Alitalia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 693 reviews
5/10
4 star Skytrax Rating
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7/10

Alitalia customer review

(Australia)

Athens to Roma in Economy. Boarding was good but it turned rather bad once on-board. A women who decided that she wanted a window seat even though she did not have one just sat in one. This than created all kinds of drama. The mans seat who's this was asked her to move and she refused. He called a flight attendant and even she could not get her to move. She was glued to that seat and that was that. So the man had to move seats but he was with his wife and they wanted to seat together so all up 3 rows were shuffled to accommodate this women who wanted a window seat. Why the flight attendant just didn't move the original offender is beyond me. Once underway all was good. Short flight so no entertainment and a simple drink and nuts. Luggage was out quick in Roma.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Alitalia customer review

(United States)

Flew from Miami to Rome and back in March 2015. Most uncomfortable seats I have ever experienced on an airplane. The permanently attached head rest actually pushes your head/neck forward . Flight was too warm on return and even though 11 hour flight water seldom offered. Little English spoke by flight attendants. Very difficult to check in online if you purchased on Delta Airlines website.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Alitalia customer review

(United States)

Flew LAX to Rome Premium Economy on May 7. Overall a very poor product. Does not compare to other International Premium Economy offerings. Poor service lousy food and limited inflight entertainment options. So far no improvement in quality at this airline. I would not fly them again. Flight attendants go missing for hours.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Alitalia customer review

(United Kingdom)

LHR-LIN and LIN-LHR economy. The cabin crew were extremely helpful and kind. Food is limited to a snack and a drink. Drink choice is limited (they do not have apple juice although it is a favourite of many kids). Comfortable and spacious seat. On time in both directions. Very good flights overall. No flight entertainment is provided (less than 2 hours flight). Better than most of 5-star rated Asian airlines I flew with.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Alitalia customer review

(Italy)

BLQ-FCO-MAD and return. Both flights were on times. Operated by a A319 and A321 with 3-3 configurations and average legs space. The cabin crew has been very friendly and helpful and the landing in Madrid was excellent. Good service and good food. I will fly again with AZ.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Alitalia customer review

(United Kingdom)

London City to Brindisi via Rome and return to Heathrow. Minor hiccup to start as was off loaded after check-in but otherwise faultless and very good value including the free baggage allowance. Nice crews clean modern planes snacks adequate and all on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Alitalia customer review

(Italy)

FCO-AOI-FCO and FCO-PSA-FCO. The flights to and from Ancona operated with an A319 instead of ATR-72 as scheduled which was too big for such a short route and in fact it was quite empty. On the flights to Pisa Alitalia uses Etihad Regional's ATR-72 that's a very nice and comfortable little aircraft appropriate for this route. Cabin crew professional the food service is pretty much the same used on European flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Alitalia customer review

(Canada)

YYZ-FCO-TLV in economy. After reading some of the reviews here I expected a terrible experience. I must say I was pleasantly surprised. The aircraft on the YYZ-FCO leg was a refurbished A330-200 with personal entertainment systems and decent seat pitch. Flight left a few minutes ahead of schedule and arrived on time. I rated a vegan meal (VGML) which was surprisingly good and nutritious and ample drinks were offered including wine. Staff spoke good English and were alright not the friendliest I've had but sufficient. The 3 hour flight from Rome to Tel Aviv was on an A319. Busses took us to the remotely parked aircraft and we departure about 30 minutes late. Nevertheless arrived on time. Food was served on this short flight which was surprising; cold appetizer but you definitely can't complain! Staff was actually friendlier on this short leg. The slim leather seats weren't very comfortable but alright for a short flight. Overall excellent value for the $800CAD round-trip. This may not be the best airline I've flown on but definitely not as bad as I thought. Bottom line - will fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Alitalia customer review

(United Kingdom)

I am of Italian background and live in Scotland. I decided to take my elderly mother-in-law to Italy for a holiday. We had an efficient and friendly flight with BA from Edinburgh to Heathrow where we connected to Alitalia. The contrast between the friendly BA staff and the rather surly and unhelpful Alitalia staff was shocking. While our flight to Italy took off with a minimal delay the service was minimal with only a snack served and a murky tea. We had to transfer in Milan for a flight to Naples and pass through chaotic 'security'. I was not impressed at all with the internal Alitalia flight as the staff seemed only interested in exchanging gossip over passengers. My mother-in-law requested a glass of water and was ignored. Certain so-called no frills airlines offer a much better service than Alitalia. I felt ashamed that the flag carrier of Italy could not do better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
6/10

Alitalia customer review

(United States)

JFK-FCO. Check-In at JFK was a complete hassle. The agents were friendly but they were completely oblivious to what a Schengen Visa meant. Anyway once on board everything was fine. Brand new A330 with comfortable seats. Recline and legroom was decent although it did feel very tight once the person in front of me reclined. Entertainment options was decent and they had some recent movies as part of their selection. My only complaint is that the screen was extremely unresponsive. Food was average ordered the Seafood Meal and it was delicious. The pre-arrival snack was a disappointment it was literally the same tuna salad served as the side during dinner but slapped between sliced bread. Crew was professional and efficient but were not warm or friendly. Only complaint in terms of service is the lack of beverage runs during the flight. They seem to be too worried resting in their crew rests area (at the back of the plane) and even turned off my service call without asking me if I needed anything. Appalling. Overall a decent product but I would fly on another airline for better service but they're not as bad as people perceived them to be.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes