Air France

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1345 reviews
5/10
4 star Skytrax Rating
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1/10

"missed our connecting flight"

(United States)

Trip Verified | Boston to Riga via Paris. When arriving in Paris from Boston, we were greeted with never ending security checks. Duty free items that were purchased at the airport inside the terminal as gifts were unpacked, scrutinized, and handled without care. On the way back from Riga, we missed our connecting flight, and were treated with the utmost of disrespect and rudeness when trying to change the flights at the ticketing office. The Air France employee refused to look into the situation, check the tickets properly, and simply did not want to do her job. In addition, upon me making an inside joke to my wife in regards to our luck, the employee threw my papers back at me and stated that if I wanted to laugh, I should go look for help someplace else. While apologizing and trying to straighten out the situation, we wound up missing our second rebooked flight out of Paris. When finally arriving back in Boston, our luggage was obviously mishandled, and certain parts of the bag were broken off. Overall, besides the human made troubles, the airport itself is very confusing, unaccommodating, and lacks any real amenities, such as a place to sit down and enjoy a decent meal.
AircraftBoing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoston to Riga via Paris
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"never use Air France again"

(United Kingdom)

Not Verified | Booked to fly to New Delhi from Birmingham changing planes in Paris, one hour to make it to the next flight which is a joke considering it takes 35 minutes to pass through security. Missed connection, no help from staff and made to pay hotel €120 plus food out of pocket for €150. Flew out the next day luggage didn’t arrive till four days later. Will never use Air France again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBirmingham to New Delhi via Paris
Date FlownSeptember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"Two very average flights"

(Sierra Leone)

Trip Verified | Freetown to New York via Paris. Two very average flights, especially considering it was Business Class. No welcome drinks were offered on departure from Freetown; however, as the flight makes a 1.5 hour stop-over in Conakry, it was a long, long time before any drink or refreshments were offered at all. On both legs, service was average at best. I did not feel like I was in Business Class; no drink runs were made outside of the meal service, and the food was incredibly poor. For breakfast on the CDG-JFK leg, I felt the omelette was the equivalent of something you'd get in Economy Class. Furthermore, one entire course of food that was mentioned in the menu was not offered. As crew were absent from the cabin, I went to the galley to get a coffee and had to wait ages as the crew were busy chatting. Certainly not a premium offering in terms of food, wine or service; however the hard-product was good.
AircraftA340 / Boeing 777-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteFreetown to New York via Paris
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"just forget Air France"

(India)

Trip Verified | Paris to Bangalore. Air France takes off, flies, lands. Expect no more. If you get the edible food you like (or have pre ordered) and your checked in baggage, it is a bonus. If you are expecting courteous service just forget Air France. Even in business class you are treated like a piece of you know what. I can only shudder to think of the folks who travel in economy on this ghastly airline. Even though the baggage is marked as priority it is just a consolation for the eyes. Once my baggage got delayed and the ground handlers had no clue whether the baggage made it or not and had to wait for the last bag (remember it was a priority baggage). At times the priority baggage is mixed up with the usual baggage so you wait forever to collect them. My recommendations if you travel Air France, carry cabin baggage only, bring your own food if possible, bring your own travel assistant or hostess who will look after you on the flight.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteParis to Bangalore
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"the seats were horrible"

(Germany)

Trip Verified | Munich to Mexico City via Paris CDG. The check in in MUC went smooth and rather quick. The agent even accepted my 2 kg luggage overweight without complaining what was really great. The seat pitch on the A318 is horrible, very cramped. It was ok for the one-hour-leg but this is not premium level. Boarding the A380 in CDG was very smooth. I paid for a seat with extra leg room at an emergency exit on the upper deck. The cabin is very nice yet there is a 2-3-2 seat configuration. Although I had great leg room, the seats were horrible. I’m rather a huge person and it was very cramped in the sweat because the armrest in one side is immovable because the tray table is in it. The seats are very hard and uncomfortable for a 12h flight. After six hours I had a sore back and wasn’t able to sit anymore. The cabin has to be updated urgently! The staff on this flight was amazing, very friendly, permanently smiling and very attentive! The service was quick and drinks were offered during the whole flight. I ordered a gluten free special meal and I was served first. The quality of the food was good for economy standards. Flight was on time at all legs. I would definitely fly AF again but only on flights till 6 hours. For any longer flight the current seats on the 380 aren’t designed.
AircraftA318 / A380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMunich to Mexico City via Paris CDG
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"a luggage theft ring"

(United States)

Trip Verified | Paris to Bilbao. There is a luggage theft ring that affected several customers on this flight. Both luggages arrived, but the tracking tag, my name tag, and the sticker had all been removed. My name tag had been cut off. This happened to several bags on the flight. Clearly, someone connected to the baggage system wanted to have several lost luggages with no available tracking. I tried to use the Air France online system to report this problem, but there is no way to do so. One needs to have a lost luggage to report a problem, not a clear attempted theft.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Bilbao
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"would not recommend them"

