AirAsia X

My wife and I flew from KL to Melbourne in the Premium Flat bed cabin. There are only 12 seats in this cabin with 2 rows in a 2x2x2 configuration per row. The seats are spacious and comfortable. Plenty of overhead locker space for cabin bags. All 12 seats were occupied. There is one toilet for use by the 12 occupants in the cabin. Before take-off we were given a free bottle of water which was a nice gesture considering the heat in KL from the walk from the terminal to the plane. We were asked when we would like to have our included meals served and the meals arrived at the specified time. The priority baggage system worked well and our suitcases were among the first few to be delivered at the baggage carousel in Melbourne. Included baggage allowance is 25 kg. In future we will fly with Air Asia again in the Premium cabin.

Haneda-KL in 2013 March. This route is a ideal gateway to have a business trip to East Asian countries such as Indonesia Philippines Thailand. This time my destination was Yangon. In this case transit time was not good. I had to spend one night at the airport. Hopefully they will set adequate transit times - would be more useful for busy business use in the future.

Travelled SIN - KL - OOL and back on Air Asia X. Superb service. Upon checking in at SIN we had forgotten to arrange for luggage services but fortunately with some assistance by the ground staff we got it sorted out in good time. Food on board was great. Had 2 green curry rice on my long flight. Great tasting value for money! Flight attendants were fantastic on board. I liked the fact that each badge showed the country where the FA is from. fantastic idea. Seats were great with the adjustable head rest which can go up or down depending on your height. Transit at KL was smooth and effortless. Fantastic trip overall. Highly recommended.

KUL to PER. Staff as we were leaving to go up the steps to board the aircraft were all checking their phones staff just seem to be getting slacker and slacker. The flight was a shambles service was so slow getting the meals out that we were too tired and just wanted to sleep. Cabin was boiling hot just absolutely stifling. Everything about Air Asia is going downhill I have been flying with them for years with 10+ flights a year and it is getting worse. Now that Malaysia Airlines are dropping their prices I am switching to them.

Melbourne to KL on the overnighter. Left and arrived on time. Big problem these days with Air Asia X after many years of complaints is that the cabin was far too cold now it's far too hot. As the full plane was loading one could feel how stifling and hot it was. This didn't improve during the flight in fact many blankets pre-purchased were not even taken out of the plastic bag. Other issue were the flight attendants. Sure its the overnighter but we rarely saw them in Economy. Arrived in KL feeling cooked from an oven. The seats are just ok but would have been more comfortable if passengers were not sweating into the seats.

Flew from HatYai Thailand to Bangkok. Was a bit sceptical regarding the flight as I am used to European low cost airlines but I have to say that this was excellent. Everything was smooth even landed 10 minutes early. Cabin crew were professional and the flight was smooth and felt safe.

Took the flight from KL-Sydney for the third time. I must start by saying that each trip was better than the previous one. The flight attendants on Air Asia X was outstanding. Very composed friendly and helpful. I always choose the last row of seats as it closer to the under-utilized washroom and you get your meals first! Plus its closer to where the air crew usually take a break hence am able to speak to them casually. The vegetarian lasagne was outstanding as usual always get it as its actually tasty. Flight was on time and umbrellas provided at the LCCT as it was raining was very helpful as well. Overall I will continue to fly Air Asia X.

KL to Gold Coast. 17/5/2013 evening flight. Often travelled economy class with AAX in past years. Thanks to promo offer we now experienced the extra comfort with exclusive premium class. We had a good few hours of sleep. That makes a obvious difference.

I travelled on a flight to Incheon in early May 2013 and the service from the ground level to the in flight service was efficient. The flight was on time on both routes to and fro and the waiting time for check-in luggage was relatively quick. The upgrade to the empty seat option was also good and surprisingly a comfortable option that allowed me to sleep on the flight without experiencing any body aches. Would recommend it to passengers travelling on long distance flights.

My Air Asia flight was a very pleasant surprise. The flight crew were happy and professional the food was good and the flat bed with cosy blanket and pillow was exactly what I needed for a great sleep. We left on time and landed well ahead of schedule - you can't ask for more than that.