Airline of the Year  

Asiana Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 390 reviews
8/10
5 star Skytrax Rating
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9/10

Asiana Airlines customer review

(China)

DLC-ICN-JFK trip from Dalian to Incheon was no longer than an hour but they still served very nice seafood with rice. Incheon to New York a 747-400 combi the seat was ok the food service and entertainment was excellent. JFK-ICN-DLC a 747-400 seat was a lot more comfortable the meal was better they serve bi-bim-bam on their flights back to Korea still excellent service and entertainment.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United States)

LAX-ICN-TAS-ICN-SFO. Outbound economy return in business. Travelling with an infant on this route is difficult but Asiana made it much easier with attentive service good food for the baby bassinets and good food for us. IFE excellent with programming on demand. First time going to TAS that we did not have to use a bus to get to the terminal. We had to gate check our stroller but at the Tashkent airport you need to pick it up at the baggage claim so we had to carry our baby until then which if you are familiar with the speed (or lack thereof) of the customs officials at TAS you know that it is not a small feat. The return was nice in business but even though we gate checked the stroller at TAS and told them we needed it at ICN they sent it through to the baggage claim. Luckily the ICN staff were wonderful and retrieved it for us quickly. Return was in the new Quadra business lie-flat seats which were comfortable for us but I can see how they might be too narrow for people with a larger build. Also strangely enough the business class bassinets are more narrow compared to the economy class ones. Nice amenity kit with L'Occitane products excellent food and service. I had the Korean options for all meals and I highly recommend it.
Cabin FlownBusiness Class
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(Japan)

One of the best in-the-air services I've been provided with. I asked the flight attendant for an extra sheet of blanket and she brought me back the blanket and a chocolate - apologizing for her late return when all she took was 5 minutes. The short flight from Korea to Japan had meals offered (unlike some other airlines I've taken) and it was delicious. Flight crew was very kind and helpful.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(Australia)

SYD-ICN with my elderly mother and I was very anxious and worried about our trip especially due to my mother's disabilities. At check-in after I explained my mother's situation the staff gave us the front seats to cater for my mother's leg issues. The flight attendants were very attentive and understanding and language was no issue. Throughout the entire flight (10hours) my mother and I were cared for so diligently. The flight attendants would check on us regularly and ask if we required anything. Their smiles were a great addition to the journey. I can never be so grateful of the amount of care my mother and I received. I also noticed how well groomed they were which reflects their service and their carrier in general. I highly commend and thank Asiana Airlines and recommend it to anyone who seeks a comfortable and memorable journey.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(South Korea)

ICN-ORD. Both flights flawless. Meals were better on previous flights and cabin felt a bit warm. In flight entertainment on B777 was not on-demand: PTV with 17 chanels of movies and short features on 2-hr loop. Not top notch but kept me entertained. Cabin crew were amazing as always as they make this airline a few steps above the competition.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(United States)

Seattle to Seoul then from Seoul on to Hanoi and back on the same route two weeks later. We were amazed at the high degree of service politeness and courtesy. The flights were clean and very comfortable. The crew are a wonderful throw back to professional and competent crews the US experienced many years ago.
Cabin FlownPremium Economy
Value For Money 12345
yes
6/10

Asiana Airlines customer review

(United Kingdom)

FRA-ICN a reward redemption in business class - they moved us to the First class cabin the service was for business class. The staff was really nice during the service. IFE not too much of a selection. Seats (747) are in need of refurbishment and not that comfortable to sleep. A positive the amount of space available. Staff at ICN transfer desk rather unhelpful. Overall good service but my expectations were set much higher.
Cabin FlownBusiness Class
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(United States)

Asiana is deserving it's 5 star rating. BKK to SFO with stop in ICN. Both flights on schedule with plenty of announcements. Great entertainment choices. Cabins on both flights a bit warm for my liking (especially when trying to sleep). Food I thought a bit down from previous flights though above the competition. What truly stands out is the service - crew smiling and visible throughout the flights.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(Australia)

Sydney to London on Asiana. My second trip to Europe with them. Fabulous service from check in to arrival. Very personal and genuine greetings. Flight attendants visible in cabin all through the flights. Comfortable seating good meals and inflight entertainment. The transit desk in Seoul takes some finding but once contacted provided faultless overnight arrangements on both occasions. In my experience their excellent reputation is well deserved.
Cabin FlownBusiness Class
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(Australia)

Flew economy return with Asiana Airlines from Sydney to London with a stopover in Seoul. My family including a 6 and 8 year old were more than impressed. The cabin staff were attentive friendly and smiling. Food and drink very good my children were served first as this gave my husband and I enough time to assist with their meals before ours arrived. The children were kept entertained with the AVOD. The overnight stopover was great and fuss-free. We made our way to the Asiana desk at the airport and were ushered into a van and taken to our hotel for the night with vouchers for dinner breakfast and lunch.
Cabin FlownEconomy Class
Value For Money 12345
yes