Bangkok Airways

BKK-KBV-BKK with Bangkok Airways was largely a real pleasure. This airline is trying hard to be different in it's passenger service and it shows. Both flights on time spotlessly clean aircraft full 'meal' service (food nothing special) good seat pitch and largely smiling cabin crews. The only thing to let down the whole experience were the staff in the Lounge at Krabi airport. They were really unfriendly and unhelpful. No eye contact at all and responded rudely when asked a quick question about a smartphone boarding pass.

BKK-PNH-BKK. Flights were on time. Crews were absolutely professional and courteous. What amazes me about this airline is that on a short 55 minute flight they still serve a full meal in coach. The seats pitch is excellent. Coach passengers have access to their Boutique lounge in both BKK and PNH. I can't recommend this airline highly enough!

22/3/2015 PG 269. 25/3/2015 PG266. 29/3/2015 PG 253. 3/4/2015 PG280. Myself and a friend travelled with this airline from Bangkok-Krabi-Koh Samui-Phuket-Bangkok in March/April. I am disabled and use a mobility scooter. I am very impressed with the service we received. All of the staff from office to ground to cabin crew went out of their way to help and support our journeys. I would highly recommend this airline.

Flew KUL to USM on 19th March rtn on the 26th March. Flights on time or early onboard clean and modern A319 aircraft. On arrival at USM (Samui) by bags didn't make the flight. I blame baggage handlers at KUL. Bags arrived that evening at hotel. Free snacks and drinks at gate/lounge on return from USM for all passengers - unbelievable in this age of cutbacks. Amazing that they still serve a hot meal on such short flights. Crew professional and friendly. Can't fault them.

NPG 914 from Bangkok on March 15th and flight PG 124 on March 25th. Travelled with an elderly relative. Cabin crew were excellent in assisting us and even got a chair lift at Samui Airport to assist getting off the plane safely and nothing was too much trouble. Staff are only too happy to help.

Flew USM-BKK with connection on Turkish to Germany via IST. Very good check in experience in Samui all Luggage checked thru. Staff very engaged ordered Wheelchair for my wife for whole trip because my wife had hurt her knee the day before. Staff always competent and friendly. Excellent onboard experience on A319 with full meal service on a 45min flight. Bangkok Airways is really unique in service.

Excellent service on both trips Bangkok to Krabi and return. Very efficient service which included a hot meal. Aircraft was clean and cabin staff efficient and friendly.

Flew BKK-REP-BKK-USM-SIN. BKK-REP on a spacious but very dirty airplane. Carpet and seats need to be changed. Food below average they try to impress with a tray service on the short flights. They did not offer any cold drinks at all (only tea and coffee at the end) although they had placed them on top of the cart. Instead they could just serve a small snack bag with a more efficient drink service. Return to BKK more pleasant although it was a full flight. BKK-USM full flight but the staff did a good job. Especially because of the cabin senior of the flight who was prompting his crew to offer drinks together with the meal tray. USM-SIN got impressed by the helpful check-in staff. She got us upgraded to J/C because we had a short connection in SIN but with another airline. Very friendly and helpful. Business class experience was ok but they really need to take an extra step especially regarding the aircraft' interiors/seats/IFE. Especially because they are overpriced. But they are taking advantage of the fact that they are one of the few options to fly from BKK. On the bright side they are mostly on time and most of the staff do their best to assist. I would try to avoid flying them again at least when BKK is involved in the trip. Too expensive for what they offer and Suvarnabhumi is a pretty chaotic airport. Would definitely try to avoid next time.

I flew from BKK (Bangkok) to REP (Siem Reap) on A320: 45 minutes flight. Access to the Bangkok Airways Lounge in BKK and REP even if you fly on Y class. 1st row seats confortable meals enough for a so short flight. Cabin Crew efficient and professional.

Flew Bangkok - Phuket - Bangkok as code share with another airline. The lounge at Bangkok was fine with free food and drinks comfortable seating and came as a pleasant surprise. Outbound flight was one hour late due to late departure from Cambodia but boarding was swift and the aircraft which had been on the ground for only 30 minutes or so was spotless. Meal supplied was spicy noodles with chicken and it was very good. Return from Phuket was spot on time and boarding was OK. Meal served again surprising how the cabin crew can manage to service a full plane in such a short time. Seats on both planes were OK with acceptable legroom. Cabin crew were excellent and food quality good. Perhaps the management of Bangkok Airways could be persuaded to work their magic on some European low cost airlines? Would definitely recommend this airline.