AirAsia X

MEL to KUL then onto Cebu and back to MEL then KUL to Cebu. A disaster at check in as the computer failed. Arrived at airport at 4.30am still standing in the same spot 2 hours later. Sent to the wrong boarding gate finally got on the plane and flight attendants very blasé about the delay. MEL to KUL and back with very boring food. Check in at MEL airport took forever arrived at 10.30 pm for the flight didn't get through check in until midnight. After this experience never again.

My family and I (a group of 6) took a flight to Jeddah from Kuala Lumpur and Vice versa. It was a very good experience especially for me who had always been very sceptical on Air Asia. We were greeted politely by the ground crews air steward/stewardess. Their monthly reminder on our bookings helped a lot. Fantastic fares very good service and timely.

I flew from Sydney to Kuala Lumpur and then on to Penang and return. This was my first experience of flying with a low cost airline and it was better than I expected. I did purchase the Optiontown option for an upgrade to Premium Flatbed on both sectors SYD-KUL-SYD. I was lucky enough to get an upgrade to Premium Flatbed on the Sydney to Kuala Lumpur leg but missed out on the return. Food was fine and as ordered but I did find the entertainment tablet a bit of a waste but we learn. My criticism of the airline had to be with the ground staff and handling of passengers. The check-in at Penang could only be described as chaotic. I arrived early and decided to check in at one of the six open check-in counters. I was approached by a ground staff and asked when my flight was and was told I was too early and to come back in 1/2 hour. I did that and then stood in the queue for 1 hour and 10 minutes to check in. Every so often they would put up flight details for a specific counter but people would not move to lose their place in the queue. At the LCCT in Kuala Lumpur which would have to be one of the worst passenger terminals I have ever been in I was trying to find out about buying an upgrade to Premium Flatbed. I approached a AirAsiaX ground staff member she had no idea. She asked another staff member and I was told to stand in the queue for Sales. I did this and after nearly 25 minutes I was directed to the Premium Check in Counter. They were helpful but told me that no seats were available - the last seats had been sold about 1 minute before. I just could not believe that the ground staff did not know where to send me.

KUL-PUS-KUL. Both flights on time despite weather being not so good. Given mineral water when you board. Food very good - nasi lemak (KUL-PUS) and Thai curry (PUS-KUL). Attentive cabin crews for both sector. Seats are very good and can be reclined. I suggest premium class for long haul flights.

I have been on 8 AirAsia/AirAsiaX flights this year and will be flying with them again in January 2014. I'm 180cm and 73kgs and have no problem with the seat size and leg room. I like their no frills no nonsense attitude. The LLCT terminal in KL is a bit chaotic in a very Asian way but for me it adds to the realisation that I'm not in a pampered western pretentious terminal and my holiday is definitely under way.

An excellent flight from Sydney to KL return. On both legs I booked a seat in the economy quiet section and got three seats to myself perfect for lying out for a nap. Food and service was good as was booking in at both airports. I have certainly been recommending Air Asia X to colleagues and friends. Excellent for the price - and a direct flight too!

KUL-TPE-KUL 9M-XXF and back with 9M-XXJ. All went smoothly excellent service with low prices.

We had flights from Bangkok to HCMC and from HCMC to the Gold Coast via KL. All flights left and arrived on time which was excellent. We paid for hot seats for extra legroom on the trip to the Gold Coast but being tall was still cramped for room in the first row behind premium. Will be flying again with Air Asia in February.

Travelling with small children is always stressful no matter how prepared you are but I have to say that the staff on all our flights were excellent. Very accommodating helpful and great with the kids. The staff were always at hand and went beyond their duty providing 'peep-bo' entertainment for my two. We travelled from Sydney to Kula Lumpur which is a long way with little ones. My advice would be to take your own snacks for the kids and make sure you book your in-flight extras like hot food and the tablet as the older planes do not have built-in screens. Highly recommend with small children.

I have flown Air Asia and its partner Air Asia X several times. Regarding Air Asia X according to my two experiences so far I highly recommend this airline. Efficient easy energic and young. In our last experience flying Kuala-Gold Coast it was easy check-in process friendly staff no-extreme restrictions about carry-on luggage (in fact we travel a bit more than with the allowed 7kg!) and fast boarding process walking through to the airport. Charming and welcoming crew and easy quite wide selection of food menu onboard. If you are looking for the ultimate first class experience Air Asia X is not probably your airline. If you want to fly efficiently cheap and easy Air Asia X offers affordable flights.