Alitalia

I flew out on flight AZ651 Toronto to Rome on September 4 2014 and returned on flight AZ650 from Rome to Toronto Sept 21 2014. If I were to say how disgusting these flights were it would be an understatement! Both aircraft were filthy and old - the seats were stained and broken as well as the trays. The TVs were older then the films they actually showed that's if you were even able to actually see the screens! As for the crew they all looked like they were sucking on sour lemons not a single crew member cracked a smile on both flights. I have never seen an aircraft where they put up curtains so that the crew can rest. I am pretty easy going but these flights were unacceptable. There is no excuse for any of these issues Alitalia should be ashamed of what the passengers on these flights experienced.

Rome Fiumicino to Milan Malpensa on Sept 22nd. Alitalia operates few flights on Milan main airport but Rome is a route with 3 daily flights. I took the evening flight back home and it was on time and ok. No entertainment but it was a 55 min flight. A small drink and very small snack offered.

I really wanted to like Alitalia as my husband and I had an amazing time in Italy and had great experiences with all the people we met there. However the service on our flight was horrendous. Firstly our plane had to be about 20 years old. There were large tube TVs that came down from the ceiling including one who's picture was always green and another who's rolling screen made it impossible to watch. This I can forgive as I know not to expect TVs on every seat on every international flight. What I can't forgive is the deplorable service onboard. No smiling no eye contact no please no thank you no your welcome. Nothing. They served a meal and one round of drinks. They only served half the plane coffee/tea then for some reason stopped. They stated drinks and snacks would be available for the duration of the flight. After the meal service we saw no one for a very long time we pressed the call button for a drink and no one came. Finally we saw a flight attendant walking by and she said we had to go to the back of the plane for drinks. So we walked to the back of the plane where it was passenger self service. Passengers poured their own drinks while the flight attendants sat two feet away putting on makeup and chatting. I asked for a snack one pointed to the top shelf. No trash was retrieved between dinner service and maybe 30 minutes before landing. The only positive is that we landed where we intended which I know is the most important part but when you are paying thousands of dollars on tickets you expect more. We will never fly this airline again and will share our experience to deter anyone we know from choosing it as well.

Flew Naples to London RT. Will never use this airline again. Disorganized check-in. Not particularly clean plane. Terrible seats which were even worse than the usual bad airline seats.

We were on flight AZ350 from Rome to Toronto Sept 21st. The plane should have been condemned it was so old there was filth on the seats the material was split. There were only 2 ceiling TV's that worked so 80% of the passengers are not able to see anything. The food was horrible and the flight attendants decided to take a 5 hour break after serving the meal. People were told to help themselves the washrooms were awful unfortunately with a 9.5 hour flight most people had to use them at sometime. I will never fly with Alitalia again. Our flights from Toronto to Italy were on Air France and they were excellent.

Just returned from Rome to Toronto. Never again! We have travelled extensively on many different airlines and this is the worst I have seen. The aircraft was old and dated. A few old video screens spread so far apart that most couldn't see - that's if you wanted to watch Spider Man 2. This was a 9.5 hour flight and we were served a tiny dried up pasta dish and a glass of house wine - not individual bottles like most have. The next service was 7 hours later a tiny dry muffin and the same little bag of crackers we had at dinner - no water service throughout the flight. The aircraft smelt and the wash rooms filthy. The guys next to me had a table tray that was cracked in two and his seat was in a permanent recline position. Couldn't check in online so had to bear the mobs and check in at the counter!

AZ0610. Flew Alitalia yesterday Rome to NY. Bathrooms so filthy we tried to put off using them. Food was congealed. Saving grace was that plane was pretty much on time. Will search for another airline for our next Italian trip.

AZ703 2 Sep IST-FCO C Class connecting onto AZ C class to JFK. This is my 4th USA-Istanbul business class trip on AZ this year - and my last. On checking in told the reserved and multiple times confirmed seats requested were not assigned to me. Agent has no idea why and cannot recover them. No greeting on boarding C cabin is full. Immediately after take-off the flight attendant (term used politely) closes the forward curtain and sits down. After an hour of no service - and no one even walking into the cabin - I begin ringing the call button to ask for a coffee (flight departs 06.15 hrs). Rung at least 8 times finally a coach attendant comes forward to ask why I am ringing the button so much. When I ask for a simple cup of coffee the forward attendant says everyone is asleep why did I have to awaken them? When told I had been ringing for service she shrugs and says she never heard the bell. Throws half a cup at me and says she has to now prepare for landing. Many of our complaints on here are petty but hopefully some airline execs read these comments. In this case a lazy and rude flight attendant coupled with a begrudgingly served half cup of tepid coffee has cost AZ the potential for my returning and for AZ to get some pretty decent revenue.

I am a business traveler and I have seen the industry change over the years. I no longer expect outstanding service and all that goes with it. My expectations have been 'right-sized' over the years. But my last two flights on Alitalia will be my last two flights on Alitalia. Not only was the service awful but the plane hadn't seen proper cleaning and service since the 90s. I flew the same aircraft 4 days apart and the lav didn't work coming or going. I cannot understand how it is possible. I chose the flight ONLY because it was direct from Rome to Chicago but I would prefer to spend the extra time changing planes somewhere just to avoid this awful airline. And as a side note I returned on Saturday and today is Monday. I am still waiting for my luggage.

We'd never fly Alitalia again. We're thankful we landed safely on our return Toronto/Rome flights but our traveling family of 6 were extremely uncomfortable on the flights. Despite paying top dollar for economy tickets and being assured we'd be seated together we were all spread out. The three in the back didn't get food: they ran out by the time they got to the rear of the plane! The bathrooms were filthy / disgusting and didn't have paper. You could smell them throughout the flight. Some seats were held together by duct tape. Like to watch a movie during an 8 hour flight? Forget it on Alitalia they have a few old drop-down screens so bring your own movie-watching device with lots of power (they don't offer plug-ins). If you want water or anything else during an 8 hour flight you're unlikely to get it on Alitalia. We had no service for 7 of the 8 hours on our return flight. I'm a very frequent flyer and this was the worst quality and service ever encountered on an airline.