Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1350 reviews
5/10
4 star Skytrax Rating
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8/10

"staff very polite and attentive"

(Italy)

Verified Review | Paris CDG to Milan Linate with Air France. The business class seat was very comfortable and the seats are configured so that the one in the middle row is free. The on-board staff has been very polite and attentive. The meal, although the flight was short, it was delicious. The only thing I did not like was the Air France lounges at the boarding zone F. It was pretty crowded and the seats did not have the power outlet to recharge the smartphone. Never seen a lounge with no electrical outlets.
AircraftA318
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCDG to LIN
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"onboard service is accurate but not meticulous"

(Italy)

Verified Review | Buenos Aires to Paris with Air France. I traveled on the new Business class Best and Beyond. The onboard service is fairly accurate but not meticulous and personalized as in other airlines. The meals are good and different but are still served with the trolley and dishes are not served directly to yourtable like a restaurant. Missing the feeling of personal service. The seat is comfortable and reclines to become a bed. The amenity kit provided is not very elegant. The entertainment system is rather good and very large and bright screen. Inside I made use of the lounge Condor airport in Buenos Aires and I was fine. However, at the same price in future I will choose another company.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteEZE to CDG
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"service was quick and methodic"

(Argentina)

Verified Review | Hong Kong to Paris on Air France A380, we were isolated on the upper deck with no possibilities of moving around. The bar was just a counter with appetizers and some candies. The 2-2-2 configuration is classic with front view seats, that were pretty uncomfortable, not reclining to be a full bed. Food was acceptable. Service was quick and methodic, but not dedicated and warm.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteHKG to CDG
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"pretty shameful catering"

(Serbia)

Verified Review | Air France from St. Maarten to Budapest via Paris. Pretty shameful catering for long haul flight. For breakfast from St. Maarten we got small croissant, bagel and fruit. This is pretty much where the middle eastern airlines like Emirates, Qatar, Airways etc are dominating. I had a much better experience with KLM even though it's basically the same company.
AircraftA340
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSXM to BUD via CDG
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"catering was amazing"

(United States)

Verified Review | Paris to Washington, First Class, seats 2E and 2F on AF54, June 16th. The catering on this flight, unlike the catering flying the opposite direction on June 7, was amazing: delicious, fresh, well cooked, perfectly presented. What a difference a week and a different point of origin makes! For flight AF55, I called the catering an embarrassment to French baking; the catering on this Air France flight was perfect! A tiny amuse bouche included a nice bit of caviar with a mother of pearl spoon to scoop it up. My fish main dish was hot, well cooked and delicious. Same for the veal selected by my friend. The tomato soup also wonderful and served hot. And the mixed salad served after the main courses, and made to order, was fresh and delicious. Desserts were varied and beautiful, especially the strawberries, sweet and intense in flavor. The crew was very attentive, professional, and the on ground service was heroic; after we landed, the tarmac at Dulles was shut for two hours while a lightning storm hit DC and our luggage arrived after this agonizing delay, but the ground staff kept cool and tried to keep the passengers informed but of course, everyone, including the flight crew simply had to wait for the lightning to end before the baggage handlers were allowed by Dulles to complete their work : unloading the incoming aircraft, our Air France 380 and others. So no one was happy, but the Air France ground staff kept smiling, apologizing, and listening to complaints: a very difficult evening for all.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteCDG to IAD
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"service was excellent"

(Russian Federation)

St. Petersburg to Genoa via Paris with Air France. I had a really nice flight in Economy Class. Crew had happy faces and helped for every passenger. Service was excellent and the main thing was that crew was friendly and helped each other. Me and my parents had an unforgettable journey.
AircraftA318
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLED to GOA via CDG
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"embarrassment to French baking"

(United States)

Verified Review | First Class on Air France, Washington DC to Paris, flight 55, Seats 2e and 2f. A 'Bucket List' Experience. The seats are great, the 'turn down' service (making the seat into a bed) was wonderful, flight crew and Purser were very professional and friendly, the 380 aircraft is a wonder of quiet and power. The ground staff and escort service for FC passengers at IAD and at CDG are excellent if a bit embarrassing, I am not accustomed to such level of service. The on board catering however was not good at all. No caviar service, the pea soup was barely warm, the texture was thick and really unappetizing, the chicken was barely OK, accompanied by mixed overcooked veggies and a thick and gooey green 'sauce?', we did not try the crab cakes. Dessert was a chocolate concoction with fresh fruit nearby. They offered ice cream too but then told us it was still too frozen to serve. A mixed salad described on the menu to follow the entree never was offered, perhaps it was still frozen? The butter served with bread is a tiny packet you unwrap. The cheese service was three small pieces, no choice from a cart, each cold, served with a slice of bread and one dried apricot. Yikes. Breakfast was a disappointment: fruit crepes with a tiny "croissant" and blueberry 'muffin' that were an embarrassment to French baking. Honestly, we have excellent croissants in the DC region; please AF, find them and serve them. And serve two or three jams with the breads instead of only the packets of butter? A Youtube reviewer said he loved the AF breakfast crepes, and could still taste them after his trip, I can still taste them too, but I hope the taste fades quickly.
AircraftA380
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteIAD to CDG
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"catering was outstanding"

(France)

Verified Review | Flew Air France from Paris to Shanghai. This was probably one of the best flights I have had. First of all, ground services were very careful and warned me about some delays unrelated to this airline. The new Air France Business Class is done with good taste and comfort. The seat becomes a real bed and the seat configuration enables passangers to have access to the aisle without bothering other passangers. The catering was outstanding. Food tasted the way it should taste. The selection of drinks and wines were remarkable. Crew were polite and professional, yet discreet.
AircraftBoeing 777-300er
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteCDG to PVG
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"pay a penalty to upgrade"

(Spain)

Verified Review | Booked to fly Madrid to Toronto via Madrid with Air France I tried to ask for how much the upgrade to business was. They said you have to pay a penalty for changing your ticket (upgrade is changing a ticket?), so I complained to them. They said they will handle, keeping me waiting and just receive another email with the same exact answer. If you ever planning to travel with an airline don't just look for price - because this one is the worst.
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteMAD to YYZ via CDG
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"recommend Air France"

(Bosnia and Herzegovina)

Verified Review | On 23rd May for the first time I flew New York to Paris with Air France. I did not know what to expect, but was impressed with the staff. Flight attendants, extremely kind and with a great attitude. During the flight, I chatted with some of FA on various topics, they seemed very real and enjoy their work. Food was great. I would recommend Air France.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJFK to CDG
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes