Asiana Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 510 reviews
8/10
5 star Skytrax Rating
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4/10

"crew was the real positive"

(United States)

Not Verified | Overall experience on Asiana was not great. The attentiveness and friendliness of the flight attendants and crew was the real positive. The plane was old, business class seats were uncomfortable and too short. Food was just ok. The flight itself was one of the bumpiest I've been on.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIncheon to Los Angeles
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no excuse for not handling my requests"

(United Kingdom)

Trip Verified | Onward flight time in April 2023 changed so connection with same airline no longer viable (connection now leaving before inbound arrives). Airline did not recognise this, although 1st leg booked on same ticket with same airline. Impossible to contact airline, twice got through to English option at head sales office in Korea after long wait, no one spoke English. No option to change online, without cancelling ticket and rebooking. No sales office in UK on website, found a telephone line for UK sales office, just an answer phone, no one responded to message I left. Booked original ticket through the Asiana website, so no excuse for them not handling my requests.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOsaka to London via Seoul
Date FlownFebruary 2023
Ground Service 12345
Value For Money 12345
no
6/10

"Staff good"

(China)

Trip Verified | Even older plane than on the way out, still not lie flat bed. Staff good, provided sandwich and drink very fast. Lounge at Almaty poor, no alcohol for Asiana.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteAlmaty to Seoul
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Asiana has changed"

(China)

Trip Verified | Well its been many years since I left China due to covid. Asiana has changed, not as good, oldish 330, meals very average as was the wine. No hot towels, poor entertainment. Flight fairly empty, nearly 7 hours flight time. Seats do not lie flat. Staff were good though.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSeoul to Almaty
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"They forgot to serve my bread"

(South Korea)

Trip Verified | The passenger experience has worsened beyond imagination. Even though I was being seated in Business, had little expectation for Asiana's product as their fleet is aging without much refurbishment, but now it seems that the flight crew is losing it. They forgot to serve my bread until the end of the meal in Business Class.
AircraftA330-300
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteSingapore to Seoul
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"left with no baggage for five days"

(United Kingdom)

Trip Verified | Awful experience. Asiana are very impossible to contact regarding customer service. On our way to Australia, our luggage was lost. We were visiting for a wedding, attending two days after our arrival. We were left with no contact, updates or baggage for five days. We were forced to replace necessary items, of which the cost was significant due to the nature of the trip. Asiana have offered to compensate $150 AUD. This is absolutely atrocious. We were left with no baggage for five days (half of our trip) and to top it off, baggage was lost on our return, I have yet been able to make contact with anyone from Asiana and it has been two full days. They would be great to fly with if everything goes exactly to plan. I will never risk flying with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to Sydney via Seoul
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"The service was great"

(United States)

Trip Verified | The service was great, especially the flight crews. However, I cannot say anything nice about the service for the check in. Was super rude and condescending. At both incidents. At the SFO Airport Check in I was told to get out of the Business Line and que up in the Economy line. And when in Korean Airport, I Asked the Asiana Crew at gate 12. Where is the East Lounge was. I was told to go sit down, there is no Lounge for Economy Flyers.
AircraftA350-900
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSan Francisco to Ho Chi Minh City via Seoul
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"had very nice crews"

(Indonesia)

Trip Verified | Jakarta to Frankfurt via Seoul. Long way to get a last minute still reasonably priced one-way ticket to Europe from Jakarta: 7 hrs to Seoul and then after a 2 hrs layover a 13 hrs flight from Seoul to Frankfurt, avoiding Russian airspace. First part on a quite outdated A330 with reasonable seat pitch. Red-eye flight, so upon departure little sandwich with multiple rounds of orange juice or water and 2 hrs before landing breakfast, which was reasonable. Second flight on a brand new A350 with excellent seat pitch, good meals and multiple rounds of drinks (soft drinks, beer, wine etc). Though everything really was very good and both flights had very nice crews, probably Asiana should do something with the entertainment system: simply there is too little choice to select, especially for such longer flights as ICN-FRA. So, bring a good book with you or (as I did) download some movies on your personal devise.
AircraftA330/A350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJakarta to Frankfurt via Seoul
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"I was quite happy with this airline"

(South Korea)

Trip Verified | As I got to the airport early, I was cueing in their check-in line. I've never seen the ground staff lining up few minutes early before the open the counter to greet the passengers. I thought it was a nice gesture from their part. They were also accommodating with my checking needs as my luggage was heavier than limits. The flight attendants were polite. The plane strangely didn't have screens for each seat but it provided wifi access so people can use the entertainment platform via their own devices. Overall, I was quite happy with this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhuket to Seoul Incheon
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"not really interacting with passengers"

(Indonesia)

Trip Verified | Smooth check-in in business class area, being Star Alliance Gold Member. Could get in their lounge, which looks great but has little food and drink options. Flight with ok seat-pitch and ok food, several rounds of drinks. Crew not really interacting with passengers, I didn’t really feel welcome, strangely I always have this feeling with Asiana.
AircraftA330
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSeoul to Bangkok
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no