AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 509 reviews
6/10
3 star Skytrax Rating
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8/10

AirAsia customer review

(United Kingdom)

Three flights Kolkata (CAL) to BBK and BBK-CNX return. All flights comfortable and with one exception on time. Air Asia's offer is basic but good. The seats are reasonably comfortable and better than many budget airlines. Having flown Air Asia for many years I notice the staff are not as enthusiastic as in the early days nor do they have time to interact with passengers. I wish the company would enforce their 'one carry-on bag' policy. Some passengers on one flight had up to four large bags. What's the point in having the policy if it's not enforced.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

AirAsia customer review

(Malaysia)

KL to Chiang Mai and back. The trip was reasonably good the seats were comfortable for the short flight the meals where also quite good I had a nasi lemak and then spaghetti for the return flight. Overall it was good value for money and I would definitely recommend it.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

AirAsia customer review

(Denmark)

SIN-CNX-SIN. Good value for money. New A320-200 both ways. All flights on time. Aircraft clean spacious. Load only 50%. No IFE. FA inexperienced fairly professional but without personality. Food purchased in advance was very disappointing (both ways) and just in foil with a spoon absolutely nothing else not even salt. Food expensive for nothing. Biggest minus is the hassle with transfers where one has to vacate and re- enter the airport to sort baggage custom and immigrations for onwards travels. The airline tolerates mostly 2 pieces of hand-luggage. Inscribed luggage charged overweight if more than 1-2 kg. When purchase ticket one has to be careful not to be trapped purchasing expensive seating and superfluous insurance.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

AirAsia customer review

(Australia)

Flights from Perth-KL then KL to Bangkok return. 4 flights 1 was fantastic. The rest were very disappointing. Even a 3 star airline should be able to provide clean seating and toilets. We were subject to 'attitude' from staff when we complained about the chewing gum over our table dried vomit over the back of the seats in front of us and the accompanying smell. We were eventually moved. A toilet door broke because it wouldn't shut people sitting adjacent had to put up with the chemical smell. Our pre-ordered meals weren't served to us.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

AirAsia customer review

(New Zealand)

We flew Christchurch to KL return and KL to Kota Bharu return. We found them very good. All flights were on time. The service was good. The food and beverages were reasonably priced and tasty. I would recommend due to the good value.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

AirAsia customer review

(Malaysia)

Fully satisfied in the past however my last two trips were awful. Since Air Asia introduced web check-in the problem has started. My flight was to Chennai I did web check-in and arrived 2.5 hours early for baggage drop off. However the baggage drop off area was total chaos! People were cutting in between the lines without any respect for the queue. I waited in line for almost 2 hours without moving. 40 mins before departure two new counters opened for Chennai only and I managed to get my luggage dropped off 20 mins before departure. Ran for immigration but my expatriate gold card helped me pass through quickly and I boarded the flight 5 mins before departure. This has now happened to me a few times in the past when there was separate check-in counters there were no issue.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
6/10

AirAsia customer review

(Thailand)

The night before I flew from CNX I spent a good half an hour checking-in via the web for my flight. On arrival at CNX they had 3 flights departing at approximately the same time and only 3 check-in desks open. There was no Baggage Drop-Off counter for passengers who took the time to check-in online - even their self-check- in facility was out of order! I queued for 40 minutes. Not providing the facility at CNX whilst promoting its use is unreasonable and irrational. Besides this aspect of their service this flight and the previous five with Air Asia have been similarly delayed. Don't be taken in with the price sometimes it is cheaper to fly TG. All the planes I have flown are exceptionally clean and look and feel new however I regret that Air Asia is loosing its credibility and its novelty is wearing mighty thin.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

AirAsia customer review

(France)

KUL (LCCT)-LGK (Langkawi) return. AirAsia's Terminal is basic but efficient as are the staff. Both flights were smooth in A320s that looked brand new. For both flights we had seats in row 2 where space seemed bigger than other rows behind but ok for a 50 minute flight. Staff were friendly and the captain's announcements were clear and professional. I can only recommend them.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

AirAsia customer review

(Singapore)

SIN-KUL-VTE return all flights on A320. The flights were okay but not clean though. There was gum in my seat pocket. Crew members were pleasant on all flights except one on the VTE-KUL route.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

AirAsia customer review

(Spain)

KBV-BKK on A320. Flight on time bags a bit delayed its always the case in Bangkok. All in all quite a pleasant flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes