Air Transat

Flew from London Gatwick to Calgary and have just returned Calgary to Glasgow. Flew with them many years ago and hated it but they really impressed me this time. Comfortable seats nice service very smooth and comfortable flight delighted overall.

My husband and I booked a flight with Transat in June for Barcelona from Montreal in their Club Class. The night before departure we were bumped down to economy class. I had reserved months in advance and only for Club. Because of our distress Air Transat booked us on Option Plus class and gave us 4 seats across for added comfort. They also refunded us half of each ticket plus gift certificates for future travel. The new refurbished flights were wonderful both in Options Plus and in Club with roomy seats luxuriously long seatbelts and pampering from the flight attendants. Champagne great food wine and steady stream of special snacks and the movies were all up to date. We arrived early. Our experience with Transat was fabulous.

Travelled to Vancouver on July 5th. I was very impressed with the service. We received very helpful guidance from the minute we stepped inside Manchester airport. Immediately a greeter showed us which queue to go in and gave us simple steps to follow. The staff at every level were very good and helpful. I haven't done transatlantic for 20 years but I found the experience very easy and efficient. I couldn't recommend Transat any more!

I debated whether to book Air Canada or Air Transat to fly from LGW-YVR. Air Canada has made it tougher to get miles and upgrades and introduced a high-density aircraft on the London-Vancouver route. I decided to change it and take Air Transat from Gatwick to Calgary (was half the price of the Vancouver flight) and picked up a local connection from Calgary to Vancouver. Air Transat vs Air Canada. Although there was more leg room and a new plane I would not fly Air Transat again! 1) The toilets did not flush properly and there was a back log of used toilet paper stuck in the toilet. No one bothered to clean them. 2) The movies were out of date. Dated back to 1990's. They did not play any new releases. Basically there was nothing to watch. 3) You had to pay for blankets and pillows snacks and alcoholic beverages. 4) The fire exit seats were by the toilets and the poor passengers were freezing. The pax sitting in the middle aisle of the fire exist seat only had one screen to watch a movie. The seat of three had only one screen in the middle. 5) The food on the plane was not better than AC. 6) The duty free was rubbish. 7) All stewardess were sitting in a row of seats at the back. Sitting and chatting and when I asked them for a duty free product they couldn't even stand up and help. They said that the duty free would come through the aircraft just before landing.

Toronto-Montego Bay in Club Class. Checked in online only carry on bags arrived at airport only to be told to check in again so they know we are here-very silly. Boarding process very disorganized but still managed an early departure. On board seats 2H 2K welcome drink and headsets. Decent meal that we had pre-selected. Excellent service lots of drink refills without being asked. Return flight July 27 was the exact opposite. Honeymooners were upgraded to Club Class at the last minute causing confusion. Had to ask for headsets only 1 FA serving not the 2 as advertised. Again decent meal had to ask for drinks and refills none offered. Well worth the extra cost for the first flight not so much for the return.

Flew MAN to YVR in May 14 had flown same route in May 13 and June 11 all times in Club. Have to say for the price it was great. This year we were in row 1 for both legs and these are great seats but they need footrests or footstools. It was a brand new cabin new mood lighting but the service was cheerful and the drinks and snacks constant. Only problem was with trying to pre-book meals on both legs and finally gave up only to be offered what was left on the actual flight but it was good enough. The prices are creeping up. Have flown Club with them in old config and it was fine now with only 12 seats it has pushed up the price quite a bit. Still worth the money for early boarding disembarkation drinks and snacks and peace and quiet in a really small cabin. A real negative though is now in July 14 you can book flights for next year but no seat maps are open. Wonder what is going on there. I am not paying over£1k for a seat I can't choose.

Had Air Transat flight to Toronto on 11th June and returned Halifax to Gatwick on 9th July 2014. Both flights were great and leg room was more than expected. Food was not bad for Airline food. We loved Halifax Airport but were not impressed with the bag drop at Air Transit. The staff weighed the luggage then we had to take a card over the bag drop scan it and the bags should then go through which they didn't! Then had to do it all again. Appeared to work second time round but we had checked in 2 bags but only 1 bag arrived at Gatwick! Still waiting to hear 24 hours later!

Had an enjoyable and comfortable flight from Toronto to Rome Fiumicino. Flight was on time and arrived in Rome 40 minutes early. Aircraft was clean staff were courteous and food was as good as airline food gets. Inflight (inseat) entertainment was better than most I have seen. Several updates from flight deck including pilot pointing out crossing the alps (stupendous views from the air). The only complaint I have was that the lights were not turned off during flight despite it being an overnight flight.

From booking with 'Canadian affair' to collecting our luggage on the return flight we were really pleased with Air Transat. Our YYC-LGW return itinerary went almost entirely without flaw. The ticket price for our itinerary saved my spouse and I an excess of $1000 over booking with KLM or Air Canada. We booked our seats in advance (21A & 21B on both flights at $20/seat/flight) and then utilized Transat's new online check-in. The online service was simple and easy to use with a dedicated bag drop and next to no line-up as a result. Our flights were both on refurbished A330-200 Twin engine Wide-body jets. The 9 across configuration Air Transat uses (over the typical 8 on most A330s) was noticeably tight but not impossible or overly uncomfortable and on the outbound flight we lucked out having the block of 3 to ourselves. Mood lighting on both flights was neat to watch and I actually agree that it made a difference in the overall perception of time and minimization of Jet Lag. The two airplanes had differing overhead bin designs the outbound being Airbus's new style curvy bins and the return being their older style. Although this doesn't seem like something the average person would care about the difference determined whether or not the seat had an overhead personal air vent. Only the older style bin aircraft was supplied with this feature - one I hate seeing airlines remove. It made the return flight all the more comfortable to have a little blast of cool air. Legroom on both aircraft was the same and is slightly above the norm I'd say somewhere around 33" pitch. Transat's new inflight entertainment on the A330's is a great system with plenty of newer mainstream movies TV shows and music to choose from. Even the food onboard was good. On the return the food was more of "microwave dinner" calibre - each of us ordering 'orange chicken' but perfectly edible and of good enough taste. They are small though so consider packing a snack or taking advantage of their onboard purchase menu. Upon arrival of both of our "on time" flights our bags were delivered in good time even though we did not pay extra for Option Plus or priority baggage services offered. Overall we were incredibly pleased with the Transat Experience after reading some less than satisfactory reviews - and would absolutely fly with this airline (and to this surprisingly easy to access and navigate airport) again.

My husband and I flew Air Transat last week from Montreal to Paris and I must say everything was perfect. Service was excellent the crew really did everything they could to please us. The entertainment system is brand new and has lots of movies TV shows games and music albums. The aircraft seemed to be brand new and was really nice. The food was good I mean airplane food is airplane food but it was really good compared to what I had on other airlines. Do not worry about the negative comments I'm a frequent flyer on lots of different airlines and I will be flying Air Transat more often because I have absolutely nothing negative to say.