Bangkok Airways

RGN/BKK. Really efficient check-in I had checked in online the night before so as to chose seats but our boarding cards were waiting for us-all three sets including EK sectors from BKK to DXB and onwards to BHX. Easy boarding and on time push back-excellent snack of sticky rice with prawns washed down with a French Chardonnay. Decent legroom on a modern A320good in cabin service typical of the high standard of this airline which will be our first choice on this route in the future.

BKK-USM on ATR and A319 great service even 1 hour flight even a ATR we offered hot meal. Staff were eager to please. USM airport was great tropical atmosphere and they offer complimentary sandwiches and drinks coffee while you are waiting your flight. A great airline to fly with.

BKK-HKT AB 320. Options out of BKK for domestic flights are limited and this was one of the few options available. The fare was approx. 2x that of a flight from DMK. I was on a full fare and for that I had the forced obligation of a kiosk check-in. The equipment malfunctioned and I was forced to go and line up at another kiosk. Then it took approx. 15 minutes to work through the slow system which took ages to load and process. After this experience I then lined up at the baggage drop. 20 minutes later I finally was able to speak to someone to see if I could take an earlier flight. Even Air Asia and Nok provide a faster and more efficient check-in service than does Bangkok Airways. After this negative experience I went to the crowded lounge. Nothing spectacular. I was more comfortable out of the lounge and waiting at the gate. Bangkok Airways provided a chaotic boarding experience to a crowded bus for the ride to its airplane. Onboard it was a full flight with the usual non enforcement of carry on bags. Uneventful flight with late arrival and the usual slow baggage delivery at HKT. Seat comfort was adequate but not as good as Nok. Bangkok Airways has tried to position itself as a full service airline but the reality is that the claim is just marketing fluff. It doesn't really offer anything special except fares considerably more expensive than its competitors.

We flew from Singapore to Koh Samui with Bangkok Airways. After flying with Etihad they were a breath of fresh air. They were cheerful professional and happy to give us a second drink promptly. The terminal at Koh Samui was excellent as they provided tea/coffee/juice and snacks. Would definitely fly again with this airline.

PG937 from Bangkok to Phnom Penh. Thursday 27th November 2014. 9pm. Flight was 45 minutes late. Interior and seat of plane was dirty. Black marks on windows tatty plastic. They took us by bus from gate to plane. The staff did their best but had little information.

BKK to RGN to BKK: A great choice to fly to Yangon Myanmar with. Their tickets price is cheaper than TG and I am very impressed with their service. Check in has no fuss people with the airline gold card and internet checked in passengers can go to a faster lane. This is especially handy to know for Yangon airport where the check in queues can be quiet long and easily take 30 mins or more. Aircraft is clean in excellent condition and one class only crew are charming and helpful. For a short flight little more than an hour free meals were offered and taste quite good too with metal cutlery not those cheap plastic ones. All in all I am very impressed with Bangkok airways will not hesitate to chose them again for flying to other AESAN countries via Bangkok.

CNX-BKK-KMV. As per other reviews this is a great airline. We were surprised about the lounge with free wifi food and drinks! And then to have a meal served on both flights was really good. The service was excellent and no queue at check-in. Other low cost airlines should take note.

KLIA - USM 4th November - one thing I can say about Bangkok Airways is they are consistently good. Last travelled with them 7 years ago and they now have newer aircraft. Service excellent for economy. Got a hot meal on a 70 minute flight and flight was early - a great start to holiday. Look forward to travelling with them again on Sunday back to KL on route back to Heathrow.

10 October BKK-UTH on A320. Full flight. Crew professional. How they manage to serve a full flight with the meal and beverages in 50 minutes and also tidy everything up is really amazing and all for 1040THB (approx. 20GBP).

I fly Bangkok Airways frequently between Chiang Mai and Bangkok and back. I have always been impressed by this airline's service and attention to detail. BKK Air's lounges both in CNX and BKK are being renovated and they have immediately set up temporary make-shift lounges at both airports. Moreover the airline is the only one that I know of that offers snacks tea/coffee/water - pretty good coffee ample seating Internet. WiFi to its economy class passengers. A special commendation on their website: on clicking 'seat selection' a seating chart shows up on which the last three rows after which come the toilets are clearly marked BY Bangkok Air as 'undesirable'. This passenger can only marvel at the honesty shown here!