Alitalia

Flew VCE-AUH-VCE with a superb launch fare of just £320 return. Both legs we had very modern and clean A330's with great AVOD. Unfortunately for Alitalia but fortunately for us the flight ran with less than 30 pax on the way out and less than 60 on the way back so everyone could spread around. Both flights on-time with good food and competent crews. The only bugbear is you'd think with a crew to guest ratio of 3-1 that it wouldn't kill the crew to do a few water runs inflight. The return flight had Etihad crew supervising so maybe the Alitalia crew will no longer (famously) spend the entire flight behind the galley curtain.

We flew as a party of 2 from London Heathrow to Naples changing at Milan Linate. On all 4 flights the cabin crew were just adequate with friendliness. There was no information about transfer instructions when reaching Milan we had to find it out ourselves. You have no choice of an alcoholic drink only tea/coffee or juice and the cups are small and only half filled and you only get given a very small bag of biscuits. I know they are only short hall flights but as a frequent flyer with BA we are offered a full range or food and drinks. Bags arrived where they should have but would not fly with Alitalia again.

London City to Bari via Rome Bari to Heathrow via Linate. Slow bag drop at City but quickly through security. Flight to Rome fine. Rome Fumicino still a shambles after the fire lucky we had a long wait for the slightly late Bari flight as transiting was a nightmare. Home trip on time both legs and very fast. Nice crews drinks and snacks adequate. Fare was half that of BA and Easyjet at the UK half term break.

I flew from LIN to CPH and back. The in-bound flight took off on time and landed ahead of scheduled in Copenhagen the return flight from Denmark landed on time in Milan. Plenty of legroom super competitive price (100€ round trip) quick and organized boarding (with rear rows getting in first and front rows after) and good pilots who made the flight pleasant and safe. Basic snacks and drinks but on similar short flights I have not seen other airlines giving more.

Flight AZ 355 Nice-Rome 31st May 2015. Boarded on time at 18:. (flight was supposed to take off 18.35) After two hours seated inside the aircraft the Captain announced a Non Repairable technical problem and invited all passengers to disembark. The shore staff were totally lost and confused fighting each other in deciding what to do with us. We have been escorted outside the security area and left with no information for another two hours after that I left the airport at 22.00 hours and went back home. No a single glass of water was offered to the unlucky passengers.

Upon our arrival to Rome from JFK on May 7th we were notified that Rome Airport was closed to outgoing traffic. The Alitalia representatives were very disorganized. Different representatives dispensed different information at the Rome Airport. As a result of the Terminal 3 fire at Rome Airport we were only offered water during our 39 hours at the airport. We waited 4 hours on line to get airline tickets to Turkey and as a result missed a wedding that we were supposed to attend we never got to attend. We had to eat all our meals at the airport in addition to trying to sleep at the Rome Airport seriously would consider not flying Alitalia in the near future.

FCO-TXL-FCO. Both flights with A319 cabin crew nice and food service ok for 1hr 35min flight. Everything went smoothly and on the return we arrived 20 min ahead schedule. Will fly them again.

Flown on FCO-NRT and back in November 2014. For the first segment I was Economy Plus. Just a waste of money. So no need to waste also time in reviewing it. On the way back I asked on board the upgrade against 800€. The seat is a real lie flat but somehow is feel a bit cheap and "fragile". The mattress is also a bit hard and is very uncomfortable for tall people the foot space that is very narrow and requires a lot off efforts to turn your body on the other side.. The grey design doesn't help as well: a bit boring. The amenity kid is just ok. The entertaining system is fine even thought he selection of film is not as nice as on other higher level airlines. The food is the only nice point: different choices of antipasti first course second course and dessert offered you on a tray: you can even taste a bit of everything. Also good selection of wines. The disappointing thing is professionally and the level of the service. I won't comment the ground customer service that is just shameful: nobody knows nothing or would better to say everybody gives you info that most of the time is just a personal guess. On board the service is a bit improvised and basically depends on the individual character of the attendant: if he/she is a nice one it all be nice. On the opposite if bad will be very rude. In any case it is unprofessional as there is clearly a luck of training and service minimal standards.

BLQ-FCO-BCN and return. Embraer 175 (amazing) and A320. Nice and helpful desk staff friendly cabin crew. Each flight was on time. I'll fly again with AZ.

Our flight from Palermo to Rome was delayed for about three hours. A a result of this we missed the connecting flight to Amsterdam. This can happen. However travellers were never informed by Alitalia about the problems at Fiumincino airport. At Palermo airport no one mentioned the cause of so many planes being delayed. One had to fight oneself into a queue in order to get some information of the staff member who - as so often in Italy - hardly spoke any English. Arriving at Fiumincino airport in Rome the staff of Alitalia did not offer any service. We had to stay in the airport and were not even offered a cop of coffee tea or something to eat. Alitalia did not show any concern nor did they apologize for the circumstances. Travellers were completely ignored.