"crew was the real positive"
M Owens (United States)
Not Verified | Overall experience on Asiana was not great. The attentiveness and friendliness of the flight attendants and crew was the real positive. The plane was old, business class seats were uncomfortable and too short. Food was just ok. The flight itself was one of the bumpiest I've been on.
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Incheon to Los Angeles |
Date Flown | February 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"no excuse for not handling my requests"
Charles Whall (United Kingdom)
✅ Trip Verified | Onward flight time in April 2023 changed so connection with same airline no longer viable (connection now leaving before inbound arrives). Airline did not recognise this, although 1st leg booked on same ticket with same airline. Impossible to contact airline, twice got through to English option at head sales office in Korea after long wait, no one spoke English. No option to change online, without cancelling ticket and rebooking. No sales office in UK on website, found a telephone line for UK sales office, just an answer phone, no one responded to message I left. Booked original ticket through the Asiana website, so no excuse for them not handling my requests.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Osaka to London via Seoul |
Date Flown | February 2023 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Staff good"
Marc Coleman (China)
✅ Trip Verified | Even older plane than on the way out, still not lie flat bed. Staff good, provided sandwich and drink very fast. Lounge at Almaty poor, no alcohol for Asiana.
Aircraft | A330 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Almaty to Seoul |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Asiana has changed"
Marc L Coleman (China)
✅ Trip Verified | Well its been many years since I left China due to covid. Asiana has changed, not as good, oldish 330, meals very average as was the wine. No hot towels, poor entertainment. Flight fairly empty, nearly 7 hours flight time. Seats do not lie flat. Staff were good though.
Aircraft | A330 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Seoul to Almaty |
Date Flown | January 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"They forgot to serve my bread"
L Han (South Korea)
✅ Trip Verified | The passenger experience has worsened beyond imagination. Even though I was being seated in Business, had little expectation for Asiana's product as their fleet is aging without much refurbishment, but now it seems that the flight crew is losing it. They forgot to serve my bread until the end of the meal in Business Class.
Aircraft | A330-300 |
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Singapore to Seoul |
Date Flown | December 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"left with no baggage for five days"
C Steiner (United Kingdom)
✅ Trip Verified | Awful experience. Asiana are very impossible to contact regarding customer service. On our way to Australia, our luggage was lost. We were visiting for a wedding, attending two days after our arrival. We were left with no contact, updates or baggage for five days. We were forced to replace necessary items, of which the cost was significant due to the nature of the trip. Asiana have offered to compensate $150 AUD. This is absolutely atrocious. We were left with no baggage for five days (half of our trip) and to top it off, baggage was lost on our return, I have yet been able to make contact with anyone from Asiana and it has been two full days. They would be great to fly with if everything goes exactly to plan. I will never risk flying with them again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Barcelona to Sydney via Seoul |
Date Flown | December 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"The service was great"
Kalvin Tram (United States)
✅ Trip Verified | The service was great, especially the flight crews. However, I cannot say anything nice about the service for the check in. Was super rude and condescending. At both incidents. At the SFO Airport Check in I was told to get out of the Business Line and que up in the Economy line. And when in Korean Airport, I Asked the Asiana Crew at gate 12. Where is the East Lounge was. I was told to go sit down, there is no Lounge for Economy Flyers.
Aircraft | A350-900 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | San Francisco to Ho Chi Minh City via Seoul |
Date Flown | September 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"had very nice crews"
54 reviews B Allen (Indonesia)
✅ Trip Verified | Jakarta to Frankfurt via Seoul. Long way to get a last minute still reasonably priced one-way ticket to Europe from Jakarta: 7 hrs to Seoul and then after a 2 hrs layover a 13 hrs flight from Seoul to Frankfurt, avoiding Russian airspace. First part on a quite outdated A330 with reasonable seat pitch. Red-eye flight, so upon departure little sandwich with multiple rounds of orange juice or water and 2 hrs before landing breakfast, which was reasonable. Second flight on a brand new A350 with excellent seat pitch, good meals and multiple rounds of drinks (soft drinks, beer, wine etc). Though everything really was very good and both flights had very nice crews, probably Asiana should do something with the entertainment system: simply there is too little choice to select, especially for such longer flights as ICN-FRA. So, bring a good book with you or (as I did) download some movies on your personal devise.
Aircraft | A330/A350 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Jakarta to Frankfurt via Seoul |
Date Flown | September 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"I was quite happy with this airline"
7 reviews Wonchol Chai (South Korea)
✅ Trip Verified | As I got to the airport early, I was cueing in their check-in line. I've never seen the ground staff lining up few minutes early before the open the counter to greet the passengers. I thought it was a nice gesture from their part. They were also accommodating with my checking needs as my luggage was heavier than limits. The flight attendants were polite. The plane strangely didn't have screens for each seat but it provided wifi access so people can use the entertainment platform via their own devices. Overall, I was quite happy with this airline.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Phuket to Seoul Incheon |
Date Flown | August 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"not really interacting with passengers"
54 reviews T Barden (Indonesia)
✅ Trip Verified |
Smooth check-in in business class area, being Star Alliance Gold Member. Could get in their lounge, which looks great but has little food and drink options. Flight with ok seat-pitch and ok food, several rounds of drinks. Crew not really interacting with passengers, I didn’t really feel welcome, strangely I always have this feeling with Asiana.
Aircraft | A330 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Seoul to Bangkok |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |