the refund but it appears that it doesn't want to do the 100% refund there so I contacted Breeze support of SMS and texted back and forth told them I wanted a full refund and they did the full refund and said will take 7-10 days. I then re-booked about 10 days from now to Spirit Airlines which has a better reliability rating and more routes. I really wanted to try Breeze as they seem to have nicer and newer planes and wanted to avoid the traffic from the Orlando airport but I think that was a mistake especially if your destination is far from the airport (80 miles) could drive for hours to Fort Myers and be stuck there. Breeze has very few flights going out of Fort Meyers to Las Vegas so they are infrequent and if they are down for maintenance could be there for days or have to find a pricier airline. So, I think Orlando is a better option because there are way more flights there if you get an unreliable carrier like Breeze or they screw up a flight have options available.

✅ Trip Verified |   I am so discouraged with Breeze. This was my favorite airline, I recommended it highly. Then they started charging for carry-ons. That’s not even the worst. They offer a promotion then they won’t permit you to complete the transaction As shown they say contact a customer service, this was at 8am. I called the number given, the gentlemen was rude & quickly said I can’t help you. Then hung up. I tried the text chat The person tried to be helpful. Suggested I rebook, said promo no longer works. They said promo ended because it met its max, this was after 4PM, 8 hrs later. But I used this at 6am in the morning. Breeze refuses to honor the promo even though it was their fault with IT

✅ Trip Verified | This is my first time flying and this is the worst experience / decision I’ve ever had. M flight was supposed to depart at 2:00pm I still haven’t left the airport and it’s 5:10pm because the flight had been getting delayed all day after we were told we were switching planes. I will never in my life fly with Breeze airways again.

✅ Trip Verified | I booked weeks in advance to come home and always fly their so called Breeze Ascent seats. I had seat 3D. Today they called my name and said they were over booked and I said, what does that have to do with me. She said that they would need to bounce me off because they were over booked and another person paid a lot of money for my seat. I said your not serious. I said I have surgery scheduled for 11am tomorrow and I proved it. She managed to find me a seat in row 22. Well why not for the other guy. I learn from people there that they pull this all the time. I sit up front for many reasons and one is I had cancer and my stomach was completely removed. When I need to use the bathroom I just can't go fast enough. I see on line that they showed me in row 22C and it also says Breeze Ascent Seat. You don't get the nicest in row 22C. I'm told and it's on my phone no less that this person paid a lot more than me. The more I fly with them the more I get screwed. There were several older people who heard what was happening and just couldn't believe what the woman had said. In fact she couldn't believe it herself. The man next to me said they were offering $750. earlier to whom ever would give up their seat. I'm not sure how accurate that is, but I got really screwed. Imagine, the seat went to the highest bidder. I spend hundreds to sit up front and they just said they would credit me $73.00.

Not Verified | Checked in and waiting for an already late departure to hear my name along with wife and two young daughters over the loud speaker. The agent tells me we are not getting on the plane because Breeze overbooked. We were offered $1550 per person and told the next flight out was in two days. Go find a hotel since this is my fault for expecting my reserved seats to be available after checking in 1 hr and 45 minutes early. This smuck tried to make it appear the overbooking was not his responsibility and made not only me but another 12-15 customers feel responsible for this mistake through the utmost arrogance. There was very little explanation and no discussions for a very long time. The airline even called the police to intervene; however, the officers quickly sided with the customers. Regardless, my kids finished their vacation crying. This airline is a major clown show with no compassion for their customers following their corporate mistakes. There was much more but I think the point has been made. Thanks for the email this morning offering $20 in breeze points. lol