✅ Verified Review
| I was looking forward to flying with ANA again from Phnom Penh to Chicago via Tokyo Narita, having flown them three years ago and, at that time, was completely overwhelmed with their product. The good news is that some things have not changed - namely their staff. Every ANA employee I encountered was warm, professional, and engaging. In fact, they averted a crisis when, upon getting off the plane in Tokyo, I discovered that I had left my toiletries on the plane. I contacted an ANA employee and within 10 minutes, I had my toiletries back. The flight attendants on all of my flights were top notch and were so kind and caring. Nothing was too much trouble for them. Where things fell short was at the ANA lounge at Narita. On the good side, the shower room was great! But the food at the lounge was very much lacking. I had a 9 hour layover at Narita and got to see the morning and afternoon offerings. While three years ago there was a noodle bar where they made your noodle dishes individually. That is now gone. For the AM, they had four hot dishes: onion soup, miso soup, scrambled eggs, and skillet potatoes. The scrambled eggs had a yellowish color that I had never seen before and looked very unappetizing. The potatoes were left out in the open on a chafing dish. You never knew how long they had been sitting there. In the afternoon, the same dishes were there except that the scrambled eggs were replaced by a noodle dish which, I must admit, was tasty! Again, the potatoes were left uncovered. Sadly, there were times when the noodle dish was left completely empty and not promptly replaced by the staff. The food on the plane, while good, was not awe-inspiring. I had both Japanese and Western dishes and none were remarkable. The only hot breakfast dish on the flight back to Chicago was an omelet. In fact, on all flights there were only three main courses available, two Western and one Japanese. It seems that the food selection on business class has gone down from three years ago. Would I fly ANA again? You bet! I just would lower my expectations on the food served. The warmth and professionalism of their staff, however, is still second to none!