Asiana Airlines

Flight from LAX to Seoul Incheon on 7th May. LAX star alliance lounge spacious and lounge cuisine not extensive but high quality. Asiana ground staff professional and very polite with their welcoming and during my escort to the boarding gates. Once onboard each of the attendants approached me to introduce themselves. Pre-flight beverages and snacks given without me having to ask followed by luxurious pyjamas and a Bvlgari amenity set. Cabin very clean and fresh. Toilets also kept pristine decorated nicely with a rose and toiletries facial creams and eau de toilette available. Scented hot towels given before meals and menus were very extensive in 5 courses. Food presentation and taste were impeccable (entrees aside which were largely forgettable). Alcohol options excellent with a variety of fine wines. Noise cancelling headphones given for AVOD and screens clear and wide. Seats were excellent and attendant turned off my reading lamp and placed a blanket when she noticed me doze off. Service on this airline is unrivalled and sets the standards.

Round-trip FRA-ICN in the first days of May both times with Boeing 747-400 Mixed Conf. planes. Cabin crew were very kind and professional. Food was excellent. My only complaint would be that AVOD was a little old model and you needed to press it very hard otherwise it missed repeatedly your touches. Though the large selection of up- to-date movies could compensate this. Altogether I gathered the best long haul flight experiences and will definitely fly Asiana Airlines again.

ICN-SYD Seoul to Sydney on 777-200 a night flight. The flight was on time and business was about half full. The seats laid back about 80% flat and were pretty uncomfortable. In-flight entertainment was poor with a very limited set of movies and no on-demand facility. Food quality was nothing special but wine choices were really excellent. Cabin staff were attentive and friendly but repeatedly made errors e.g. wrong cutlery forgotten drinks forgotten jackets etc. Cabin temperature was too high for comfortable sleep and water refills were thin on the ground. Overall experience was OK but sloppy certainly not five-star.

The flight was on time. B767 is an old aircraft but maintained very well. Served seafood with rice. Very delicious. Many kinds of drinks. Aloe juice was very special. Cabin was clean. Seat was comfortable. Cabin crew were helpful and friendly. At the ICN airport ground staff were very hardworking. Check-in staff were efficient.

ICN-ORD in first class suites. After an excellent business flight from Sydney to Seoul I had high expectations for their first class product. Suites were very comparable to Etihad First Suites (probably not as luxurious though the design is very clever and perhaps better). Various functions of the seat made the flight some of the most comfortable I've experienced. AVOD was excellent and 32 inches made a significant difference in viewing. Seats very comfortable especially when sleeping. Crew made beds with duck down duvets and comfortable pyjamas also given. Meals were terrific and was washed down by top tier alcoholic beverages. Charming service from crew as expected and purser provided personal farewells at the end of the flight with gifts.

We flew 4 legs with Asiana Sydney-London in March return Paris-Sydney in April. Only on the ICN-LHR leg did we experience the new Smartium seats. They are good. However that experience was spoiled by the cabin temperature being so hot that we didn't sleep well. FA's seemed as though they were mechanical rather than really providing business class service. On the other legs FAs were more personal and attentive. The seats were the old style pods that do not lie flat. Food and drink were good and extremely well presented and plentiful. The downside of all legs was the extremely poor IFE. It was not on demand even in the Smartium cabin and the choice was very small. We had an overnight connection. The hotel provided by Asiana was not the Hyatt Regency but was the Best Western Premier Incheon Airport.

Code share flight with Qantas from Sydney to Seoul operated by Asiana. Used joint Air New Zealand lounge in Sydney very good though Asiana Business lounge in Incheon seemed superior with more modern facilities. Flights were very comfortable even though I had anticipated their new seats for a 10 hour flight the angled- flat seats were actually just as comfortable for sitting and sleeping. Meals served in courses and tasted very good and presented well. Nice screens for entertainment and many new movies available though not extensively. Service was of a high standard and some nice amenities also provided. Pleasing flights and will look into flying them again.

My husband and I flew in economy from Sydney to London beginning of April and returned last week. We normally don't enjoy flying however our experience with Asiana Airlines was flawless and very comfortable. The seats were the most comfortable we have flown in and my husband who always suffers leg problems when flying had no issues at all both ways. The flight attendants really set the standards in their service and were top of their game throughout the flights. Even at the airport I had left my medications box on the plane but they still managed to find me and return it. TVs attached to every seat were very tech savvy and could be controlled by touching the screens. One stopover at Seoul and Asiana put us up at a luxury hotel for a night. We highly recommend Asiana and will certainly choose to fly again.

Roundtrip MNL-ICN-LAX. Check-in was smooth and ground personnel were pleasant. Cabin crew were also pleasant attentive to passengers. Good food and drinks with many drink options too. Very comfortable seating for Travel Class. Downside is the AVOD - outdated and I find the screen a bit small. It was my first time flying Asiana and will not hesitate in taking them next time.

Business class from SFO-ICN one way and an overall impressive offering. Flew on their fairly recent Smartium seats and slept for 8 hours straight. Very comfortable seats that are padded nicely and adjustable to a flat 180 degrees. Ample storage space and a multi-adapter power point also available. Amenity packs with unisex L'Occitane products were given as well. Wide seat back screens with large range of movies on demand and noise canceling headphones improved sound quality. Dining was superb and plentiful with an excellent variety of alcoholic beverages. Service from crew was an exemplar of exceptional business class service. Efficient transfers in Seoul and a ground staff waited at the gates to escort me to a tight connecting flight on another airline. Excellent service on the ground and onboard.