Bangkok Airways

Comfortable round-trip flight Bangkok-Bombay-Bangkok. Basically everything fine except that on both the outbound and inbound flights cabin crew suspended the after-meal coffee/tea service due as they said to turbulence. On both occasions this passenger who has been travelling on planes for 40-odd years did not feel any turbulence and the seat-belt signs did not go on. I can only conclude that the cabin crew decided to just take it easy.

Flight from Kuala Lumpur to Koh Samui on August 12 2014 and return on August 19 2014. Online check in okay. Both flights excellent on time friendly staff clean plane. Staff managed to serve full breakfast (on outbound flight) and dinner (on inbound flight) on this 70 minute flights. Seats are a bit tight for non Asians but not a real problem given the short duration.

PG937 BKK-PNH. Remarkably great service from start to finish given it was a 58-min flight from BKK to PNH. No line up at check in at BKK airport and very friendly staff behind the counter. On board a full hot heal with choice of soft drinks wine or beer. Clean aircraft. Flight 40 mins late departing it happens. Bags took a long time at PNH as an OZ flight from Korea shared the baggage arrival belt and most passengers were in a line up getting visas on arrival so there was no place for bags from the following flight (i.e mine) on the belt. Otherwise very pleased with Bangkok Airways. Puts American and Canadian carriers on short haul flights to shame especially since my round-trip ticket BKK-PHN-BKK was just over US$200. Great value!

I would like to commend Bangkok Airways for their excellent customer service during our recent trip from Utapao to Phuket and return. My broken ankle meant I was traveling with a wheelchair and crutches so I was somewhat anxious about the trip. The Bangkok Airways staff at both airports were so helpful and did everything they could to assist my access through the airports and make boarding and exiting the plane as hassle-free and easy as it could be. The cabin crew were also very kind. I notified the airline a couple of weeks before traveling and would recommend that you do this to discuss if you have any mobility issues.

A short flight from Bangkok to Siem Reap and back a few days later. My first time on this budget airline and it was a great experience starting from the free online seat selection and check-in free checked baggage quick check-in at both airports clean airplane and can you believe they served food on a 40 minute flight. Staff lovely! (Other budget airlines should note this is how it is done). Wonderful and planning my next trip with Bangkok Airways.

Chiang Mai to Koh Smaui on 31 March and Koh Samui to Bangkok on 7 June. How do they do it - dedicated lounge with free snacks in flight food (acceptable rather than great) on time first class staff good leg room despite the first flight being half full and the second even less? Highly recommended.

BKK-USM-BKK in Economy. I have been using Bangkok Airways for over 20 years and I am always pleased with their service. Even though this is a short flight (50-60mins) they always serve a cold meal with drinks despite the fact that economy passengers have their own designated lounge in the departure area where you can help yourself free of charge to savouries popcorn and hot and cold drinks before boarding. Their aircraft's are clean and tidy and the crew friendly. I have only once encountered a delay.

I flew BKK-CNX late yesterday-evening at the end of a 30-hour journey a tired and jet-lagged elderly-passenger with a cane and 3 heavy carry-ons (needs must sometimes) and was very impressed with the exemplary-service from all PG's staff and cabin-crew. They went far beyond normal expectations helping me at check-in boarding and disembarking they even had someone at the belt to assist me in grabbing my hold-luggage at journey's end (when the crew were ending their working-day for a layover). I'd recommend them.

Chiang Mai to Bangkok. At check in the staff asked if I have any connecting flight at BKK I told him that I have one to Singapore with another airline. He requested for the e-ticket and after checking informed me that my lay over time is about 80 mins and I have to collect my baggage at BKK airport and then check in again for the SG bound flight. In addition he made me sign an indemnity form stating that the Bangkok Air will not be responsible if I am unable to connect to my next flight. I bought the tickets fully aware of the risk of the short layover. While waiting at the boarding gate an airline staff approach my wife and I asked for our boarding passes then exchanged them with another set for 1st row seats so that we could disembark faster at BKK. We were really grateful for their thoughtfulness. Though it was a short 1-hr flight full inflight meals were provided. The safety video was awesomely done with a catchy song and dance number at the beginning and end to draw your attention. The flight arrived BKK about 10 min ahead of schedule and as we disembarked we were again approached by a staff with a piece of paper written on it our connecting flight number. We acknowledged that the flight number was correct and she replied "The check-in counter is E1". I was blown away by their excellent service. They do not have to go through such lengths but they did. They made my day and I will definitely flying with them again.

BKK-HKT-BKK (PG924/PG909). Check-in professional. Free food and drink in superb boutique lounge. Cabin very nice and clean. Seat comfortable though no pillow and blanket offered. The only bad point was PG cabin crew spent a few mins to preach to me in front of many passengers why no coffee or cream was available on the flight.