Air France

✅ Trip Verified | Paris to Bilbao. There is a luggage theft ring that affected several customers on this flight. Both luggages arrived, but the tracking tag, my name tag, and the sticker had all been removed. My name tag had been cut off. This happened to several bags on the flight. Clearly, someone connected to the baggage system wanted to have several lost luggages with no available tracking. I tried to use the Air France online system to report this problem, but there is no way to do so. One needs to have a lost luggage to report a problem, not a clear attempted theft.

Not Verified | Cancun to Copenhagen via Paris. I'm not the type of writing reviews, but this was so bad an experience that it has to be shared here. We booked flights half a year before and called twice to confirm that it did not cost more to pay for extra baggage if we paid at the airport rather than online. But guess what we paid more. Even though their flight was old, the seats were falling apart and the screens worked miserably. On the day of travel we received an sms that our flight from Cancun was delayed for one hour and that they had hired us on a later flight from Paris to Kastrup. This took 5 hours after we would fly. We drove out early in Cancun airport and asked if there was anything to do, because we still thought we could reach our plane in Paris. It was not there and we should talk to Air France when we arrived in Paris. Here we are and they will not do anything because they have sold our seats to others. So now we sit here in Paris and think we took all our precautions. We called early from Cancun to Air France, we left early at the airport and talked with them and we ran from gate to street in Paris to reach our real plane and then they sold our seats to others. The conclusion is that it's the first and last time we ever travel with them and I would not recommend them to anyone. DK: Jeg er ikke typen der skriver anmeldelser, men dette var så dårlig en oplevelse at det må deles her. Vi bookede flybilletter et halvt år forinden og ringede to gange for at bekræfte at det ikke kostede mere at betale for ekstra baggage hvis vi betalte i lufthavnen frem for på nettet. Men gæt hvad vi betalte mere. Nok om det deres fly var gammelt, sæderne var ved at falde fra hinanden og skærmene fungerede elendigt. På rejse dagen fik vi en sms om at vores fly fra Cancun var forsinket en time og at de derfor havde sat os på et senere fly fra Paris til Kastrup. Dette bar hele 5 timer efter at vi ellers skulle flyve. Vi kørte tidligt ud i Cancun lufthavn og spurgte om der var noget at gøre, for vi mente stadig vi kunne nå vores fly i Paris. Det var der ikke og vi skulle snakke med Air France når vi kom til Paris. Her er vi så og de vil ikke gøre noget for de har solgt vores sæder ril andre. Så nu sidder vi her i Paris og tænker at vi taget alle vores forholdsregler. Vi ringede tidligt fra Cancun til Air France, vi tog tidligt ud i lufthavnen og snakkede med dem og vi løb fra gate til gate i Paris for at nå vores rigtig fly og så har de solgt vores pladser til andre. Konklusionen er at det er første og sidste gang vi nogensinde rejser med dem og jeg vil ikke anbefale dem til nogen som helst!!!!!!!!!!!!

✅ Trip Verified | Moscow to Santiago de Chile via Paris. This is the worst flight experience my wife and I ever had in our lives. My wife's luggage was checked in at Moscow and was supposed to arrive directly to Santiago. However, by the time of our arrival my wife's luggage was not there and the Air France representative told us that it would only arrive with the next flight. In total, half of our luggage went missing, including the most basic clothes, what resulted in the necessity to go immediately to a shopping mall and spending money on new clean clothing. I have also learnt later that after making the claim about the delayed luggage, one piece is actually missing and Air France can't find it. Disgusting and really bad service from a company of such level. My wife and I will never use this airline ever again and we have also told our friends to avoid it.

✅ Trip Verified | Krakow to Amsterdam via Paris. This company is improving steadily each day. Their management of delays is top of the line. I got instantly rebooked to an earlier flight in order to get on time for my connecting flight in Amsterdam.

