Asiana Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 414 reviews
8/10
5 star Skytrax Rating
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9/10

Asiana Airlines customer review

(South Korea)

Roundtrip to SGN on A321 seats that were slim and comfortable. PTV on demand but choice limited compared to other carriers. A hot towel full hot meal dessert and coffee service is excellent quality. Crew served packed flight and did not seem to be rushed. Both flights on time. Onboard announcements were loud and clear but unfortunately only in Korean. The English announcements were poorly handled.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United States)

JFK-ICN-NRT return in Economy. FAs were very professional courteous and friendly and honored all requests. JFK- ICN-JFK sectors were roughly 14hours FAs kept walking around with beverages throughout the flight call button was answered in a matter of seconds. The seats on the 777 were very comfortable and recline was excellent. Food was top-notch steak in economy class. IFE was decent although nothing spectacular. Cabin a bit warm though I got used to it. ICN was a pleasure to transfer. ICN-NRT-ICN sectors same story great staff good food even for the short flight and seats were comfortable as well. Definitely deserving a 5-Star rating.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United States)

On my trip to Seoul Incheon ICN from San Francisco SFO service was impeccable. The seat pitch more than adequate and flight attendants were extremely courteous and apologetic that my first choice meal was not available but quickly located it from business and I had two meals. The inflight entertainment system malfunctioned for several hours but cabin staff and pilot apologized. Upon landing Asiana staff at ICN greeted us to Korea with $100 coupons per passenger with apology for IFE malfunction.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Asiana Airlines customer review

(United Kingdom)

B777 LHR to Incheon and back on business. Aircraft clean but well used - needed to use an extra cushion on seat to get comfortable. Entertainment systems on demand were okay but screen quality and choice a bit limited. Good legroom. Staff and service were excellent - drinks service continuous and the meal on the return flight was the best of my trip.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Asiana Airlines customer review

(South Korea)

ICN-LAX roundtrip in Y. Once you fly with one airline regularly over the years you would be well aware of what you get onboard. Choice of in-flight catering is running out of variation and onboard entertainment has similar problems. One thing I would not want changing is the service and warmth from the crew this airline has - always eager to help you enjoy this 11+ hrs journey on a packed 747. This old Jumbo Jet is well maintained.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(United States)

LAX-INC-PEK return. Very good value for money. Food was good and seats were extremely comfortable for Economy. Inflight entertainment acceptable but not great. Overall a good experience but I wish they would improve inflight entertainment.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United States)

JFK to Seoul. Having made hundreds of flights over the last 30 years I was reminded of what it was like when the passenger really mattered. The gracious treatment by the attendants was excellent they really seemed to care. The plane's cabin was well maintained. The 3 meals above average and the continued passing out of beverages during the flight was much appreciated. The attitude of the attendants made the 14 hr flight a memorable experience.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(United States)

Seoul to San Francisco on 777 aircraft. Almost everything from check-in to landing was excellent. My baggage was tagged as priority due to the rather tight connection. My only criticism would be that the quality of food was not what I remembered it to be as well as it being redundant with the tiring ssambbap and steak option. Overall Asiana is still great value for money and my loyalty remains.
Cabin FlownEconomy Class
Value For Money 12345
yes
6/10

Asiana Airlines customer review

(United States)

SGN to ICN. Departure time was moved on the day of the flight. Breakfast was awful and the Western menu ran out. Audio systems on 777 not varied enough with only a few movies no TV shows no games CNN not available. Seat selection online not user friendly. However flight attendants are pleasant and seat pitch good.
Cabin FlownEconomy Class
Value For Money 12345
no
10/10

Asiana Airlines customer review

(Gambia)

LHR to Seoul. A bit put out by checking in at T1 in LHR and the BMI staff could not have been less helpful. Trip was excellent though nice seats with plenty of room food was fine. Easy to collect baggage at Seoul.
Cabin FlownEconomy Class
Value For Money 12345
yes