Airline of the Year  

Asiana Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 390 reviews
8/10
5 star Skytrax Rating
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10/10

Asiana Airlines customer review

(Australia)

SYD-ICN-SEA/FUK-ICN-SYD All sectors with Asiana Airlines in Travel (Economy) Class. Despite more direct routes I purposely booked to travel via Seoul so I could experience Asiana and once again I wasn't let down! Experienced new A330 product from SYD very comfortable with great AVOD product. Catering on all legs was tasty with the Korean options (bibimbap/ssambap) especially delicious. Even on short flight from Fukuoka a nice snack was offered. Cabin staff service efficient friendly and proactive made to feel welcome. Airport staff also professional and energetic. Look forward to my next flight!
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(South Korea)

ICN-PVG roundtrip. Outbound B767. Spacious seats and okay pitch. Great hot meal for 80 min flight. Service was outstanding. Inbound a packed A320. Equally wide seats 18" wide) but somewhat narrow aisle. Again great hot meal was served without trouble. Flew through typhoon but the captain tried his best to avoid bumps. Great flight with gracious crew.
Cabin FlownEconomy Class
Value For Money 12345
yes
6/10

Asiana Airlines customer review

(Australia)

SYD-ICN B777 200 felt old and the video system was not AVOD having limited choice on movies. Food was average service was great seats comfortable and staff friendly. I expected a much better flight based on reviews I read.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Asiana Airlines customer review

(United States)

Seoul-New York. I lost count of how many times the flights attendants came around with water and juices on my flight. They made no fuss with meals and served me a meal after I had slept through the meal service. Food was quite passable for economy class (I had one western meal and one Korean meal) and served with metal cutlery. Beer and wine was free of charge.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United States)

I was very pleased with my experience on this airline. The entertainment was great there were toothbrushes provided in the restroom and slippers provided which was nice. Most importantly the flight attendants were fabulous.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(South Korea)

Asiana Airlines offered a comfortable service. The meal was quite tasty and cabin crews were kind.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(South Korea)

ICN-JFK roundtrip in Y class. B777-200ER with 3-class configuration was on both flights. The seats are not slim they had thick seat back. Although seats were comfortable thick seat back ate up some space. FA's were asking passengers to return the seat back upright at mealtime. For those who choose to sleep were bothered by this especially at the second meal service as one passenger was complaining about waking him up. Both flights were full but the service was flawless except for the mealtime wake-ups. Inflight entertainment system improved a lot in terms of contents. Overall great experience but surprised by not adapting space efficient slim seats as other airlines or even its own 747 fleet. Asiana Airlines 747's are equipped with slim seats and 10.6" AVOD.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(India)

DEL-ICN-SFO. Both flights were comfortable; service excellent good meals lot of choice for drinks and snacks. The flight crew was very attentive and prompt all the time. Toilets were kept clean with sufficient toiletries. Entertainment was reasonably good. Good value for money. Incheon airport is a good place to transit very nice airport and efficient staff.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United States)

I really like the experience I had with 2 trips recently on Asiana's aircraft. The first one was SEA to ICN on an A330 and the second one ICN to HAN on a B767. Both airplanes are nice although the 767 is kind OF old (I think they are phasing their 767s out). The legroom is super good it is much wider then most airlines I have flown. The food is good and the service is super nice.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United Kingdom)

PVG-ICN. Comfortable flight. Staff polite and spoke perfect English. A full meal provided for a relatively short flight which came with metal cutlery! Video on demand selection was pretty good though there wasn't much time to watch anything. A Korean language guide was on-demand and was useful and easy to follow. The flight wasn't expensive so all-in-all great value for money.
Cabin FlownEconomy Class
Value For Money 12345
yes