Asiana Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 397 reviews
8/10
5 star Skytrax Rating
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9/10

Asiana Airlines customer review

(Philippines)

Airport staff and inflight services excellent. Food is very good quality. Due to schedules our return flight to UK had a 9 hr stopover in Incheon but were compensated by very good airport facilities.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United States)

ICN-LAX. Flight attendants were very nice frequently offering coffee tea and wine in the span of 5 mins. The seats are comfortable and you get slippers.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United States)

Speedy boarding and in-flight entertainment and food was extremely good. Flight attendants were very polite and provided fast service.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United States)

LAX-ICN-MNL-ICN-LAX. First time flying Business. LAX-ICN and ICN-LAX were in the Quadra Smartium lie-flat seats. My wife and I were slept for most of the trip both ways. Service was five-star food was excellent and IFE was more than sufficient. OZ lounge in ICN was quiet upon early morning arrival from LAX however little food was initially set out. Waited 45 mins for a shower in the lounge. ICN-MNL-ICN was on the angled lie flat seat which was fine for the shorter flight. Again service was of a very high standard. Would highly recommend Asiana in business - great value for money.
Cabin FlownBusiness Class
Value For Money 12345
yes
5/10

Asiana Airlines customer review

(United States)

ICN-SFO in Y Class. Ground staff at Incheon were efficient but ground staff at SFO were indifferent. Cabin crew were very nice but their old plane (B777) need some update and upgrading- their Economy cabin is still not upgraded as to the Business class. Food was above average for coach class the seat was not as comfortable as competitors. AVOD system has sufficient contents but still dated nonetheless.
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

Asiana Airlines customer review

(Hong Kong)

HKG-ICN-HKG A330-300 with AVOD. FA very friendly I skipped the meal of outbound flight because of flight time and they will put a sticker for me to ask for food at anytime. AVOD system is great with a touchscreen. The only issue was the inbound flight which delayed for about 45mins with no reason announced.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(United States)

LAX-MNL-LAX on board a B777-200 there was plenty of leg room and I was seated next to a window and emergency exit. The food was good and experienced excellent service. I will fly Asiana again along with the benefit that Incheon airport is one of the best in the world.
Cabin FlownPremium Economy
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(Australia)

SYD-ICN-SEA/FUK-ICN-SYD All sectors with Asiana Airlines in Travel (Economy) Class. Despite more direct routes I purposely booked to travel via Seoul so I could experience Asiana and once again I wasn't let down! Experienced new A330 product from SYD very comfortable with great AVOD product. Catering on all legs was tasty with the Korean options (bibimbap/ssambap) especially delicious. Even on short flight from Fukuoka a nice snack was offered. Cabin staff service efficient friendly and proactive made to feel welcome. Airport staff also professional and energetic. Look forward to my next flight!
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(South Korea)

ICN-PVG roundtrip. Outbound B767. Spacious seats and okay pitch. Great hot meal for 80 min flight. Service was outstanding. Inbound a packed A320. Equally wide seats 18" wide) but somewhat narrow aisle. Again great hot meal was served without trouble. Flew through typhoon but the captain tried his best to avoid bumps. Great flight with gracious crew.
Cabin FlownEconomy Class
Value For Money 12345
yes
6/10

Asiana Airlines customer review

(Australia)

SYD-ICN B777 200 felt old and the video system was not AVOD having limited choice on movies. Food was average service was great seats comfortable and staff friendly. I expected a much better flight based on reviews I read.
Cabin FlownEconomy Class
Value For Money 12345
no