Alitalia

FCO-BUD-FCO both flights delayed about 20 min. in Rome for heavy traffic and this is not an Alitalia's fault on the return from Budapest 30 min. for some "uncommon" luggage boarding procedures but we ended up landing in Rome only 15 min. past the scheduled arrive. Cabin crew professional and polite. Will fly Alitalia again.

I've being flying Alitalia for the last few years back and forth between Milan Linate and Sardinia (Cagliari or Alghero). In four years (and 80+ flights) it occurred only once that my flight was 1-hour delayed. Planes used by Alitalia for my short route were usually Airbus A319/A320 with spacious seats and entertainment system (only radio). I never had problems with the luggage (1 hand-luggage and 1 32kg check-in bag is included in the price). Personnel was always nice to me. Some things can still be improved but I think Alitalia is still the best that Italy can offer.

Flew with Alitalia last month from Rome to Thessaloniki and then Thessaloniki to London via Rome. 1st flight my husband and I were told that only one of us could get on the flight because they were 'overbooked'. On the way back flight was delay 90mins only to find out that our luggage was delayed and still in Rome. It has now been 14 days. I will refuse to fly with Alitalia. I would rather pay extra money to ensure these things don't happen.

My husband and I were scheduled to leave July 31 aboard Flight 621 headed for Rome. Plane was set to take off at 4.30 pm. It was late we taxied out on the runway and then stopped. It took the pilot 2 hours to tell us that we had mechanical difficulties. At 8 pm we were told that the plane could not take off. We were herded off the plane told to reclaim our luggage and told we would be put up at a hotel. Ushered to the sidewalk outside Bradley International Terminal to await a bus. For 90 minutes we were shuttled back and forth from one side of the sidewalk to the other. The Alitalia representatives were useless. We finally got on a bus to a Marriott Hotel we got there at 9.45 pm only to be told that there was no room at the inn and we now had to go to another Marriot. At 11 pm we arrived at the next hotel. The bus picked us up the next morning for our reschedule 11 am flight which of course was late. The plane was straightened out but the food sitting in their kitchen overnight was congealed. The crew were indifferent. We arrived in Rome at 8.15 am local time. Now if you have a plane-load of people delayed by almost a day many of whom have connecting flights wouldn't you think the airline would have spent some time going through the passenger list to make sure they would be rebooked onto other flights? We got off the plane only to find out that we had to reclaim our luggage once again. We were escorted to the ticket counter and left to fend for ourselves. It took us hours to book our connecting flight to Istanbul. As we made our way through the airport which by the way has no people movers or luggage carts we kept running into fellow passengers. Absolutely no help from Alitalia. We boarded a bus that would take us to our plane it was easily in the 90s outside and the bus had the heat blasting. No one from Alitalia noticed. Our flight was delayed. Of course.

JFK-FCO / FCO-TUN. TUN-FCO / FCO-YYZ. Delays of around 1.5 hrs deemed normal (had to run to catch the next flight). Crew rude to a point you think twice to ask them. Assigned separate seats so had to travel away from my wife. Fellow passengers had to do musical chairs to seat families together. Lost luggage on the two legs of the flights and no updates yet. Airplane dirty no entertainment. Catering is so dismal so we were hungry and with delays left hungry for about 24 hours. Bottom line avoid Alitalia pay extra pick extra layover but avoid it.

In the last month I flew two round-trip MXP-JFK-YQB with Alitalia (MXP-JFK) and Delta (JFK-YQB). All AZ flights on time new A330 in good conditions crews sometimes excellent and sometimes not so friendly. Food in economy class is not a pleasure IFE good as usual on A330. I think that AZ offers a good service on this route at reasonable price.

Had not flown Alitalia in years and was curious whether they had improved anything. JFK to Rome. I was not able to get a pre-assigned seat on the old and clunky web site. At the gate a bitchy attendant didn't let me on with my carry-on and forced me to check-in my business trolley. Plane was not full and there was plenty of room on overhead storage. Flight attendants quite unresponsive to extra drink/coffee requests. Seemed bothered by passengers asking more than bare minimum. In Rome waited well over an hour to get my luggage.

Traveled this month on Alitalia Magnifica Class from Los Angeles to Rome. Flat bed seats were reasonably comfortable and due to cabin angle felt a bit more spacious but wear and tear was obvious and unappealing. Inflight entertainment system was not touch screen and was out dated not intuitive with poor picture quality. Bathrooms and overall cabin were out dated and need to be upgraded. Food was actually very good but service was unremarkable.

For 10 years I avoided Alitalia but then visiting Italy for holidays I thought we may give it another try. So travelled from Florence to Bucharest via Rome on 31 July 2014. It is a 1.5hr flight that was delayed by about 30-45 minutes but there was no acknowledgement or announcement of the delay. Transiting through Rome itself is a case study in how not to organise an airport for transit and boarding the flight was a nightmare. No priority for families or business no possibility to upgrade to business with miles from the alliance even though the business class was completely empty (meaning not one seat was taken). On the flight itself food was very poor and the cabin staff just disappeared. There were no sick bags in the seats and the staff did not answer the call button at all - too busy chatting in the empty business class - and then spent 10 minutes looking for sick bags. Also no announcement for landing or beginning of landing. In fact no pilot communication whatsoever after taking off. And as we got to our destination in Bucharest our checked in bag was lost and apparently many other people on the flight who transited via Rome had the same problem so long queue at the Claim section. Not willing to waste my time and money on this airline again.

YYZ-FCO on J class. A332 old and tired aircraft with old Biz class seats configuration. No lie flat bed however I managed to get 5+ hrs of sleep. IFE just okay very low quality old removable screens provided by cabin crew. Flight attendants were great all smiles and attentive throughout the flight. Dinner was served in style it was one of the best meals I have ever experienced in an airplane many food selections plenty of drinks desserts fruits in the morning the breakfast was very good as well. It was just bad lack to have flown the old 332 as the newer aircraft's have got such a better configuration and much more comfortable seats. Overall a good experience again.