Air France

✅ Trip Verified | Paris to Bangkok. The airline definitely improved its act on this route. A smiling staff, menus were also handed over before meal service. Aperitif with champagne. Food was decent. The IFE worked fine with a reasonable choice of movies. Hot breakfast was served before landing. Comfortable seating and a not overheated cabin (which used to be the Air France trademark). All and all, the airline has improved on its route vs. last year.

✅ Trip Verified | Flew from Miami to Beijing via Paris. My original connection time in Paris was 3hr 15mins, so it was a shocker to me when I, through my own research, found that my flight from Miami to Paris had been delayed for 4 hours and that I would miss my connection. While I understand not all delays are the fault of the airline, it was disappointing that Air France did not contact me-a Sky Priority Customer-informing me of this, and that I had to call the SkyTeam hotline and wait for an hour to get my reroute (through Atlanta). Having said that, the inflight product was above average, and my only complaint would be the price of the Wifi. Overall a solid airline, definitely explore other options first but AF works and provides a solid flight experience.

✅ Trip Verified | I would advise against taking Air France travelling from India to US. My booked Itinerary was from Mumbai - Paris - Cincinnati. I kept Cincinnati as my port of entry because I didn’t want to be in a hurry to do my immigration and then catch a domestic flight. But when I went to Mumbai airport, they changed my itinerary at the last minute from Mumbai - Paris - Atlanta - Cincinnati and leaving only 2 hrs between getting down at Atlanta and boarding flight to Cincinnati. The flight from Mumbai to Paris was 3 hours late. The flight from Paris to Atlanta was 2 hours late. When I reached Atlanta and went to Delta Airlines counter, I was told that I don’t have any ticket from Atlanta to Cincinnati for that day. I had to run back to another terminal where Air France was to get my ticket confirmed and again come back to domestic terminal to board the Delta airlines flight. I boarded the flight just 10 mins before take off. My arrival time was 1:38 PM EST as per my original itinerary and I reached at 10:30 PM EST to Cincinnati which is 9 hours late. I think it is highly unprofessional of Air France to not have a confirmed ticket for me from Atlanta to Cincinnati after they changed my itinerary at the last minute.

✅ Trip Verified | Singapore to Paris leg. Overall the Air France premium economy is worse than some Economy class on some carriers. The better part of the experience stops after priority check-in, increased luggage allowance and priority boarding. Surly flight attendants working on PE (which also handle economy) class. No welcome on board drinks and peanuts offered for PE class on that flight. Food was below average, portion was above average. Drink rounds are few and far between. Even asking for another glass of OJ on the second drink round during meal service is refused (water, tea and coffee offered). FA was very lazy when I ask for more water when I came to the galley in between meal services, simply pointing at bottles of water set up on the tray and expect us to serve ourself, while she was sitting (yes, sitting) on a stool and reading a magazine. The seat looked nice and with more spacious leg room, the seat does not recline, it just slides forward, making a very uncomfortable sleeping position and causing back pain for my elderly travel companions. The pillow is not enough to overcome the weird (lack of) padding on the normal human's back part of the seat. Request to have more pillows or blankets could not be accommodated, as the flight was nearly full, most empty seats already have their pillows taken. THey switched my short-haul intra-continental return flight from AF to Joon, and the departure time from 06:15 to 04:15 without giving us options to change (they do have codeshare flight at 10:40). I am so dreaded for the return flight, for having to seat in those uncomfortable seat for 13+ hours for the return leg to Singapore. AF economy seats are better if you concern more on the seat recline instead on the leg room. Paying more than 2x of the cheapest economy fares and having tried competitors' PE class, I reckon Star Alliance and Oneworld airlines offer a much better values for PE flights out of Singapore to Europe (cheaper fares, hot towels, welcome drinks and snacks, better seat padding).

✅ Trip Verified | Paris to Johannesburg. A brilliant flight, super attentive and friendly crew, excellent food, but one would expect this travelling from France. I do like the A380, very quiet, however the Business Class seats are far better on their 777s.

✅ Trip Verified | Paris to Singapore. A very good experience from the lounge to the landing. Easy access to the lounge and it’s spacious and clean shower. The boarding was great. The seat is very comfortable with lots of privacy. The selection of food just magnificent The wine and cognac excellent. Great inflight service. The staff was extremely nice and helpful.

✅ Trip Verified | Paris to Berlin. Worst experience ever. Had to pay 40EUR for overweight cabin luggage. The whole procedure of Air France was horrible and you would not expect that from an airline like Air France. I travel a lot and never experienced something like that.

❌ Not Verified | Los Angeles to Paris. The staff is great, but the food was terrible. I've never had worse on a business class flight. Most of it was terrible tasting to the point of being inedible. And you couldn't resort to the snack bar, because the paltry offering there was uninviting. This would be bad enough on a 2-hour flight, but on an overseas flight at a business-class fare it's intolerable. My wife and I will try to avoid Air France in the future.

✅ Trip Verified | Paris CDG to Manchester. I’ve just had the worst experience thanks to Air France. I was denied boarding whilst attempting to come home. I had lost my Biometric Residency Permit, BRP, but had all the supporting documentation to prove that I was a legal UK resident. I had my passport and a valid Schengen visa. The boarding agent denied me access to the Immigration Liason Officer who would have been able to review my documentation and let me board. I am not an illegal immigrant. “No! You can’t speak to the ILO, this France!”, she yelled. During this process my daughters aged 5 and 7 became distressed and started crying as the Air France boarding agent shouted at me; I asked if I could get my children some water. “No, no! Don’t move!” She shouted. Finally the agent said “Go back where you came from” before frogmarching me and my children out of the airport. At no point was any concern showed for me or my children, both UK citizens. No advice was given, no help or advice offered. The problem was all created by Air France’s over officious interpretation of documentation, UK Border Force had no problems with my entry to the UK.

✅ Trip Verified | Paris CDG to Toronto. Business class buyer beware. Air France has downgraded its YUL and YYZ to CDG aircraft. Gone are the modern “new configuration” lay-flat seats, replaced by old seats from the 90’s. These old seats don’t lie flat and offer no privacy at all. There are much better ways to cross the Atlantic, find another airline - especially if you are paying out of pocket for a business class seat. Otherwise the food and service are decent.