AirAsia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 537 reviews
6/10
3 star Skytrax Rating
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3/10

AirAsia customer review

(Germany)

BKK-KUL KUL-HKT BKK-HKT. Had booked for my girlfriend and myself to fly from BKK-HKT but had to change plans and flew BKK-KUL and KUL-HKT later on. Fast check-in at Suvarnabhumi at self-check-in terminals but extremely slow baggage drop-off! Flights were acceptable considering the reasonably low prices. No attention from flight attendants whatsoever. Seating space limited on both flights. Have been much more satisfied when flying on other low cost carriers.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

AirAsia customer review

(Australia)

KUL-Yogyakarta. Easy access to LCCT airport by Skybus and other cheaper options from KL Sentral station. No hassles checking in - perhaps it was a quiet morning. Onboard clean newish Airbus with helpful young cabin crew. Food and drinks sold were very good and well priced especially the Nasi Chicken Biryani.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

AirAsia customer review

(Australia)

TSN-KUL. Left and arrived over 30 minutes early. Inflight meal was lovely. KUL-OOL - left early but held up on tarmac. No inflight service used. Seating configuration 3-3-3. Believe seats were narrower aisles definitely narrower and unsure if leg room was less. Check-in was prompt and courteous with no wait for luggage. Found cabins a little cool so need a coat or blanket on long haul. LCCC has everything required but don't expect a top international terminal and credit cards were not taken.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

AirAsia customer review

(United Kingdom)

KUL-MEL-KUL and KUL-LGW. The cabin is clean and modern the staff friendly attentive and do an excellent job. Food was ok - reasonably priced and sufficient. The toilets were reasonably clean even on long flight to London from KUL. All flights on time. Generally very happy with the service shame they've stopped flying to the UK! If flying long haul make sure you take some entertainment.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

AirAsia customer review

(Australia)

LGK-SIN. No frills as expected aircraft was clean service efficient flight delayed 30 minutes but made up some time in its turnaround at LGK. A320 seats were rather cramped with minimal legroom for an average sized "westerner". Some English cabin announcements were very difficult to understand.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
4/10

AirAsia customer review

(Thailand)

Have been flying Air Asia for 5 years and now only when I have to. A discount airline but prices keep going up. Seats are narrow and all the advertising inside the cabin reminds me of a bus not an airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

AirAsia customer review

(United Kingdom)

KUL-CNX. After an excellent flight on Air Asia X from LGW I carried on to Chaing Mai with Air Asia. Standard AA experience especially when compared to the likes of Ryanair in Europe. I had an email several weeks before departure saying that my meal choice was being discontinued and quoted the substitute meal which was quite tast). My only criticism is the website and how one has to be careful not to book something you don't want as I have just done. On the next outbound leg I changed the baggage allowance to no bags but missed it on the return so I have an allowance but no bags!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

AirAsia customer review

(Australia)

I flew from Phuket to Perth and need not have worried. Flights were on time the aircraft excellent great cabin staff and the food I ordered was quite acceptable for the price. The seating was fine and no different to a full fare airline. Would rate it as one of the most comfortable flights I have taken.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

AirAsia customer review

(Mexico)

Singapore to Bangkok. The rows of seats were very close together and seemed narrower than other airlines. Nothing was free or included in the fare not even water. They not only weighed my checked bag but weighed my carry-on. The flight itself was very smooth. I would definitely fly Air Asia again although admittedly it wouldn't be my first choice.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

AirAsia customer review

(Denmark)

SIN-BKI-SIN Great value for money flying Air Asia from Singapore to Kota Kinabalu and return. On time both ways. Clean cabins good leather seats efficient young fresh attitude staff friendly and helpful. Felt good on the planes. Like colors interior/exterior of planes.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes