Air New Zealand

Return day trip to Queenstown today. Nice breakfast in the Koru Lounge then straight on board with a very warm welcome. Very friendly crew and lots of information from the flight deck. Served coffee and muffin, then water before landing. Wonderful views of the Alps. Return mid afternoon flight back. Crew friendly, service not as good. Toilets not cleaned and stunk. Not a good impression.

✅ Verified Review | Air New Zealand service has gone out the window, be careful the website obviously has bugs in it. I booked a ticket back from the Sunshine Coast to Auckland they somehow booked me from Gold Coast to Auckland and want to charge more then the ticket to change it. On top of that they put me on a Virgin plane which has cramped seats. Warning do not book Air New Zealand I got better service from other Airlines.

✅ Verified Review | Second time on Air New Zealand domestic, from Queenstown to Auckland, their aircraft are so new! I should mention their inflight safety video "Men in black", which is fun and attention grabbing at the same time, just what safety videos should be doing. Thumbs up for the innovation. The flight was around 1.5hrs, wine, cheese etc. Not bad for domestic. Attentive cabin crew, flight information by the captain, great legspace. Overall, awesome experience.

✅ Verified Review | First time on Air New Zealand domestic. Christchurch to Queenstown on A320, flight exactly on time, aircraft felt new, super clean, it was a short flight, light refreshment, cabin crews were friendly. Overall, a great first time flight with Air NZ. Will definitely fly them again.

Highly recommend Air New Zealand. Flew with them for 4 flights recently from Sydney to Los Angeles via Auckland and couldn't be happier. The entertainment on the 787s is class leading and so is the comfort and quietness of the cabin. On the long haul flight from Auckland to Los Angeles we (family of 4) were on the 777-300ER. We got a decent sleep and the food and entertainment I rate 9/10. The service overall couldn't be better, they are very friendly and proud. I take my hat off for the service I received and I loved the 777-300 (All Black) livery.

✅ Verified Review | Great all round flying experience with the All Blacks from Christchurch to Sydney. Very nicely appointed aircraft with black seats and seat backs. Wide touchscreen infotainment which is full of high-quality entertainment options. On time departure, before time arrival. Polite, friendly and helpful cabin staff. Meals provided in a 3-hour flight and that too quite good quality and of a nice portion size. Free beverages available on board. Clear announcements, a short, entertaining safety briefing video. Hassle free self check-in and bag drop at the airport. All in all, my first experience with the All Blacks has been a very pleasant one. Air New Zealand definitely packs a punch above their weight.

✅ Verified Review | Sydney to San Francisco with Air New Zealand. First flew this airline for business in 2015 in Premium class and had a good experience. This year, four of us flew economy with my son and I in emergency row seats and my wife and daughter in a skycouch. Never again will we travel with Air New Zealand. The aircraft was delayed in Sydney so we missed the Auckland connection to SFO and were stuck 12 hours at Sydney which is one of the worst airports in the world. I have no argument with delaying an aircraft for safety reasons. However, as the hours ticked by and it became obvious that the reason the flight was delayed on the grounds that the aircraft was being cleaned proved false and there were technical problems, the counter staff became ruder and ruder in answering our questions. The lack of information was appalling. All we got were text messages every couple of hours. We finally arrived in Auckland the day after and got seats on the SFO bound flight for the 11th June and not the 10th as in the original flight. Neither my son or I got emergency row seats and the skycouch proved to be a joke. The seats are hard and abrasive and my wife and daughter didn't sleep a wink. A waste of an extra $700 for no discernible benefit. The airline is now quibbling about refunding the extra funds paid for the lack of an emergency row seat on the forward leg as I was given a 'preferred' seat on the flight from Auckland to SFO. This preferred seat was right up the back on the window. I am 188 cms tall and could not move without waking the persons in the middle and aisle seats and was extremely uncomfortable and did not sleep the entire flight. A bad start to a holiday not improved by the unprofessional and incompetent behaviour of the staff at Sydney Airport. We will never fly Air New Zealand again.

✅ Verified Review | To sum my family's experience up with Air New Zealand on our most recent trips with them - we felt like second class citizens. In my opinion, Air New Zealand's standards have really slipped since I flew with them in 2010. We flew Apia to Auckland, then Auckland to Sydney the next day. When I made our bookings 2 months before travelling, I only had a small selection of the worst seats on the aircraft (which I had to pay $40 each leg to choose) as the better seats were reserved for Air New Zealand's richer passengers to choose from. Air New Zealand have brought in a policy of penny pinching now and trying to squeeze every last dollar out of you. You now have to pay for luggage, for a meal and even censored in flight entertainment of any quality - with the crew only offering water to us occasionally, while people around me were served meals and drinks etc that they had pre-purchased. To me, this would be fine on a short flight (1-2 hours) on a budget carrier, but not on flights exceeding 4 hours. I opted to pay $10 for all movies in the end, but was pretty disappointed to find that the film I watched had been heavily censored and there were constant interruptions every time an announcement was made (usually about food, or welcoming platinum members etc) and including annoying messages popping up on the screen during films and games. The check in at Auckland the next day was a disaster. Unless you were a business / premium passenger, you are forced to spend ages trying to use their automated check in machines that are very complicated and frustrating, then have to use another even more complicated machine to drop bags off. In both cases, we needed help from 3 members of staff. The ground staff were helpful and the cabin crews, although not particularly warm, did their job. Air New Zealand have a fleet of modern aircraft and the 2 Boeing 777 aircraft that we travelled on were clean, tidy and comfortable. At this stage, I will avoid Air New Zealand if travelling to or through New Zealand again. I'd rather go for a full service airline, not a budget airline.

Flew London Heathrow to Los Angeles. First time with Air New Zealand as we were recommended them but we were very disappointed with the staff on both journeys who were quite abrupt. I had a vegetarian meal, different dishes on both journeys but they looked and tasted the same. Didn't know what they were but they lacked thought and looked extremely bored and dated. You only get a blanket, pillow and head phones, with Virgin and Delta you got the full package with socks, earplugs, toothbrush and toothpaste. When you touched the screen to place an order no one came and when they did the service was very slow. Overall I will definitely go with Delta next time and give Air NZ a miss.

✅ Verified Review | First time with Air New Zealand to Buenos Aires as they just started flying this route in December. All staff have been great - starting from check-in and all the way through until my arrival to EZE. Lounge at Auckland airport was very crowded, not easy to find a seat but managed. Variety of food and drinks was good but because it was so crowded, some trays had no food left. Onboard the plane, staff very caring and food and drinks good. I do have some "nice" complaints. The first one is the toilet area which is was small for business class. My second complaint is the amenity kit. I love Air New Zealand but on this issue you lost my vote. Just few things inside the amenity kit, I even asked the flight attendant if something was missing, he even replied that was not the first time they asked him just that. A shaving kit would have been helpful, facial tissues, a comb-brush is also handy. But regardless of my nice complaints, I will carry on flying with you as much as I can.