Air Transat

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 763 reviews
5/10
3 star Skytrax Rating
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10/10

"most pleasurable experience"

(United Kingdom)

My flight on Air Transat A310 was eagerly anticipated and I was not disappointed. The aircraft (although by todays standards was rather aged), was good to look at. Onboard the seats were comfy, spacious and we had plenty of legroom. The flight attendants were helpful and charming with a bright smile. Food was OK but airline food is airline food - drinks were served regularly. The only thing I was not happy with was the small cabin screens above centre aisle of seats which made it difficult to watch the inflight entertainment but, on the plus side, the wifi (for IFE app) worked well. Hats off to the pilot of our return trip who had to go around again before completing a tricky landing back at Manchester. Thank you so much for a most pleasurable experience and making our vacation complete.
AircraftA310
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Toronto
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"poor treatment received"

(Canada)

We returned from a fabulous vacation in Italy and unfortunately ended the holiday with the worst service and attitude I have ever experienced. The Air Transat flight to Rome was fine and the flight attendants very pleasant. Not so on the route home. They were just short of being rude. They certainly did not seem to enjoy their jobs or working with each other. Customer service jobs are difficult at times, but that is the career they chose and if they are having a bad shift they should not be taking it out on their customers. It was evident they just wanted to get home. I did write the airline because I was so shocked at the poor treatment we received. We have flown many times and a lot of those trips were with Air Transat. Flight attendants need to remember we are all strapped in our seats for a long flight and have nothing to do but listen and watch!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRome to Toronto
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"flight did not exist"

(United Kingdom)

A terrible experience. We were booked with option plus on TS 704 to fly home from Calgary. Got there early and discovered flight did not exist and no staff anywhere. Eventually thanks to airport staff we found staff who checked us on to a different Air Transat flight later in day. On return our agents discovered that Air Transat had failed to tell us of the change of flight. They offered to apologise but in fact wrote saying they were sorry we were disappointed! Eventually offered to refund the amount we had paid for confirmed seats which we did not get, and months later have still not received the promised money. Really terrible customer experience.
Type Of TravellerCouple Leisure
Seat TypePremium Economy
RouteCalgary to Gatwick
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"nothing but praise for them"

(United Kingdom)

This was the second time we have flown with Air Transat and have nothing but praise for them. We flew in their Club Class which is deemed as Premium Economy by some travel agents. If I could get this kind of comfort and service for the price charged by Air Transat from an airline offering Premium Economy I would not fly Business Class again. The crew were exceptional - friendly and attentive. The IFE was very good - managed to watch two recently released films that I hadn't managed to catch in our local cinema. Food was quite good and the drinks service exceptional - I know of no other airline offering Grand Marnier liqueur as part of their free drinks. Overall exceptionally good value for money and if we are going to return to Canada we would definitely be booking Air Transat.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteGatwick to Vancouver
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"awful return flight"

(United Kingdom)

This has got to have been the most awful return flight to Toronto I have been on and I have been travelling there for over 30 years. I thought the old days of "cattle truck" air travel had gone. I think the reason for this is that Air Transat do not have any competition for this route and so they treat their customers accordingly. This plane (return flight) was more suited to short haul not a transatlantic flight. More rows of seats have been added in economy and so squashed together knees touch the seat in front and you have to slide in to your seat. The new "slimline" seats are more suited to people of child size. I am 9st 12lb and was still overhanging the next seat and so constantly changed my neighbours radio station (controls on top of arm rest) on numerous occasions. This had a knock on effect and was happening all over the plane. Everyone in economy was complaining about the space provided. It was an absolute disgrace - never again. Seats not cheap £500+ return for economy. Please will some other airline take up the Manchester - Toronto (Lester Pearson) route again. It is desperately needed. Next trip I will travel and have a 1 stop rather than endure that rubbish again. If you have any choice at all - do not travel this route.
AircraftA310-200 series
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
Routeman to toronto
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"cheapest way to Vancouver"

(United Kingdom)

Gatwick to Vancouver return with Air Transat. Outbound flight on 2001 build A330, return flight on 2008 build A330 both aircraft were clean and well kept. Mainly French Canadian cabin crew were polite and professional, seat pitch ok but seat very narrow as aircraft is high density 9 abreast configuration, seat comfort not great for long haul flight, very difficult to get comfortable. Pillows headphones blanket etc have to be paid for and credit card is only payment method accepted. In flight entertainment good and single jack socket means you can use your own headphones! food ok as far as airline food goes, all in all was a pleasant experience on both inbound and return flights, and earlier arrival at YVR makes things much easier for those whose final destination is beyond Metro Vancouver. By far the cheapest way to get to Vancouver from the UK and perfectly ok just as long as you're not expecting Cathay Pacific or Singapore airlines levels of comfort and service
AircraftA330-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLGW to YVR
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"impressed with Air Transat kids club"

(Canada)

So impressed with Air Transat kids club! We had fantastic service the whole time because we had children. My kids received priority baggage, snacks on the plane, first to be seated. The list goes on. Thank you Air Transat for making my kids first flying experience a great one.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Jamaica
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"good value for money"

(United Kingdom)

Toronto to Glasgow with Air Transat. Seats were reasonable, however not a lot of space (leg room and arm room). Food was great on the way to Toronto, not on the way back however. Some of the cabin crew were friendly, however the majority of them were very abrupt and rude. They sometimes refused to speak English, and stuck to French Canadian, which I do not have an issue with - however when you are dealing with international passengers you should be polite and accommodate their needs. Our flight was delayed by 2 hours (while we were in the air) due to fog in Glasgow. I realise this was out of the airline control, however it would have been nice to of been updated more on the situation. Other than this, it is good value for money to fly with them, as they seem to be the cheapest flying from Scotland to Canada.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Glasgow
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"seats were comfortable"

(Canada)

We booked Air Transat with some concerns since past flights a few years ago were not very pleasant. A great surprise to see such an improvement in the plane and excellent customer service. The seats were comfortable. One review I read stated the very back seats were the worst because they did not recline. This is definitely not true since we had these seats going and they reclined just enough. The food was ok and we brought snacks. There were lots of movies to choose from. The bathrooms were properly maintained. Cabin crew very friendly and professional. Enjoyed the flight there and back.
AircraftAirbus
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Amsterdam
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"never put my luggage on flight"

(Canada)

Air Transat lost my luggage from a flight from Toronto to Paris back in July. After many many attempts to find the missing luggage by contacting their customer service department in Montreal I was told things like, everyone on lunch no one can help you, it's a Friday no one around to help you. They finally admitted that they never put my luggage on my flight. Instead of enjoying the sights of Paris and missing my wine tour I spent 2 valuable vacation days buying essentials. I will never travel Air Transat again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to Paris
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no