Austrian Airlines

✅ Trip Verified | Had my luggage damaged by Austrian Airlines 5 months ago - despite immediate report to their arrivals ground staff, several calls to their inaudible call center staff and several unanswered e-mails, they have yet to provide compensation.

✅ Trip Verified | One of the worst airlines I have fly with. For direct fly from New York to Vienna the width of seats been 39cm. This kind of aircraft could be used for short flights but not for 8-9 hours direct flights. Another think is, if you are seated in the last rows of aircraft you will have to eat only what remains crew will just told you that there is only last option even the other passengers have more options. From my point of view this is very unprofessional if you pay same cost as another passengers and you are just unlucky where you’ve been seated. If you have a chance look for another flight and not use Austrian.

✅ Trip Verified | The Manchester to Vienna segment was really good with two wonderful crew but I wish to review here the long haul segment from. Vienna to Bangkok. My seat 7A was rather compact in the lie flat position but for the sitting position it was fine. The cabin crew service on this segment which was led by the purser Karin addressed me at all times by my name, she was very friendly and professional at all times for which I would like to express my thanks and the other six crew were also extremely friendly. The food was also very tasty and plentiful as was the special signature coffee. This was my first experience of traveling with Austrian Airlines and I can highly recommend them, incidently transitting through Vienna airport was very easy and the business class lounge was good.

Not Verified | I booked a flight with Austrian Airways from Cairo to Stockholm with a connection in Vienna on July 23, 2022. Even though I packed in only a carry on bag and had used the same bag as a carry on other flights during this trip with other Star Alliance airlines, Austrian forced me to check my bag. I explained I had a tight connection and if they checked my bag, it would not make it to my next flight. They didn't care and moved forward with checking my bag. Once I landed in Stockholm, I received an email that my bag had not made my connection. I continually updated their tracking information with my location as they would take days to locate my bag in Vienna. They sent my bag to Stockholm once I had already left for Denmark. Then they sent my bag to Copenhagen with only 2 days left of my trip. However they didn't location my bag in Copenhagen before I had to fly home at the end of my 10 days in Scandinavia. It took an additional 11 days for them to deliever my bag to my home address. I was told I would be reimbursed for essentials like clothes, toiletries, phone charger etc. I saved all my receipts and supplied them to the airline August 4th when I was home. I followed up over 20 times without any resolution. I finally got a response on January 30th, 2023 that they would only reimburse my $260 even though I spent more than that. They said I would receive my $260 via direct deposit within 6 weeks. It has now by 14 weeks since then. I have followed up at least 3 times since January 30th with no response.

✅ Trip Verified | Multiple failures and incompetence, system dysfunctional, bad customer service. We purchased preferred seats for $35/each for me and wife for both round trips Tampa to Bucharest The Austrian online booking did not recorded them but my Credit card was charged 3 times =$270. We called customer service and they promised it will fix that but they never did. Out Flight from Viena to Bucharest on apr 17 (OS 94) forced us to check in the carry on luggage even was permitted as size and weight-other passengers were let have their luggage in the plane. I ordered Gluten free meals, got a confirmation emails but that was only provided on the going trip and not on the return from Frankfurt to Tampa. Sseat purchased and charged to my cc for return were not "recorded" by Lufthansa even I had printed confirmations from Austrian. Lufthansa desk service from Frankford told us the Austrian had Problems.

✅ Trip Verified | Overall a good experience. Flight on time, good customer service online and at the airport (Tel Aviv). Very nice and welcoming crew on board. Clean and nice looking cabin.

✅ Trip Verified | This is the second time in a row we travel Business with Austrian and we receive no baggage at arrival. Both me and my wife are Star Alliance Gold members and we choose to fly business. We filed a complaint in January about our delayed luggage . We were attending a wedding in Athens and we had to buy clothes, underwear, shoes personal items from the beginning. Austrian airline is really good to communicate about long waiting list and not solve the problem. No compensation yet. We traveled again yesterday from Larnaca to Stockholm via Vienna. Once again no baggage upon arrival. I am travelling for a course today and i am once again without clothes. Austrian Airlines are constantly humiliating your Gold and Business passengers. We filed a complaint in Star Alliance today. Who is going to pay for their fault in January? Who is going to pay for all the panic the new clothes etc we were forced to buy then? Who is going to pay for all the food (whole 23+ Kg) we carried yesterday which is going to trash when we eventually receive our baggage this time? Who is compensating me when they force me to attend a medical course with training clothes because they chose to depart the airplane before all baggages are loaded in the aircraft ? Who is compensating us for their mistakes and the frustration and anger they caused?

✅ Trip Verified | Be careful when flying late Fridays the plane might be overbooked. When they ask you to come forward if you want to check hand luggage in, even at no expense from. Get it done else they will lose your hand-luggage. Which just creates big headaches. The will not assist you in any way once it is lost.

✅ Trip Verified | Great flight Vienna to New York. Good food and bar service; IFE with 100+ movies; friendly crew; and both flights were on time. Considering that Austrian's owned by Lufthansa, which has become one of Europe's worst airlines, I was happily surprised by the service provided by Austrian.

✅ Trip Verified | Unfriendly personnel on the boarding gate, my bag was randomly selected to take to luggage while it was the supposed regulations: of course nothing to prove it or fit it into, and was just taken out by flight assistant who threatened to not let you board the first chance she got when trying to argue.