(Denmark)

Not Verified | Cancun to Copenhagen via Paris. I'm not the type of writing reviews, but this was so bad an experience that it has to be shared here. We booked flights half a year before and called twice to confirm that it did not cost more to pay for extra baggage if we paid at the airport rather than online. But guess what we paid more. Even though their flight was old, the seats were falling apart and the screens worked miserably. On the day of travel we received an sms that our flight from Cancun was delayed for one hour and that they had hired us on a later flight from Paris to Kastrup. This took 5 hours after we would fly. We drove out early in Cancun airport and asked if there was anything to do, because we still thought we could reach our plane in Paris. It was not there and we should talk to Air France when we arrived in Paris. Here we are and they will not do anything because they have sold our seats to others. So now we sit here in Paris and think we took all our precautions. We called early from Cancun to Air France, we left early at the airport and talked with them and we ran from gate to street in Paris to reach our real plane and then they sold our seats to others. The conclusion is that it's the first and last time we ever travel with them and I would not recommend them to anyone. DK: Jeg er ikke typen der skriver anmeldelser, men dette var så dårlig en oplevelse at det må deles her. Vi bookede flybilletter et halvt år forinden og ringede to gange for at bekræfte at det ikke kostede mere at betale for ekstra baggage hvis vi betalte i lufthavnen frem for på nettet. Men gæt hvad vi betalte mere. Nok om det deres fly var gammelt, sæderne var ved at falde fra hinanden og skærmene fungerede elendigt. På rejse dagen fik vi en sms om at vores fly fra Cancun var forsinket en time og at de derfor havde sat os på et senere fly fra Paris til Kastrup. Dette bar hele 5 timer efter at vi ellers skulle flyve. Vi kørte tidligt ud i Cancun lufthavn og spurgte om der var noget at gøre, for vi mente stadig vi kunne nå vores fly i Paris. Det var der ikke og vi skulle snakke med Air France når vi kom til Paris. Her er vi så og de vil ikke gøre noget for de har solgt vores sæder ril andre. Så nu sidder vi her i Paris og tænker at vi taget alle vores forholdsregler. Vi ringede tidligt fra Cancun til Air France, vi tog tidligt ud i lufthavnen og snakkede med dem og vi løb fra gate til gate i Paris for at nå vores rigtig fly og så har de solgt vores pladser til andre. Konklusionen er at det er første og sidste gang vi nogensinde rejser med dem og jeg vil ikke anbefale dem til nogen som helst!!!!!!!!!!!!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCancun to Copenhagen via Paris
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"wife's luggage was not there"

(Russian Federation)

Trip Verified | Moscow to Santiago de Chile via Paris. This is the worst flight experience my wife and I ever had in our lives. My wife's luggage was checked in at Moscow and was supposed to arrive directly to Santiago. However, by the time of our arrival my wife's luggage was not there and the Air France representative told us that it would only arrive with the next flight. In total, half of our luggage went missing, including the most basic clothes, what resulted in the necessity to go immediately to a shopping mall and spending money on new clean clothing. I have also learnt later that after making the claim about the delayed luggage, one piece is actually missing and Air France can't find it. Disgusting and really bad service from a company of such level. My wife and I will never use this airline ever again and we have also told our friends to avoid it.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMoscow to Santiago de Chile via Paris
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"improving steadily each day"

(France)

Trip Verified | Krakow to Amsterdam via Paris. This company is improving steadily each day. Their management of delays is top of the line. I got instantly rebooked to an earlier flight in order to get on time for my connecting flight in Amsterdam.
AircraftBoeing 737-800 / Embraer 190
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Amsterdam
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"a good product and service"

(United Kingdom)

Not Verified | London to Taipei via Paris on business class. Check in at LHR T4 is the typical fashion – slow and not too friendly. The queue for Sky Priority was long and that seems to be the norm when flying out of LHR T4. The Sky Team lounge at T4 is nothing to write home about. It’s large and not busy but feels very basic. First lag of the journey was operated by an Airbus 320. The plane isn’t new and the business class seat was exactly the same as economy although they kept the middle seat empty. Service was efficient but lack of warmth and the catering wasn’t exciting. Left Heathrow slightly late due to traffic control but arrived at CDG slightly early. The transit in CDG is pretty straight forward but not as efficient as AMS Schiphol. Airport is modern and clean, and the Air France lounge in hall M was busy. Being at Air France lounge the drinks (wine and champagne ) choices were good. Second lag of the journey (CDG to TPE) was operated by an old B777-200. Boarding was well organised and Sky Priority was enforced. I was surprised that no one was at the door to welcome passengers. However once onboard the service was friendly and warm and the crew were very elegant. Food and wine on AF was first class and the seat was comfortable and spacious. Entertainment system also worked well although this was an old plane. There was no wifi though. Overall Air France business class (the renovated version) offers a good product and service, but personally I’d prefer to travel on A350 which is so much quieter than B777.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLondon to Taipei via Paris
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes