Alitalia

Rome FCO to Reggio Calabria and return. I have to say I really like the image of the new Alitalia, from the red and green uniforms to the new aircraft interiors, I was eager to verify all the changes done with Etihad. The change of style is visible everywhere inside Fiumicino airport and it gives you an idea of the improvement Alitalia is doing. The cabin crew were attentive and professional, food service has not changed that much, at least on regional flights, but it's fine for a 1 hour flight. On both flights we arrived ahead of scheduled time. I have nothing to complain about and I'll fly Alitalia again.

Los Angeles to Rome with Alitalia. As with always, AZ is a mixed bag (based on several flights in past year, including transatlantic (FCO/LAX, ORD, JFK), inter-European and domestic (ex. BLQ, FCO, CTA). One thing to remember is that Alitalia are never on time. It's actually somewhat comical, and usually only 15-30 minutes, but if you're connecting make sure to pad the schedule taking this into account. That said, my partner recently spent 18+ hours waiting on an LAX-FCO, due to a cascading series of issues and lack of slack in their operations. The good of Alitalia - much more service and flair (there are a few poor cabin crew always, but many more good ones, and they are far more polished / professional than BA, AA, DL, etc. Only AF and LH are close in my experience). They seem especially helpful with older travelers and children. Decent food in eco and long-haul eco-premium. Nothing to remember, but better than usual airline stuff. Eco premium is a really good deal - only about 400-500Eur more and well worth it on long flights. Good legroom, entertainment, small/quiet cabin. The bad - their operational staff is a disaster. Literally, they are never on time, and they can't seem to iron this out. Skyteam coordination is nearly absent. You get your boarding pass from one, but still need to reprint on another (had this experience for DL, AF - maybe better with Etihad) - Rome Fiumicino is getting better, but is still a chaotic compared to CDG, AMS, or even FRA.

A mixed bag with Alitalia. Catania to Rome on a refurbished A320. Punctual, drinks (including beer and wine) and sandwich provided free of charge. Younger flight assistants nice and friendly. Older ones grumpy and unfriendly. Rome to Madrid 30 minutes delay. No explanation from crew. Emergency exit with plenty of space. One flight assistant should seriously consider changing his job had a look of constant hatred on his face. The rest of the crew were ok but just about. Same drink service and sandwich as in the previous flight.

✅ Verified Review | I'm a loyal customer of Alitalia, I take almost 30 flights per year. This year I have seen the airline improve a lot. Alghero to Bilbao via Rome. Excellent inflight service with a totally renovated cabin, very comfortable seats. Breakfast and lunch (with red wine) were free and the quality was excellent. I just hope they will improve WiFi onboard.

If you want to just arrive to your destination and do not care about service, Alitalia might be for your. Otherwise, do not use them. Flew from Toronto to Istanbul via Rome. The food was low quality even though part of it was long haul flight. I flew using Etihad, British Airways, KLM, Air Canada and Lufthansa. They are all light years ahead of Alitalia. I had to cancel my children's ticket and it took them weeks to process, while it took BA couple of days. We had to wait for 9 hours in Rome Airport to catch another flight. The airport does not even have AC, although it does have free wifi. In short, do not use Alitalia unless you really have no other choice.

✅ Verified Review | Milan to Valencia via Rome with Alitalia. Service for business customers is attentive and with Sky Priority all procedures are faster. The seat in business class was very comfortable and the seats are configured so that the one in the middle row is free. The onboard staff has been very kind and caring for the whole trip. Breakfast served on board was delicious and plentiful.

✅ Verified Review | Milan to Buenos Aires via Rome with Alitalia. Excellent inflight service with meticulous attention to detail. Products offered together with some of the biggest names in Italy. Very good menu with a wide range of Italian wine. Seats very comfortable with "Poltrona Frau" leather and flatbed position and massage function. The crew, in addition to the slippers, also provided an elegant amenity kit by Salvatore Ferragamo. The only thing that can be improved is the entertainment system with the inclusion of WiFi onboard. I could not try the lounge in G terminal in Rome because it was closed for renovation. However, the Milan Linate lounge is comfortable

I recently flew Alitalia from Amsterdam to Milan Linate and back. Both flights were operated by their refurbished A320. Both flights on time, staff were friendly, snacks and drinks served. All in all, a perfect flight, considering how short a hop (1h 20min) it is. The only downside is Milan Linate airport, where everything is very unorganized, esp. check in. Alitalia should focus on this more.

My friend who lives in Naples booked 2 Alitalia tickets in January this year to fly Naples to Sicily. She booked the light option and booked 2 suitcases with the tickets. When we came to check in at the desk last Tuesday, the clerk informed us that we had to pay 38 euros each for our suitcases each way. We were extremely annoyed and my friend pointed out to the lady behind the desk that we had already paid for the luggage. But unbeknown to us in April they had changed their policies. So unless we paid, we couldn't take our luggage on board. We had to pay, and it was a bad start to our holiday. So when we got settled on holiday, we decided to check our luggage online for the way back, what a joke. It is impossible to access the website to check luggage in. Never again would I book with Alitalia, they are rip off merchants.

Rome to New York JFK with Alitalia. Did not know what to expect. Wanted more leg room for the 8 plus hour flight so went for Premium Economy. Liked the little free case of toiletries. Given wine, a pretty good meal, but before that corn chips and a drink. The second meal was not so great. Had good selection of movies but it was hard to get the screen up and the flight attendant had to help me. They just got new uniforms, very elegant and professional looking. The ground crew was helpful as the kiosk did not work. At the ticket desk the staff put my checked in bag up on the place where it was weighed. Never had that before. She was very friendly. She was proud of the new look of her uniform. Seem to like her job. I liked the screen in front of the seats where it told what altitude we were flying, kilometers and miles we flew and time still to go. My baggage was free. Bathrooms bigger than normal. Lots of space for my handheld bag. A very smooth ride.