Air Transat

Regina to Punta Cana. This is twice that I have flown with Air Transat and all I can say is never ever again. I will duck up the extra couple hundred to fly Sunwing or Westjet. Seriously over 6 hours to get to our destination and over 8hrs back and we were offered something to drink twice. Keep in mind it's a half a glass and not even a bag of peanuts. The plane was an hour late going there and 4 hours coming back. The staff were rude therefore was uncomfortable asking for anything and when the person in front of me leaned back the tray was literally on my lap and I'm only 5 feet.

Vancouver to Gatwick and the aircraft is cramped. When the seat in front reclines you are jammed into the seat with very little room to move. The food beggers belief, portions are fit for a 5 year old and the salad was frozen! They only serve 1 meal and a slice of banana bread during the 9.5 hour flight. The price paid was extortionate for what we got. The entertainment could really do with an upgrade. In the middle of January they were still playing Christmas movies. Choice is very limited and in music there really is no choice. Very disappointed and won't waste my money on them again.

Last year's trip was okay. Air Transat failed us by bumping us out of Club Class at the last second. This year's trip rom Edmonton to Cancun that was to take place 6 weeks from now has been a nightmare. We booked 6 months in advanced and four months later were told that they had booked us into the middle of a major construction zone. Then 24 hours after paying off the balance of out trip they inform us that they were cancelling our direct flights and sending us through Calgary. Then they let us know that we were being bumped out of Club Class seats again after they were paid for. Strike, one, two and three. Never again will I give them a chance to screw up our vacation.

We left on January 4th from Ottawa to Puerto Plata with Air Transat. Onboard computer problem. Delayed 1.5 hours leaving, onboard plane. Shortly after departure, pilot announces have to return to Ottawa. Turned around then turned around again. Pilot announces problem resolved. Continuing on trip. Return trip January 11th the flight delayed 3 hours. Mechanic flown in to repair problem with plane. Froze in airport prior to departure. Provided a $15.00 voucher at greasy spoon fast food joint. Could not contact family. Too many trying to access Internet. Not a way to start or end a holiday. Get new planes!

Vancouver to Cancun with Air Transat, Seats 14 option Plus. Seats are so narrow that the pressure on the hips for six hours was not pleasant at all. Cabin service on both flights terrible. Attendants passing down the isle were hitting the shoulders of most passengers. Given a choice now we would never fly with Air Transat again.

We booked in at 16.45 and were told the flight was on time. At 20.00 hours we were told there were delays of an hour. At 21.30 we were told that a technical issue was being worked on the plane. At 22.30 we were told that the pilot was coming to talk to us. He explained there was a safety issue which was being worked on which was ongoing all day! At 23.30 we were told that work was still ongoing but the flight crew left the plane a walked through the departure lounge. At midnight we were told the flight was cancelled and plane would be replaced for noon the next day. We were given a hotel room for the night but with no luggage which we finally got to bed at 02.00 hours. The next day we ultimately left Toronto airport at 13.30 and arrived At Gatwick the next day at 01.30am UK time - 19 hours late. No trains etc available at that time of night. Arranged a taxi to pick us up at addition cost with no reimbursement to date from Air Transat. Throughout the flight there was no film entertainment on the screens. This is not the first time we have had problems with Air Transat. We had problems with reserved seats and no food for the flight.

Curacao to Toronto. Flight TS 619 was scheduled to leave at 3:55 pm on December 27, 2015. The entire planeload arrived at the Curacao airport at approximately 12:30 pm. There was no signage or TV monitors indicating where the check-in desks for Air Transat were. We all waited in the airport looking around and asking numerous people where the Air Transat check-in counters were. No one knew. Even an airport official with a yellow shirt which read "ASK ME FOR HELP", knew nothing about Air Transat's ground crew at the airport. Finally, at about 1:30, four Air Transat staff casually walked into the airport and set up their counters where 12 passengers were standing, away form the 200+ that were waiting since 12:30. There was a mad stampede to get to those four check-in counters. Then it appeared that they were having problems with the computer and told us that indeed there was a computer problem and they were awaiting assistance. It took another 25 minutes before the first boarding pass was handed out to a loud round of applause. This all became extremely exasperating especially for those adults with kids. There was even one elderly lady in a wheel chair. When we finally boarded those who paid for pre-selected seats realized that their seats were occupied. More confusion and confrontations occurred on board as some exasperated passengers refused to give up their seats to those who had prepaid for them. The pilot apologized at least three times for the many inconveniences.

My husband and I went to Peurto Plata with Air Transat leaving Toronto on November 23rd and returned on December 7th. There was a huge difference when we flew back on TA797. I had fallen at the resort and broken my leg and had to have surgery there. Coming home was a big concern, but the staff at the airport were amazing. I did have to see the doctor at the airport and then I was taken through the process of checking in. They had managed to get me three seats that were empty and I took up the three of them with my cast etc. Cabin staff was absolutely amazing, because getting me down the aisle was no easy feat, and of course I felt guilty about holding everything up. I was in a great deal of pain and I just wanted to get home to Canada. I felt very ill when we took off and they gave me ice chips which helped immensely. I was the last to leave the plane and we ran into the problem of no wheelchair with the left leg extension which was going to be a big problem. But between the maintenance staff and cabin staff they rigged up a milk crate to the front of the wheelchair so both my legs rested on it. It caused quite a stir in the airport. We also had someone there who took us through Customs and the young lady stayed with me while my husband waited for our daughter who was picking us up. There was still the issue of getting me in the car and she stayed and helped. Air Transat thank you so much for making this trip home a little easier to bear.

We have been waiting for a delayed Air Transat flight 5 hours, we asked for a report from them as to the delay issue, because our insurance requires it to reimburse any expenses. They refused to provide it. They gave us a 20.00 food voucher instead. Then we finally got word that we are boarding and they tell us the entire right side of the plane has no power. Unreal. Never will travel with them again.

Toronto to Mexico with Air Transat. Not impressed with the ground staff. Flight was delayed due to crew issues. Not even on the flight yet, and to be honest probably never flying with this airline again. I understand if a delay is due to an error in a plane check or a malfunction detected, but when an airlines own employees can't ensure good service then there is no reason to fly with a company like this.