Not Verified | London to Taipei via Paris on business class. Check in at LHR T4 is the typical fashion – slow and not too friendly. The queue for Sky Priority was long and that seems to be the norm when flying out of LHR T4. The Sky Team lounge at T4 is nothing to write home about. It’s large and not busy but feels very basic. First lag of the journey was operated by an Airbus 320. The plane isn’t new and the business class seat was exactly the same as economy although they kept the middle seat empty. Service was efficient but lack of warmth and the catering wasn’t exciting. Left Heathrow slightly late due to traffic control but arrived at CDG slightly early. The transit in CDG is pretty straight forward but not as efficient as AMS Schiphol. Airport is modern and clean, and the Air France lounge in hall M was busy. Being at Air France lounge the drinks (wine and champagne ) choices were good. Second lag of the journey (CDG to TPE) was operated by an old B777-200. Boarding was well organised and Sky Priority was enforced. I was surprised that no one was at the door to welcome passengers. However once onboard the service was friendly and warm and the crew were very elegant. Food and wine on AF was first class and the seat was comfortable and spacious. Entertainment system also worked well although this was an old plane. There was no wifi though. Overall Air France business class (the renovated version) offers a good product and service, but personally I’d prefer to travel on A350 which is so much quieter than B777.

✅ Trip Verified | Prague to Paris. I have never written a review before, however, the kindness of Air France staff was so exemplary that I felt moved to inform of my wonderful experience. On October 24, 2018 my husband and I were delayed in traffic by an airport shuttle. Having never missed a flight before, I was understandably trying to conceal my panic. Air France lovely, professional and kind staff couldn't have been any nicer. They assisted us in finding another flight to Paris which allowed us to continue uninterrupted back to the States. I honestly felt like I wanted to hug them. I have occasionally heard that the French could be somewhat cool, (which I am sure came from a somewhat cool individual themselves.) I would like to report that Air France staff showed the kindness and empathy that I am sure truly represents your beautiful country! Thank you for a wonderful flight with your beautiful staff. We will always choose Air France when possible.

✅ Trip Verified | Manchester to Sao Paulo via Paris. I had my luggage delayed 72hrs by Air France and they didn't pay one cent for my expenses. I talked with different people, in Guarulhos, by phone and in the UK, everyone confirmed that I would have my expenses with transport, clothes and toiletries paid by Air France. They have never mention the Montreal Convention to set the rules and therefore I was faithful that they would cover at least the measurable demands they have caused, well, my faith on their services is now represented by this review and it is obvious that my expectations were not achieve: Not for the time solving the initial problem and nether on payment the consequences of the problems that you have caused. My complaint was placed on 25th October, I got their answer after 2 weeks and half with a negative for a demand that could be accepted, and I can add that their answer do not respect my frustration on using their services.

✅ Trip Verified | Paris CDG to London Heathrow. Boarding was fast, the cabin was clean and seats were pretty comfortable. During the 40mins flight the flight attendants served beverages and little sandwiches. Totally recommend Air France.

✅ Trip Verified | Paris CDG to Budapest. An outstanding flight with Air France. Accross the airport the ground personel was very helpful to the passengers. The flight departed on time. The plane was remarkably clean when we boarded. There was good legroom aboard this small aircraft and the seat was comfortable for a short 2 hours flight. We received a waffle and a biscuit during the flights, which were acceptable. The drinks on board were excellent. Throughout the flight, the crew was kind and sometimes the attendants had a short talk with passengers. Finally, the landing was soft and we arrived to the gate 15 minutes before scheduled arrival time. Note that inflight entertainment is free, but offered on a personal device.

✅ Trip Verified | Niamey to Paris. Had the pleasure of getting upgraded to Premium Economy recently on a 6-hr flight. Not sure what they were thinking when they designed these seats, but it was legitimately the most uncomfortable seat I’ve ever flown in. Rather than the seat reclining to give you enough angle to fall asleep, the brawny-paper towel thick seat cushions only slid down halfway to the floor, leaving me responsible for holding my body weight for the entire flight. No recline whatsoever. If you ever get upgraded, politely decline the garbage seat and opt for regular economy.