Asiana Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 510 reviews
8/10
5 star Skytrax Rating
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10/10

Asiana Airlines customer review

(Australia)

Incheon to London Heathrow last month and it was by far the most comfortable and best international flight I've had. Having always flown my national carrier the standard of service on Asiana is light years ahead of everyone else. Check in staff at Incheon and Heathrow were incredibly welcoming and efficient with hardly a queue despite arriving at peak time. Onboard the seats were very spacious with plenty of legroom and good padding made for some restful sleep. They feed you really well. Two excellent main meals with frequent provision of snacks and a variety of beverages in between. Entertainment system was very modern with large touch screens and lots of options were up to date. Plenty to last the flights but would have liked it more extensive. Clear highlight were the cabin crew who were cheerful and accommodating. If they weren't serving food they walked the cabins even during sleeping hours and often came around with refreshments for those still awake. Exceptional and meticulous service with equally excellent hardware and I will fly with them again with no reservation.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Asiana Airlines customer review

(Hong Kong)

Hong Kong to San Francisco via Seoul. First flight from Hong Kong to Seoul was operated by an old A330 equipped with old personal TV the remote control was not sensitive at all and the TV system was not working! The food and beverages are average. Services from flight attendants was good. Connecting Time - 11 hrs. Second flight from Seoul to San Francisco was operated by an 777-200LR I expected to have a newer AVOD system on such a long haul flight but it was an old personal TV system again. Equipped with mainly Korean and little Chinese and Hollywood movies choices I gave up. I hope Asiana will upgrade their in-flight entertainment system at a quicker pace. I was served traditional Korean cuisine which was delicious not enough hot beverages choices. Flight attendants were polite and responsive though some were are a bit poor in English and could only understand simple English phrases. Some components of the seat are really old and loose.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United States)

Seoul (Gimpo) to Kansai business class on A321. A short flight perfectly done from check in to lounge to a quick but full onboard service. Once again this carrier puts all US carriers to shame on a service level. Professional comfortable and courteous 3 things sadly missing in the US airline industry and alive and well in Asia.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Asiana Airlines customer review

(United States)

Flight between SEA and ICN on June 14th. Excellent service by the flight crew. Flight attendants in Business Class were very helpful. The seats were the older style of Business Class but were comfortable enough. Wish they reclined back all the way but it was close enough. There was a good selection of movies. The meals were great. A selection between Korean and Western. Five courses with good beer and wines. But I will stress again that the service given by the flight attendants you won't find on any other airlines.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(New Zealand)

Sydney to Seoul in business class on B777-200ER. Ground staff and flight crew provided some of the most exceptional service I have experienced during my travels. Seats on this aircraft were the older version angled flat seats. Sitting was very comfortable and being a daytime flight I didn't sleep much though sleeping comfort was alright. Catering was high class with a wide range of quality food and wine in many courses. IFE had plenty of updated movies for a 10 hour flight but wasn't extensive. Upon reaching Seoul crew distributed Ferragamo gifts as a sign of gratitude. It was an excellent five star business class experience and would definitely recommend it.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(New Zealand)

Seoul to Okinawa on an A321 in economy class. The small aircraft was fully equipped with touch screens for entertainment and variety of movie options. A full meal service was provided for such a short flight and quality was excellent. A small selection of good wines were also offered in economy. Crew were very professional and served food and cleared up efficiently with no rush even for a short two hour flight all with a smile. Having flown Asiana from Sydney both their long haul and short haul products are noticeably excellent and service is very consistent.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Asiana Airlines customer review

(Australia)

Holiday of a lifetime to Britain from Australia which I planned for twelve months. Flights on time planes spotless but tired looking. AVOD shocking. Flight crew fantastic nothing too much trouble poor command of English. Meals ok if you like Asian food. Leg room in Economy the best I have ever had. While on holiday in the UK my wife fell and broke her arm she is in her late seventies. I pleaded with Asiana Airlines to change my wife's seating to the rear 2 seats or the bulkhead seats on the 777. They were not interested.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United Kingdom)

I am a frequent traveller and can honestly say that my return Asiana flight LHR - Incheon was one of the best I have experienced. The cabin crew were wonderfully pleasant (despite language limitations) and incredibly hard working nothing appeared to be too much trouble for them and they genuinely gave the impression that the passengers' comfort was their priority. I wouldn't hesitate to fly with Asiana again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(Canada)

Cebu-Seoul. They used a small plane A321. Everything was definitely 5-star but the "entertainment" on board or the lack there of. Well to be fair the flight was at 1 in the morning but still there are a number of people who just can't sleep especially if it's only a 4 hour flight and Korean Air always has IFE's on the same journey. Overall really good though Very helpful ground staff and air staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(Australia)

Flight from LAX to Seoul Incheon on 7th May. LAX star alliance lounge spacious and lounge cuisine not extensive but high quality. Asiana ground staff professional and very polite with their welcoming and during my escort to the boarding gates. Once onboard each of the attendants approached me to introduce themselves. Pre-flight beverages and snacks given without me having to ask followed by luxurious pyjamas and a Bvlgari amenity set. Cabin very clean and fresh. Toilets also kept pristine decorated nicely with a rose and toiletries facial creams and eau de toilette available. Scented hot towels given before meals and menus were very extensive in 5 courses. Food presentation and taste were impeccable (entrees aside which were largely forgettable). Alcohol options excellent with a variety of fine wines. Noise cancelling headphones given for AVOD and screens clear and wide. Seats were excellent and attendant turned off my reading lamp and placed a blanket when she noticed me doze off. Service on this airline is unrivalled and sets the standards.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes