AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 551 reviews
6/10
3 star Skytrax Rating
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2/10

AirAsia customer review

(Indonesia)

SUB-BKK then BKK-HKT-BKK and last KUL-SUB. The crew was impolite and unfriendly. When onboard from SUB to BKK and KUL to SUB I always found that my seat couldn't recline because the button had broken the seat pitch also unacceptable. When I was in the LCC terminal the ground crew were impolite and not responsive. This airline may be value for money but if you have heavy luggage this airline is not for you. AirAsia really disappointed me.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

AirAsia customer review

(Indonesia)

CGK-SIN. 15 minutes delay but it doesn't really matter. Crews were friendly bought nasi lemak onboard and it was delicious. Too bad the announcement was bad because it seems like the announcer didn't know what to speak. Overall a great experience.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

AirAsia customer review

(Australia)

GOLD COAST-KUL-BKI-KUL-GOLD COAST. Flights took off on time. Our pre-booked meals were hot and delicious. Service was good but seats were very uncomfortable as it had no proper back support. Online booking for KUL-BKI sector had us all in different seats so we had to pay again to sit together. LCCT needs to be torn down and rebuilt. The signboards and facilities are in dire need of improvement. Toilets are wet and slippery. The taxi coupon tickets are a blessing and I have discovered during our shopping trips in KL that the taxi drivers driving the red and white cabs will refuse to use the meters to charge more.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

AirAsia customer review

(Malaysia)

Flew from KUL-BKI on 27 May 2012. Service is awful. No direction whatsoever from the ground staff. Queue system was a disaster as there's no indication of which line to go to. The monitor didn't help at all and I have a couple going to KCH queuing in front of me and a group going to Kuantan behind me. What a mess. The staff at the check-in was busy talking among themselves while my flight is 40 minutes from departure. Went into waiting hall and straight directed to plane. End up waiting 40 minutes on tarmac because 2 gates opened simultaneously and the 2 planes are located on the same aisle. My flight end up with 2 passengers to Johor and it took them 40 minutes to find that out.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

AirAsia customer review

(Australia)

Just flew 9 flights in total with Air Asia X and Air Asia: Gold Coast to Kuala Lumpur - Kuala Lumpur to Vietnam - Vietnam to Kuala Lumpur - Kuala Lumpur to Hong Kong - Hong Kong to Penang - Penang to Langkawi - Langkawi to Penang - Penang to Kuala Lumpur - Kuala Lumpur to Gold Coast. Every flight was great staff were friendly and basically you pay for what you get. If you fly a budget airline and pay minimal cost for your tickets expect this and no more. For me this is my preference. My only criticism is around the minimal options for food and after pre-booking inflight entertainment and paying for it - it not being available. I believe improvements can be made in this area. Otherwise the seats facilities service is great - expect to get what you pay for and you'll be more than happy.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

AirAsia customer review

(United States)

BKK-CNX-BKK and BKK-DPS-BKK booked a year in advance for a bargain price during their annual promotion. 2 out of 4 flights were delayed by about 1 hour. Service onboard was good with friendly crew who were available throughout the flights. Seats were tight but bearable even for the 4.5 hour flight BKK-DPS. Baggage delivery was fast with less than 20 min waiting time on each sector. FD is nothing fancy you won't get pampered but if you can get a cheap fare and don't mind an occasional delay then Air Asia is the way to go.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

AirAsia customer review

(Australia)

We travelled from Sydney to KL to Bandung and a few days later from Bandung to Denpasar. We were very satisfied with all aspects of the trip. We had paid for a meal on the Sydney to KL leg of our journey and the food was of good quality and enjoyable.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

AirAsia customer review

(Australia)

Paid for allocated seats to Phuket at the cost of $150 received confirmation of these seats on boarding they just shrugged their shoulders and said the seats are already occupied. Not good enough spoke to customer service on our return and can not refund this is most unacceptable they have taken $150 from us and we did not receive what we paid for other then this service was good.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

AirAsia customer review

(Malaysia)

KUL-HKT-KUL. Outbound flight was delayed by more than an hour due to late arrival of the plane as well as technical issues. Return flight was more pleasant and arrived about 15 mins early. It would seem that AirAsia is now deliberately splitting up passengers and seating them separately in order to encourage them to pay extra for advance seat selection. I witnessed a passenger frantically trying to re-arrange seating onboard so that his companion could be seated with him. My own companion was also seated across the aisle but we were not too bothered by that. We got excellent value for money because we booked these tickets about a year ahead at one of the sale promotions (Fare was US$ 45 return).
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

AirAsia customer review

(Australia)

SYD-KUL then KUL-SYD. Paid for full premium seats plus meals. Before leaving Sydney I called Air Asia to purchase my inflight entertainment and was advised that due to my seat being a premium seat it came as a package. As expected was not the case when I got on the plane! Disappointing 8 hrs! For the flight back I was advised that there were no entertainment units left to pre-purchase and every plane was only allocated 10! I can see value in economy but not in premium/business class.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no