AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 537 reviews
6/10
3 star Skytrax Rating
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7/10

AirAsia customer review

(Malaysia)

We travel KUL-MEL almost once a month for business. Not happy with the booking system as it tries to sell you everything from Hot Seats to Baggage to Insurance etc. and every time we book we have to be careful to delete all these items as it gives you Hot seats to charge you more. Other airlines leave it to you to add on items you wan to purchase and this is more practical. They should make their booking system more User Friendly! Punctuality is ok and they have improved a lot over the years. Most of the staff are friendly.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

AirAsia customer review

(Australia)

My family and I flew BKK-KUL KUL-SYD. Awful experience staff were rude no attention from flight attendants whatsoever. Seating space limited on both flights. Have been much more satisfied when flying on other low cost carriers.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
5/10

AirAsia customer review

(United States)

Flew JOG-KUL-RGN. Do not spend money on hot seat or pick a seat. Since boarding announcements are in local language first passengers rushed to the gates especially in small airports where there is not a dedicated line for hot seat passengers. When I asked staff at gate if everyone had hot seats they said yes! Pay for hot seats if you want bulk head or emergency exit seats for leg room. At end of purchase the website will give you seat assignments so don't bother paying for pick a seat either. Airplane and attendants are average for low cost carriers.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

AirAsia customer review

(United Kingdom)

CNX-KUL return. As I seldom have checked baggage using the stand alone machines for check-in is a breeze especially as most people don't use them! Flight itself was fine although it was a confusing route march to get to the aircraft. Also having a flight to Chennai at roughly the same time seemed to confuse some passenger. Reasonable cabin crew. I ordered meals in advance and they were onboard although I was listed as a 'no-show' on the manifest. Return to CNX the breakfast pancakes were cold and trying to get the packet of maple syrup open was like a challenge from a game show. Flights were punctual and the return 25 minutes early.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

AirAsia customer review

(Australia)

SYD-KUL-SYD. A day flight so no reclined seats from the passenger in front. The space between seats was surprisingly decent. Food is average. The airport LCCT - what a sham. Cabin crew were ok. Cost me AUD$660 return. Fully recommended keeping an open mind about the size of the seats and the organisation of the poor airport facilities.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

AirAsia customer review

(Germany)

BKK-HKT return and KUL-JOG DPS-KUL and liked their modern fleet punctuality and cabin comfort. What I dislike is their online-booking system that tries to sell various add-ons that may or may not be useful. This also results in the prices not being transparent and I ended up paying more than anticipated.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

AirAsia customer review

(United States)

This is a bad bus service. On my travel BKK-CCU the check-in lines were ridiculous with attendants weighing every piece of baggage. Not sure if the web check-in works as I still had to stand in a long line for over 75 minutes to hand in baggage. The flight itself was fine seats seemed like they were for kids. Attendants seem inexperienced and lack manners.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

AirAsia customer review

(Australia)

Day trip SIN-KUL on relatively new aircraft. Given the short distance AirAsia is definitely worth the value paid. Uses Terminal 1 at SIN but LCCT at KL is not the best.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

AirAsia customer review

(Australia)

Our flight KUL-SGN was forced to return due to a tropical Storm in SGN. That was unavoidable so we accepted that we had no choice. However on return to the LCCT the absence of senior staff and the overall treatment of all passengers was appalling. Passengers were left to fend for themselves and there was a disgraceful lack of communication My wife and I had to make our own way through Immigration to try to find a hotel room. Staff seemed confused and leaderless.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
8/10

AirAsia customer review

(United Kingdom)

Good cheap airline. Seats quite close together but ok for short flight. Staff polite and helpful. It offers very cheap fights within Asia and you can pre-book extra weight luggage at very a reasonable price. Have used this airline on numerous different flights and they have always been reliable. This is the first time I have landed at LCCT in KUL - ladies loos very dirty. Chaotic but not too bad luggage didn't take too long to arrive.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes