Asiana Airlines

Return trip from SYD-ICN-CDG all four legs on 777-200. Impeccable service on every flight excellent food - chose Korean but Western also looked good. IFE had fantastic touch screens and AVOD though not on the Sydney to Seoul sector. I travel frequently with Asiana on different routes and their Sydney to Seoul flights are the only long haul flights that still have small screens and no AVOD. Would be good to update like on other routes. Complimentary hotel at the Seoul Hyatt provided with meals included. Looking forward to future flights.

New York to Sydney (connection in Seoul) in economy last week. Checking in a breeze. Once at the airport I was assigned the seat and there were hardly any queues albeit full flight. Check-in staff were very friendly at JFK and ICN and got the job done efficiently. Boarding was also organized with lots of staff at hand. Very clean cabins and seats nicely upholstered and well maintained. Excellent legroom and good seat pitch (34 inches) meant seats didn't recline into your face. Comfortable slippers provided which were convenient to walk around in. Lots of inflight magazines available and an extensive range of duty free shopping at very reasonable prices. Lavatories serviced regularly and stocked well with toiletries and expensive creams. Extensive films with many recent films on demand. Staff service was thorough and genuine. Rarely had to press the call button as they were present walking the aisles checking on passengers even during sleep time. Meals were a standout also very generous and serving/clearing up was efficient. Arrivals ahead of schedule and disembarked feeling refreshed even after two consecutive overnight flights.

My partner and I flew SYD-LHR return via ICN at the end of March. The flights from SYD-ICN and return were a bit disappointing compared with the INC-LHR flights. Being 9.5hrs long I would expect a quality entertainment system but instead we had a selection of 5 English language films (2 were children's) which played on a loop which were unable to pause when announcements were made by crew so they would speak over the top missing parts of the film. The ICN-LHR flights were excellent and the entertainment system was more modern and had a much better selection of films and TV which you could actually control. Staff on all Asiana flights were polite and helpful better than I have experienced on any other airline. Food was OK but could have improvement it was all pretty similar - the variety of dishes was very limited.

Travelled the Red eye from ICN-HKG-ICN. Check in and boarding was efficient and ground staff very polite. I have flown many carriers in the past but nothing comes close to the customer service on Asiana. Crew were extremely attentive and always smiled when attending. Flight was full but was able to comfortably stretch my legs out. Sleeping comfort also really good as seats are wide and soft with good recline. Food was excellent and nice wines were offered to coach pax. Snacks and drinks served in regular intervals. Entertainment was AVOD and monitors were very big touch screens. Plenty of movies to watch for the duration of the flights. Travelling red eye flights can be very tiring especially in economy however Asiana did a terrific job making the journey comfortable and painless. Would definitely fly again.

SYD-ICN (777) ICN-FRA (747) Chose OZ over direct flights to Frankfurt to try the carrier and I wasn't disappointed. Flew in economy and service was comparable to J class on some airlines. Entertainment was modern food great and seating/sleeping comfort was excellent. Arrivals and departures were on time despite snowy forecast. Would fly again.

Third time traveling the San Francisco-Seoul route on Asiana and beginning to grow weary of the monotonous service quality that is being offered onboard. In the past 3 years I have travelled this route the in-flight meal has yet to be changed even once with the same old bibbimbap and western steak option and I am fed up with it. I recognise that the airline is attempting to remain consistent in the service that won over customers to begin with but too much routine feels a lot like stagnation. The staff have also lost a lot of their flair due to the absence of personal warmth and attentiveness that was once experienced and replaced with a robotic and mechanistic service. Overall Asiana got the job done well enough.

Used Asiana Club points for a trip from Sydney to London return in business. Daytime flight from Sydney to Seoul then another daytime flight the following day to London. Overnight hotel provided at the Hyatt Regency was excellent. Return flights were faster though less appealing with 2 overnight flights with a good connection in Seoul. Check-in process on all legs were efficient and check-in staff very friendly and welcoming. Lounge in Incheon was an elegant space with good hot and cold food. First and last legs were in the older 777 models and I found the angled seat very comfortable with sufficient width and space. Very comfortable flat seats and offered plenty of room and storage space. On all legs meals were served up beautifully. Impressed by their selection of quality champagne wines and whisky. On top of main meals snacks were served. IFE was much better on the newer aircraft with plenty more movies and even wider screens. Amenity kit contained branded products and extra amenities such as combs toothbrushes cologne and facial sprays were available as needed in the lavatories. Outstanding service from the crew and both hard and soft products are among the best.

ICN-OKA on brand new A321-200. This single-aisle plane with new slim economy seat and 9" AVOD touch screen was top notch and very comfortable. A full hot meal on 2-hour flight. IFE many not be necessary for such a short flight but its short program kept me entertained. Award-winning cabin crew had warm smile as usual.

LAX - Seoul 747. Check in quick and efficient. Plane boarding became a bit manic - 34 inch pitch makes a big difference in comfort and access. IFE touch screen - big selection of movies etc. Food good - Western meal steak. Flight attendants are what makes Asiana so good - nothing is too much trouble.

Travelled 4 legs from Sydney to New York (via Incheon) return. Ground staff and cabin crew provided the same consistent service on every flight. Food was excellent and drinks were frequently provided throughout flights. Ample supply of amenities stocked in the lavatories and toilets kept very clean. If I was to have one complaint it would be the IFE from Sydney to Seoul. Bit outdated and not as good as the huge screens they provided on the US route. An otherwise flawless journey and will definitely recommend.