Air France

✅ Trip Verified | Flew Toronto to Paris on AF and it was degraded service. Dinner was lousy. Main meal was there but desert was a piece of cake instead of what used to be a well prepared pudding. Butter and cheese provided but no buns. Breakfast - no fresh fruit salad and only 3 items. No kit provided for morning and No hot towels after sleep. Remarkable difference from the past 15 years travelling this airline. Where did things get lost in providing customer experience ?

✅ Trip Verified | Paris to Tel Aviv, during the flight my husband had a strong headache and feeling collapsing. The cabin crew was especially efficient and friendly, helping us as best as we can imagine supporting my husband to the back of the plane, giving him food, refreshment and comfort. In fact his feelings were not as bad as we were afraid of but the Air France cabin crew experience comforted us that this company was very secure and well trained.

✅ Trip Verified | We were 2 passenger travelling from Dubai to Prague Via Paris with Air France. AF0655 to Paris which got delayed due to some emergency landing in Istanbul and hence I missed my connecting flight. AF1382 to Prague departing 7:20am the same day from Paris. And upon reaching the counter in Paris they gave me the next flight straight away @ 13:00 hrs which is AF1082 thus keeping me stranded in the airport for almost 6 hrs approx and they denied giving me a lounge access to freshen up or rest. It was a not a good or memorable experience.

✅ Trip Verified | Nice to Seattle via Paris-CDG. Husband and I flew Air France for extended summer holiday in June 2018. New service from Seattle to Paris for Air France so we opted to try them vs other carriers we've used. Check-in staff ranged from clueless to insolent. Onboard, the cabin crew could have cared less if passengers were seen to properly, and this was in Business Clas. Food served was barely edible for us. Seats were totally lie flat and somewhat comfortable, but there are airlines with lie flats in Business that are much better. The business class suites are also very narrow. Air France lost one of our pieces of luggage and currently has no idea where it is, despite us having checked in 2 hours before flight departure in Nice and jumping through the myriad of requirements around timing that Air France requires for passengers to queue. We both agreed that this was our first and hopefully last time flying this airline.

✅ Trip Verified | Singapore to Paris CDG. Another excellent trip in La Première leaving Changi on the 30th of June 2018, arriving in CDG on the 1st of July. Right from my arrival in the Jet Quay Terminal in Changi to the La Première lounge in CDG service was impeccable. A special mention for the steward who looked after the first class cabin. He was always there to help and managed the full first class cabin professionally. My only issue was that their system did not register my request for an Indian meal. Nevertheless when you have such an exquisite menu for à la carte dining I really have no reason to complain. Air France set standards for how a first class service should be delivered. Thank you and look forward to flying with them again soon!

✅ Trip Verified | Shanghai to Paris. Business class is very disappointing:. Very poor food, bad quality overall, and uncomfortable seat without 180 degrees recline. Very noisy in the cabin.

Not Verified | Paris to Rome. The staff on board were nice but that’s the only good thing. They lost my baggage, then continued to provide us with a lot of false information about when it would arrive. Finally got it back but I am never flying with Air France again.

✅ Trip Verified | San Francisco to Cape Town via Paris. We planned our yearly family trip as usual using Air France as the airline of choice. Never again!! Air France has gone down hill and we will probably never use them again. Four of us flew business class. The 1st bag Air France left behind was in San Francisco. Not lost, left behind. All bags checked in at once and somehow one bag, for a sky priority business class customer, didnt make it on the plane. Now, I can overlook the horrible food they served on our business class flight. I can even overlook the semi attentive flight crew. I can’t overlook paying big dollars for priority service and instead being given the run around and lied to about our one bag! Four days later it arrived in cape town. Four days! The second leg of our trip was from Cape Town to Zurich again via Charles De Gaulle. And one bag didn’t make it to Zurich. All bags checked in at the same time. In fact it appears Air France has self bag checkin now and what a mess! It’s a totally backwards system. Cost savings by cutting employees is going to kill this airline alone. Anyhow, like I said, one bag, not lost. We know where it is. It’s at the Charles de Gaulle airport. Four flights left Charles de Gaulle to Zurich after our flight. Still they failed to pick the bag up and place it on a new flight to Zurich. Seems simple enough. But no, in fact so difficult when you Call to follow up on the bag you literally get the most useless people on the phone who have no clue how to get the bag from point A to point B. They may as well not have a person there are al - like the baggage drop off. Four of us take two international vacations a year. Usually business class to several destinations. Never again in Air France. No way we will give our money to Air France again. We used to love this airline. Very sad and pathetic what’s going on with it.

✅ Trip Verified | Just boarded Air France from Tel Aviv to Paris. Paid a lot of money to fly business class-only to get on plane to sit in economy seats with no leg room - only difference is 2 people to a 3 row seating arrangement- totally unacceptable to charge more money for essentially economy seating. Very deceiving business practice. A total scam! Use any other airline but Air France if you want business class.

✅ Trip Verified | Mauritius to Vienna via Paris. Paris airport is a total disaster. Nobody knows anything, everyone's highly inefficient and incompetent. Nobody cares. We missed our connection flight 2 out of 2 times. The B&B they made available to us was a shack. They also lost our checked in baggage. Worst airport I've ever been to. By far! Also wifi does not work, even though it's advertised everywhere.