"Simply the best airline"
1 reviews W Jewell (France)
✅ Trip Verified | Frankfurt to Tokyo. Simply the best airline even in economy. You feel like you are an important traveller. Cabin crew is so kind and gentle. I am an anxious traveller and they come so many times to know about me. The meal were so good and the snacks are at your disposal when you want. This my second time with ANA and if I could I will always fly with them. The Pilot made a smooth landing in Haneda and smooth take off. One of my best flight. You can bring two luggage of 23kg in economy class. This was the best for christmas gifts.
Aircraft | Boeing 777 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Frankfurt to Tokyo |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"the best of the best"
M Galarma (Brunei)
✅ Trip Verified | Manila to Tokyo. Of all the 5 star airlines I have been on, ANA is the best of the best. Cabin crew were so so friendly, cheerful, attentive! They were really amazing. Food was fantastic, seats were comfortable and nice legroom. ANA will be my first choice from now on!
Aircraft | B787-9 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Manila to Tokyo |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"seat is horrible"
Ronie Borja (United States)
✅ Trip Verified | New York to Manila via Tokyo. The aircraft is really clean, but the seat is horrible, instead of your back going down, your butt is moving forward, the temperature is warm and very uncomfortable. I asked the flight attendant for an ice, she gave me a soda in a room temperature and told me that they don't have ice.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | New York to Manila via Tokyo |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"great service by flight attendants"
Alejandro CantonDutari (Panama)
✅ Trip Verified | Flight NH 111 and return NH 112 between Chicago and Tokyo Haneda airport. Seats on the 2-4-3 configuration were comfortable on the 2 side with my son. Food very acceptable, especially the Japanese option. IFE not touch screen fast, but good selection. Best of all was the great service by the flight attendants. Wheel chair right on departure and arrivals with help through immigration. I will fly ANA again. BTW, my trip originated in Panama, and was given all boarding passes at the origin of the flights going to Japan and returning to Panama.
Aircraft | Boeing 777-300 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Chicago to Tokyo Haneda |
Date Flown | October 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"like a breath of fresh air"
Howard Grant (United States)
✅ Trip Verified | I usually fly United Airlines when I travel; however, this time I chose ANA all Nippon Airways and it was like a breath of fresh air! So much better and more comfortable and relaxing, less crowded seats, best food on an airline I've had in years, movies available if you don't carry an I pad, and so friendly the stewardess who attended your every need. I arrived in Manila feeling so rested and thankful for such a great fight. I don't know if it's just the Japanese culture, but the stewardess who attended to me should be given some kind of award for being so gracious and kind! Thanks to ANA I don't fear flying anymore but look forward to it!
Aircraft | Boeing 787 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Honolulu to Manila viaTokyo |
Date Flown | October 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"outstandingly good flight"
John Wells (United Kingdom)
✅ Trip Verified | Tokyo Haneda to London. An outstandingly good flight, with superb food, in fact the most elaborate business-class meal I have ever experienced. A threefold amuse-gueule with pre-meal drinks, then an excellent three-course meal with a good choice of wines. The cabin staff were attentive; the takeoff and landing were both punctual, and the seat comfortable. My only complaint would be that there were no English-language newspapers available except the Japan Times.
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Tokyo Haneda to London |
Date Flown | August 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"delivers flawless service"
1 reviews Sean Arellano (Philippines)
✅ Trip Verified |
Manila to Tokyo. The cabin crew delivers flawless service even in economy class. They are all smiles and willing to help the people on board. The food is very delicious especially the Japanese option. The seat however is a minor setback since it is kinda cramped although bearable enough for a 5 hour flight.
Aircraft | Boeing 787-8 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Manila to Tokyo |
Date Flown | October 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"truly a five-star airline"
S Zhang (China)
✅ Trip Verified | Hangzhou to Osaka. ANA is truly a five-star airline, from my experience flying with it for the first time. I took the flight from China to Japan, which only took 2 hours and 10 mins. We delayed due to typhoon but I could see the effort that ANA group staff and cabin staff have put in to make their passengers happy and comfortable. One thing I would point out is that I could feel the difference between the tones of speech from those ANA staff and those airport staff. And that tone will initially make the first impression for passengers. On board the flight, I was warmly welcomed by the cabin crew. ANA’s cabin crew hold a very high standard service requirement and they conduct that to a very detailed and careful level. In general, the meal was one of the best I have had for this short flight and the seat was comfortable, too. The flight was very smooth as well and the flight crew kept the passengers updated quite well. The most outstanding detail I noticed about ANA crew was their cooperation during the flight. Very tiny details such as a smile, a please, a two-hand delivery, a small candy, and a poster card gift for children really made their service outstanding. If I would ask one more thing from ANA, it would probably be SMS flight status messages as they can be very beneficial for passengers especially for those with unexpected delays. But overall, this flight with ANA was 9.5/10!
Aircraft | A320neo |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Hangzhou to Osaka |
Date Flown | August 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Service onboard was very good"
19 reviews Suryaputra Wijaksana (Indonesia)
Not Verified | Jakarta to Tokyo Haneda. This airline was my first choice for my flight to Japan. The flight schedule was convenient as it departs Jakarta early morning it arrive in Tokyo in the afternoon. Service onboard was very good, with wide range of snacks and beverages. But there was only one meal throughout the 8 hours flight. Fortunately I bought some food with me on board. The plane was technologically advanced than its peers. Seat pitch was OK. IFE was very good.
Aircraft | Boeing 777 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Jakarta to Tokyo Haneda |
Date Flown | January 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"it was a great flight"
7 reviews R Han (United States)
✅ Trip Verified | Tokyo Haneda to Hong Hong. Overall it was a great flight. Cabin attendants were nice and attentive to details. The meal was carefully crafted and was basically one of the bests I have ever had.
Aircraft | Boeing 777-300ER |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Tokyo Haneda to Hong Hong |
Date Flown | June 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |