Asiana Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 414 reviews
8/10
5 star Skytrax Rating
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9/10

"Service was friendly and efficient"

(United States)

Verified Review | Flew Los Angeles to Beijing via Incheon on Asiana, Flight 203-231, returned via Shanghai Pudong to LA via ICN on Asiana 362-204, on September 11-27. Flight out from LA was about an hour late departing. Ticketing/baggage check at LAX pretty hectic. Flew A380 upper deck economy on LA to Incheon, row 75. Upper deck Economy on Asiana is 2-4-2. Had window and aisle seat, large storage compartment next to window. Legroom was just average. Asiana does not offer a premium economy, but charges $100 extra for some bulkhead rows with extra legroom. Service was friendly and efficient. Korean food option was very good. Inflight entertainment was comprehensive with US, Korean and world movie/TV options. ICN to Beijing leg was scheduled to be an A330, but they substituted an A321 that was only half full. Two hour flight departed and arrived on-time. It was uneventful, and was served a breakfast with a choice of western or Chinese food. The return from Shanghai Pudong was on a packed new A350. Seating was 3-3-3 and the first 4 or 5 rows in economy had a couple of extra inches of legroom, for $150 extra. Since it was less than a 2 hour flight I chose not to pay extra. The A350 had seatback entertainment system with a full compliment of movies and TV from both US and Asian sources. We were served a warm lunch, again with western or Asian food choices. We stayed over for 2 nights in Seoul before returning to LA on Asiana flight 204. Check-in at Incheon went very smoothly, using a self check terminal to generate a boarding pass and then dropping our bags. At bag check, the Asiana clerk gave us a pass to use expedited customs clearance. It was very short line, and customs and security took less than 5 minutes. The Seoul to LA leg was again in an A380. This time we sat in the main cabin which is 3-4-3 arrangement. We chose the centre section, so you are only 1 seat away from the aisle. Again, the food options were Korean or western and we chose the Korean option which was very good. I find the Asiana flight attendants to be excellent, friendly and helpful. We ordered wine with dinner, and in a vain attempt to sleep on the flight we asked for a second glass of wine. The flight attendant brought our second glass and several snack packets for both of us. I have heard some complain about hard seats on Asiana's A380's. I'm not sure that they are any worse than the economy seats on any airline. Frankly, in my opinion, spending 10-12 hours in any economy seat is tiring on my behind. Overall, Asiana is not quite at the standards of Singapore or EVA, but they are far, far better than any US flagged carrier, at least in Economy.
AircraftA380 - A321
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLos Angeles to Beijing via Seoul Incheon
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"beyond my expectation"

(Malaysia)

Verified Review | Asiana Airlines is currently operating its latest A350-900 from Shanghai Pudong to Seoul Incheon until end of October 2017. I am pleased to be on board this brand new aircraft on this short haul flight. I arrived 2 hours prior to the flight departure. Check in is prompt and smooth. Flight OZ362 departed slightly behind schedule due to delay from the incoming flight and also air traffic control. Boarding call is made half an hour prior to departure. Once I boarded, the flight attendant guided me to the assigned seat. Cabin crew were busy distributing blanket and assisting passenger while awaiting for clearance for take off. Since this is a new aircraft, the cleanliness of this aircraft is a plus. This brand new aircraft is quiet during taxied off, take off and landing. I am truly amazed me with professionalism of the cabin crew despite that this is a 2 hours flight. In flight meal was served as soon as the seat belt sign had been turned off. They were always on the aisle to ensure that passengers were well taken care throughout the journey. Nonetheless, the choice of inflight entertainment is rather limited compare to other airlines I had flown. As such, I would propose Asiana consider adding more. Similarly, Asiana should look into way to improve the cabin crew English proficiency. The overall flying experience is beyond my expectation. I look forward to fly with Asiana Airlines again in the near future.
AircraftA350-900
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteShanghai to Seoul Incheon
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"inflight service was decent"

(United States)

Verified Review | Los Angeles to Hong Kong via Seoul. Los Angeles to Seoul Incheon was a solid experience. Since it was an red-eye flight the catering was below average. Everything was oily, however the tea selections after the meal was a delight. CAs need to learn how to behave in the galley when passengers are sleeping. I sat three rows in front of the galley and I literally thought there was a mariachi band behind me. Overall the inflight service was decent.
AircraftA380-800 / A350-900
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteLos Angeles to Hong Kong via Seoul
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Overall experience is good"

(Philippines)

Verified Review | Manila to Seattle via Seoul Incheon on A350 and B777. A350 is quite new and their Boeing 777 seems old. Food services are really excellent! They are constantly offering drinks during the entire flight. Wide variety of drink options. Leg room are very decent for an Economy Class. However, AVOD is limited and they should have more options. Overall experience is good. Will definitely choose Asiana again when flying Long Haul to USA.
AircraftA350 / Boeing 777
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteManila to Seattle via Seoul
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"service was average"

(United States)

Verified Review | Old Asiana Boeing 767 aircraft from Taipei to Seoul, which many of the amenities available on most planes today, are not available. However, plane was clean, so was the lavatory. Service was average, but the crew seem to be rushing through the service. Food came in a box, but it was hot and relatively tasty. Airport ground crews were friendly and very helpful.
AircraftBoeing 767
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteTaipei to Seoul
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"no flight information in English"

(Germany)

Verified Review | Seoul Gimpo to Jeju. My first flight was okay and only a 15 minutes delay. The check-in process at Gimpo Airport was good and check-in staff was quite good and friendly. But at the departure gate, the ground staff only informed the delay in Korean, no English. This continued when I entered the aircraft, there were no flight information in English, all in Korean. The aircraft for the first leg was a bit dirty while on the second leg an A330-300 which was better. The space in economy class was comfortable.
AircraftBoeing 767-300 / A330-300
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteSeoul Gimpo to Jeju
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"best kid friendly airline"

(United States)

Verified Review | Traveling with 1 kid and 1 infant from Los Angeles to Bangkok via Seoul, Asiana was the best kid friendly airline that we have experienced. We received a call 4 hours from Asiana Customer Service before the flight to inform us that our flight was going to be delayed by an hour. This allowed us to leave an hour later, minimizing the time our kids would spend waiting at the airport. They were also very accommodating on the flight, allowing us to walk around the back of the plane with the infant, and they were very accommodating with our drinks and meals. Highly recommend this airline if you are traveling with smaller children.
AircraftA380
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLos Angeles to Bangkok via Seoul
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"FA is really very attentive"

(United States)

Verified Review | A380 from New York JFK to Seoul, I notice the service is different from 3 years ago. The food is not good anymore. They no longer provide the travel amenities kit. The bathroom was no more mist spray, moisturizer and mouth wash. I asked the FA she told me they no longer provide. In fairness the FA is really very attentive and accommodating. The entertainment is good.
AircraftA380
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNew York JFK to Seoul
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Extremely polite and courteous"

(United Kingdom)

Verified Review | Frankfurt to Osaka via Seoul. Great Experience. Extremely polite and courteous staff, never had that service before with any other airline. Had a connecting flight and enjoyed both of them. On time flights and really professional. Highly recommended if you want on-time and enjoyable flight.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteFrankfurt to Osaka via Seoul
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"It was a pleasant flight"

(Malaysia)

Verified Review | Seoul Gimpo to Jeju. It was a pleasant flight although there was a slight delayed and a change of departure gate. The Gimpo Airport was a quite busy airport with hundred of domestic and international flights flying in and out. The check-in and boarding was smooth. The flight attendants were efficient and polite throughout the flight. Asiana Airlines offered a very good deal with huge leg room and comfortable seat, 20KG check-in package and some light refreshment for their domestic flight but without IFE in their flight. The fare was quite competitive for their promo fare as compare with the budget airlines. Will consider to travel with their long haul in the future.
AircraftA321
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSeoul Gimpo to Jeju
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes