Air Transat

My husband and I flew Air Transat last week from Montreal to Paris and I must say everything was perfect. Service was excellent the crew really did everything they could to please us. The entertainment system is brand new and has lots of movies TV shows games and music albums. The aircraft seemed to be brand new and was really nice. The food was good I mean airplane food is airplane food but it was really good compared to what I had on other airlines. Do not worry about the negative comments I'm a frequent flyer on lots of different airlines and I will be flying Air Transat more often because I have absolutely nothing negative to say.

Travelled with Air Transat Gatwick - Halifax and return on the 11th June and 25th June. On the outward flight we had a slight delay from Gatwick (nothing new) but made up time and arrived early after a very pleasant flight. On the return to Gatwick we took a few minutes early and arrived half an hour before our due landing time. I do not know if the cabin crew at Air Transat have been on a customer care course since I last traveled with Air Transat two years ago but there standard of care was first class on both flights. The only downside was the food but then airline food is a joke unless you pay top dollar for your flight. One new item on the return flight was the availability of Internet connection. Alas I could not get Google Chrome to download the app onto my Android tablet. It was my fault not being an IT person not Air Transats. All in all well done Air Transat.

We flew to Vancouver from Manchester in May with Air Transat. They were on time both ways the aircraft was clean and very bright the staff were great nothing was too much trouble. As airline food goes theirs was very good the movies were up to date all in all a great flight. We have used Transat a few times they really seem to have their act together well done.

Took more than 1.15 hrs for luggage to be delivered to carousel #9 at YYZ. After flight 333 from Dublin on Saturday June 21. No supervisor on duty. CARD on that level had just come on duty. Previous one left her post early. This one said there were too many planes and not enough staff. Would not let me speak to person on other end of her phone. Many passengers very upset. Very bad service with no supervisor. There is no excuse for this.

Flew from London Gatwick to Vancouver and returned Calgary to Gatwick. We could not find fault at all with any part of the whole experience. Aircraft looked new Airbus 330's great inflight entertainment comfortable leather seats and plenty of leg room (I'm 6ft 1in). The airline staff are friendly and the meals were as good as any that you get in economy and better than most. We had some quite severe turbulence on the way back which the pilot warned us about and took time to explain it was all routine and no more than bumps in the road nice touch. I will use Air Transat as my first choice airline if they cover any of the routes I need to fly.

My wife and I went from YVR to GLA on 6 May 2014. We purchased options plus and I must say it was fantastic I would purchase it again. However on the return flight it was non existent everything great until we boarded the aircraft the service all stopped when I asked for a scotch - I was told it was $6.50. I said I had options plus and I was told not to cause a disturbance. I repeated myself again and was told the same. We were treated the same as the other passengers.

I travelled with Air Transat from GLA-YYZ in May. Fantastic service and preferred the direct flight rather than connecting flights. Inflight entertainment was good and had two feature films to watch onboard. Friendly staff at check-in and onboard. I had the option plus and would book that again as I didn't have to spend any money onboard. Ill definitely fly Air Transat again. Highly recommended.

MAN-YYZ-MAN. Outbound flight to Toronto just under 7 hours on an A-310. Narrow seats and inflight entertainment old fashioned screens down the middle of the aircraft. Crew friendly and efficient. Food good. Nothing from the flight deck whilst airborne. Returning on an A-330 in 6 hours 40 minutes inflight entertainment excellent in terms of films and TV. Yet again crew friendly and efficient. Food not as good but it's through the night so not as bothered. Again no flight deck announcements whilst in the air. Seats narrow but we had three seats to the two of us so effect minimised. Person in front reclined making viewing of seat back TV difficult. It's about time all airlines did away with reclining seats. Soft drinks free alcohol has to be bought but it's quite reasonable price wise.

Flew Air Transat first time 5 June from Calgary to London Gatwick as only airline with direct flight. Check in was delayed 25 minutes as they seemed incapable of checking in more than one flight at a time and they were 2 passengers missing for the earlier Paris flight. This resulted in a huge queue at check in. Luckily we were there early and joined the queue as soon as the flight number showed on the board. Others weren't as lucky. As it was a night flight of 8.5 hrs was expecting pillows and blanket on seats. Nothing. I found I didn't need them anyway as any chance of catching a few zzzz was impossible as they didn't turn down the cabin lighting until after 5 hours into the flight and then only for an hour. They only used one drinks and food trolley per aisle so it took forever to first get a drink and then be served a pretty awful meal as we were near the back of the aircraft. My friend sitting behind me was left with a choice of pasta or pasta. When she said she didn't like pasta they offered her macaroni cheese as an alternative! At the point where they could have turned the lighting down they didn't and then announced the duty free trolley was on its way. Breakfast was a sad affair of partially frozen fruit salad and orange juice. Only good thing was we arrived at Gatwick 20 minutes early. Overall a very poor experience and one I hope never to repeat.

My husband and I purchased the Options Plus for a trip from Vancouver to Cancun. The outbound trip was uneventful and we had an excellent vacation. It was only when we returned home that it all fell apart. Our seat selection (part of the options plus package) was not available and no explanation provided. Our meal service although the Options Plus assured us a priority selection did not occur. We actually did not get any meals until we corralled 5 of the flight attendants none of whom believed us that we had not received a meal. It was only when the original flight attendant confirmed that we had not had a meal did they believe us although I am not certain as to why Air Transat employees thought I would attempt to obtain two meals. I was advised that the "other side screwed up". I am not certain as to why I needed to have that piece of information however my "choice of meal" was now the children's chicken nuggets as that was all that was left. When we arrived our luggage although clearly marked priority was the last to arrive on the carousel. Not an indication of priority handling. When I complained to Air Transat - their response was simple - the Options Plus is only worth $19.50 per person each way. That is a little strange given that I paid $238.00 for the "privilege" of not receiving the service which apparently is only worth $19.50. So - no seat selection no priority luggage handling no meal. If I hadn't paid for Options Plus I would have received a better level of service - I would say live and learn but I don't believe that I will be using Air Transat again.