Akasa Air

✅ Trip Verified | My luggage was mishandled and they have broken a wheel of my trolley. Upon raising complaint, no staff was ready to hear my complaint and asked me to leave as they cant do anything. My experience to deal with this situation was very bad and I will never recommend or fly via Akasa air.

✅ Trip Verified |   Thought I was the only one with this experience but after reading similar reviews here, it seems like it is their scheme to extract money from the passengers. They close their counters early, disallowing the passengers to check in their bags. Staff at Akasa Pune just state their “terms and conditions” to explain their inability to help in any way. Offered to accommodate us on the next flight but charged a “penalty” which costs almost the same as the flight ticket. Overall money minded staff who do not bother to accommodate the passengers at all and will charge for arriving 10-15mins late

✅ Trip Verified | The flight was at 4 30. We reached check in counter at around 3.40 pm and the lady at counter said you are late by 25 minutes. They can reschedule flight by paying penalty of rs 4k for 2 persons. These people are not at all customer friendly.

Not Verified | My main Luggage was 1.9 kilos more and I had zero hand Luggage and asked in the check in counter politely to give me exemption as am travelling first time with Akasa. I also told her I don’t have any bag and she was laughing sarcastically. I will never book Akasa Air again.

Not Verified | i flew with Akasa Air in December and experienced great service like comfortable and nice legroom seats, crew was friendly and came around the cabin 6 times, wifi was bad, value for money excellent, check-in was slow, no food, no entertainment. Will defiantly fly with them again!

✅ Trip Verified | Akasa Air is a very bad airline which in my experience they can't help their customers. They ignore, they talk rudely, and only care about money. Please don't travel with them. If you are traveling after seeing this feedback you will feel regret. Big zero "0" review from my side.

Not Verified | I recently had the misfortune of flying with Akasa Air, and my experience with their customer service regarding a rescheduled flight was nothing short of a nightmare, I had a morning flight for convenience, only to receive an email notifying me of a rescheduling to a night-time departure. First and foremost, lack of communication from the airline was appalling. I was informed of the change just days before my original departure, leaving me with minimal time to adjust my plans. The airline failed to provide any reasonable explanation for the abrupt change, leaving me frustrated and inconvenienced. The rescheduling flight time itself is highly inconvenient, as i originally chosen a morning departure to suit my schedule. Furthermore the airline exhibited a complete lack of empathy towards passengers affected by the rescheduling. There was no compensation offered, not even token gesture to acknowledge the inconvenience caused. It's evident that customer satisfaction is not a priority for Akasa Air. I strongly advise anyone considering this airline to think twice and explore more reliable and customer oriented options.

✅ Trip Verified | An utter nonsense ground-staff, completely unprofessional. She did not have the courtesy to admit her mistake - initially all of us (passengers) had already formed the line, then she announces that the boarding will be done Zone wise. Also, she made an announcement that the line should be formed where she is standing. We all mentioned to her that we are already in the line here, why don't you continue here. She said, since I had not made the announcement, how can you even form a line. A 2 minutes later, she announces that form a single line and she will allow everyone inside. When I asked her, you were supposed to let us in by Zone wise, to this she mentioned, but I also announced that it will be line wise.

✅ Trip Verified | Very polite & pleasant staff both ground & in flight. Special mention for Mr Bikram from the check in counter. He was extremely courteous & very accomodative. Boarding commenced on time & flight landed half hour before schedule. In spite of turbulence, flight was quite smooth. Kudos to the Captain. Very good experience flying Akasa for the first time. Strongly recommended.

✅ Trip Verified | Efficient and user oriented airline. Check-in counters are very well managed. Staff is well behaved and takes care of requests of passengers. I was personally pleased to travel by this airline. My sincere complements for Mr Satya Prakash who was manning the check-in counter at Delhi airport T-2 terminal at around 0900 hrs on 01 Mar 24.