AirAsia X

KUL(LCC)-ICN A330. As you would expect with Air Asia cheap and cheerful with no frills. Surprisingly the leg room on this flight (overnight) was quite good and I was able to sleep quite well.

We were delayed in Denpasar and couldn't get out connecting flight to Australia - Air Asia knew this but instead of organising it early they kept us waiting at the airport for 5 hours whilst they organised a bus and hotel. McDonalds and a bottle of water was offered as dinner - bad luck if you are vegetarian or do not eat fast food! The hotel was grotty and all 24 of the stranded Air Asia customers left and paid for a hotel for the next night! Will not take Air Asia again.

The worst flight experience I have encountered despite the fact that the staff and the planes were pristine. My family (of 5) traveled from Bangkok to Christchurch NZ. We changed flights at the KL LCCT. Only 1 x-ray machine so it took over 30 minutes queuing to get into the LCCT. The whole place was grubby. It is essentially a cargo warehouse and passengers were treated like cargo. We had pre-ordered meals hot seats blankets DVD players on each of the 4 legs of the trip. When my niece could not eat the food she asked for hot water to add to Thai cup- noodles she had bought along just in case. They refused to give her hot water because they had their own Chinese style noodles even though she was prepared to pay for the water. I asked for the pre-ordered DVD player (there were none in the seats) and was told "I don't know if we have any" and had to ask for it a third time before I got it. The return legs were equally appalling in terms of safety and the LCCT was just as bad in the daytime 17 days later on our return. We didn't actually get hot seats until the last leg KL to Bangkok and then a Thai stewardess asked my daughter how old she was - 15 years 11 months and said we would have to move as these were exit seats and we had to be at least 16 . I've outlined some highlights here but there were too many other niggling matters that made the flights really horrible. In case you wondered we otherwise had a fantastic holiday in New Zealand.

Flight AK 1967 6th September 2013 seat 21D Krabi to Kuala Lumpur. Most unpleasant and unhappy flight attendants I have flown with. Seat extremely cramped. Movement between arrival/departure lounges and plane very poorly organised. My wife and I in separate rows despite checking in together! I would be extremely reluctant to fly Air Asia again.

I must have flown Air Asia at least 20 times over the past five years India Vietnam Thailand Philippines Cambodia Australia. Never had a problem. The overnight flight from Oz to KL is a bit of a pain especially if you're tall but otherwise faultless each time. The main bad point is their LCC Terminal in KL and the wait for connecting flights. It's got to be the most drab airport this side of the Soviet Union! The sole bar there is horrendously expensive and threatens to gobble up the cost savings you made by flying air Asia in the first place. Take a very good long book to read.

KUL to SYD in Premium. Booked economy and paid for an upgrade on Optiontown. All up cost a little over $A300 for a business class seat on an 8 hour flight. Wow - what else can I say? I am a 25 year member of an established carriers lounge and frequent flyer programme and after this I really wonder why? The seat is the equivalent of most flat bed international business class seats the plane clean and new and the staff amazing! Yes you pay for food and drink after one meal plus water but even this is reasonably priced. This flight was a real eye opener for me and Air Asia X will get repeat business after this.

My husband and I were so impressed with all staff on Air Asia X and Air Asia which we not only flew all the way from Gold Coast to Kuala Lumpur to Chiang Mai then onto Bangkok where we had a 12hr lay over Calcutta and then to Kuala Lumpur and home again but have flown on several other occasions. Staff were professional friendly and efficient. I would also have to say meals were great so much nicer than other airlines offering.

If Air Asia was the only flight I could afford then I can't afford to fly. LCC airport was dirty overcrowded and in need of general maintenance. When leaving Perth check in experience was good and we left on time. Checking in to come home (2 flights) were late and we were seated 20 rows apart for the 2nd and longest leg of the journey - as were 3 other Australian couples on the same flight. A330 has small seats with no leg room for anyone taller than 5'3".

Flew MEL-KL-Penang-Phuket-MEL. Not one single problem. One flight was 30 mins delayed but arrived on time. Flew night flights MEL-KUL return with 2 young kids. Kids slept 7 of the 8 hrs. A bit tight for me but I'm 6ft 2 and 106kg its tight on full service flights. Had dinner before leaving slept 3 of 8 hrs smooth flight. Read a book and listen to music. I relaxed all the easy no lawns to now no dishes to do. I'd fly Air Asia again.

Flew PEK-KUL. Flight left Beijing with just a minor delay due to a late arrival. The cabin crew were very friendly and before take off confirmed our meal request and informed us that we would be woken 1 hour before arrival for breakfast. The lie flat beds were ideal for the overnight flight especially as the economy section appeared to be 100% full. The pillow and blanket provided were especially soft which helped get a full 6 hour sleep. For the extra cost I would fully recommend AirAsia X Premium.