Air New Zealand

✅ Verified Review | First time with Air New Zealand to Buenos Aires as they just started flying this route in December. All staff have been great - starting from check-in and all the way through until my arrival to EZE. Lounge at Auckland airport was very crowded, not easy to find a seat but managed. Variety of food and drinks was good but because it was so crowded, some trays had no food left. Onboard the plane, staff very caring and food and drinks good. I do have some "nice" complaints. The first one is the toilet area which is was small for business class. My second complaint is the amenity kit. I love Air New Zealand but on this issue you lost my vote. Just few things inside the amenity kit, I even asked the flight attendant if something was missing, he even replied that was not the first time they asked him just that. A shaving kit would have been helpful, facial tissues, a comb-brush is also handy. But regardless of my nice complaints, I will carry on flying with you as much as I can.

✅ Verified Review | Melbourne - Buenos Aires via Auckland and return. MEL-AKL-MEL on B777-300ER and AKL-EZE-AKL on B777-200ER. Check in Melbourne a bit cold and unfriendly. MEL lounge being refurbished hence not best. MEL-AKL, NZ 123 left and arrived on time. Crew not bad. Excellent meals and entertainment. AKL lounge very crowded at that time of evening with many Americas Departures. AKL-EZE flight boarded on time but left a bit late, however managed to arrive on time into EZE. Delicious food and excellent crew. IFE quite good. Return from EZE. Lounge in EZE quite good. Y+ plus was empty and had around 25% load. Good Crew and Food. Last leg from AKL to MEL terrible crew. Very disappointing considering that all flights before that were good. Overall Air New Zealand is a good airline but some crew make or break it.

I first flew with Air New Zealand about 8 years ago and back them I remembered I enjoyed them, so for my next trip I booked return flights to Buenos Aires. I cannot fault this airline. The service before getting on the flight was great and then the staff while on the plane were all so well mannered, lovely and nothing was too much to ask. The Cabin manager also had a sense of humour - which is often hard to find on a long haul flight. I was fortunate enough to be sitting on the Skycouch row so was able to use the 2 seats next to me and spread out. The seats themselves I would rate about the same as any other airline. The food was delicious. It came out hot and had lots of flavour- unlike other airlines. The inflight entertainment was also great. They had a great selection of movies and TV shows (even full TV series). Once again, I couldnt fault my experience on Air NZ and will be recommending them.

✅ Verified Review | Brisbane to San Francisco via Auckland with Air New Zealand. Both crews were very attentive and efficient, meals and wines excellent, planes left and arrived on time and slept well after dinner. Only issue was boarding at both BNE and AKL was a challenge, AKL is nearly always bad. New lounge in Brisbane not really any better than the old one except for the view and it is bigger, new lounge in AKL crowded but good, included a cocktail bar with decent drinks. Call from the AKL lounge was early and the gate was very crowded making priority boarding difficult. The area needs reconfiguration to be less of a battle to get on board. Other than that nothing else not to like, immigration in SFO was fast and the bags were waiting.

Flight left on time, Air New Zealand sold a seat I had booked 6 months ago, after some discussion a compromise was reached. I had a bulk head seat 48J. Food was excellent and cabin staff attentive. But 10 seats across on a 777 makes for very narrow seats, also at night walking to the toilets, you almost have to walk sideways to try and avoid bumping into people. Overall a good flight but would place Air New Zealand 3rd of the three airlines I used on my vacation, after Lufthansa and Singapore Airlines.

Auckland to Wellington a short domestic with Air New Zealand. The cabin crew were friendly and the food was good. The A320 needed more inflight entertainment for children, a larger variety drink choices and more cabin crew since there were only 4. Still a great airline to fly on.

Houston to Auckland with Air New Zealand - a fine airline indeed. The crew friendliness is fantastic. The food is passable in terms of both quality and size. The 777-200ER on the Pacific routes are a treat to fly. The seats are great, but not too much legroom. I got the back row so I had a great recline. I love the seat back snack and drink ordering system, it is quick, easy and efficient.

Paid for upgrade to premium economy which was well worth the expense for flight from Auckland to Melbourne with Air New Zealand. I'm a wide guy (140 kg, 5ft 7in tall) and really appreciated the wider seat and the extra space available to me. FAs very professional and friendly. Food was ok but not great. Thanks to the IFE system I managed to catch up on 5 episodes of a TV series that I had missed. With the IFE the was some annoying static / buzzing in the headphones. I swapped to my own and it was still there. Toilets very clean and I loved reading the book titles on the wall.

Hong Kong to Auckland with Air New Zealand, which was the return leg of a short trip up to Asia from New Zealand. I had managed to secure an upgrade via one-up (Bidding with airpoints) to move from Premium Economy to Business. Whilst I was glad of the upgrade and the ability to lie flat on what was a comfortable bed I was very disappointed with some of the soft product on board. The catering was fairly dire with a hamburger being the best option available for the evening meal. When did Air New Zealand start outsourcing its catering function to a strip-mall burger joint. Cheeses to follow were inedible and while the wine was nice, it certainly was not free flowing. Felt a little bit of a cheap experience overall. The overall cost of the meal, including what passed as a starter, cannot have been more than $10. When the airfare is around 3-4k one way on this leg, I would expect more Crew on the flight were good (as is the norm on Air NZ) just being let down by having to serve a substandard product. I recommend Air NZ for their cheaper seats, not worth paying full business though.

Sydney to Auckland with Air New Zealand. Arrived Sydney early and told I couldn't change my flight to an earlier departure that was still open for check in. Tried to check in using the automated machines only to have my passport literally snatched out of my hand and taken to the manual check booth. Intervention was not required or appreciated. Seat on A320 is quite cramped and I only had a carry on baggage ticket so had to order a snack via the app. Entertainment options OK and easy to use. Really feel that it is profit before people with Air New Zealand now which is a pity. I have flown more miles with Air New Zealand than any other airline but this will be changing unless the price is significantly cheaper.