Air France

✅ Trip Verified | My flight was canceled on June 17, 2022. It was supposed to depart at 11:55 pm and 30 minutes Before we were supposed to take off they canceled it and told us they are going to give us a hotel to stay in until they get us a new flight, but 4 hours waiting in the airport until they got us a hotel in Manhattan witch is an hour away from the airport. After that they told us to pay for everything we need and save a copy of the receipt and send it to the airline for a refund. I ended up paying around 300 dollars and I still haven’t gotten the money back and it’s been almost 2 months!

✅ Trip Verified | This airline have 2 people working at the check in counter where you get there early and spend more than 2 hours waiting on a line even tho they know your flight is about to leave and you need to pass through security. Also they are losing luggage, and if they find one of them was open (even when you put a lock on it) with a lot of missing items. They did not answer the claims made.

✅ Trip Verified | I make several international trips a year. This trips' flights with Air France were clearly the worst. We were only on this AF flight with our Delta reservations because of code sharing. Not only were the flight attendants condescending, food inedible and the ground service bizarre, to add insult to injury, they lost our luggage and cannot locate it. AF's service desk is impossible to get on the phone. I have been trying for a day and a half since we returned to ask about the status of my missing luggage. We called Delta and after a wait of over an hour were told we should have called AF. Finally after a wait of over 2 hours we got a person to speak at AF -- the person manning the phones said they live in a status of perpetual wonderment as to where the luggage was and had certainly no idea where mine was. Frustration, upset, anger, disappointment. I will never fly Air France again. If you have an option, take another airline unless you can pack all your clothes in a carry on.

✅ Trip Verified | We have traveled Internationally many times but we have never experienced anything like this. The customer service was absolutely rude, inpatient, and untruthful. All of our connection flights were an hour late. Most importantly, our flight had a 10 hour layover in Paris coming from Greece. I reached out to customer service using the 800 237 2747 which is not even located in France (it is a call center in India) who have informed me several times, all I needed to do was submit an online claim for hotel accommodation on our 10 hour overnight layover. When I submit the online claim they tell me to call back the 800 number who then informed me I need to reach out through Facebook messenger. On that communication I was informed I should ask for accommodation in person when I get to Paris. Upon our arrival in Paris at 11.40pm the customer service informed us they will not be providing us with hotel accommodation since we bought the ticket knowing there was a layover. They only provide accommodation if your flight is canceled or delayed. This did not make sense because all of their flights from Greece to Washington, D.C. had layovers at the time of our booking. This was completely new information for us since we have been communicating with their customer service for over three weeks before our travel which could have made our own hotel booking if they didn't lead us to believe they will provide one for us. Because we arrived around midnight there was no hotel available for us during our layover and we had to sleep at the airport. We are absolutely disappointed with how they handled the conversation at their customer service office in Paris where we were told, “sorry you received misinformation but since our call center is not in France we cannot control what information they give.” This is the first airline we know of that have no control over their customer service. We will never use this airline and I advise anyone who might have similar flying scenario to make your own accommodation regardless of what the customer service tells you. We were not the only people who spent the night at the airport, there were many families with kids who slept on the floor. Absolutely horrible the way they speak to you and also condescending.

✅ Trip Verified | I had a wonderful experience with Air France. The staff was really friendly and helpful, I had a problem with my entertainment device and they quickly fixed it for me. The food was good and the service was perfect, it was possible to ask for drinks or snacks for free which is a big plus. The ambient lights made the flight more enjoyable and the plane was beautiful. I had no problem to retrieve my luggage or to board my flight. I'll definitely fly with Air France again, thank you !

✅ Trip Verified | Air France ground staff in Marseille were helpful as they anticipate our flight to CDG, in order to be sure that we would catch our transatlantic flight. However boarding at Marseille was one of the most messy I have ever seen, due to the lack of instructions of staff. Direct channel from Terminal 2F to Terminal 2E (K), with dedicated immigration and no security check was of great relief. Splendid. Catering at lounge was excellent. Boarding of flight to YUL was also a torture, as we had to wait under the sun (during the heat wave) on a ramp during more than 20 minutes. On the other hand service, food and comfort on AF A350 Business class were exceptional, showing a brutal improvement. Air France could have deserved a 10, if they had learned to board with SQ staff.

✅ Trip Verified | Moved my flight forward 24 hours at short notice with no other suitable options provided, no WiFi on the departing or returning flights, didn't credit miles to my "Flying Blue" account. IFE not working for the return leg of my journey (ICN-CDG). Complained 9 weeks ago, checked my claim progress on 20/07/2022 and still just showing as received. Checked again today and now they can't find it. They don't reply to calls, emails, their WhatsApp communication is with an infuriating bot which serves 0 purpose. When you ask to be passed to a service agent you'll get no reply until 2-3 days later where they explain their agents are busy.

✅ Trip Verified | Online check-in and bag drop at Heathrow were straightforward, but the boarding procedure was cumbersome due to an apparent shortage of people at the gate (only 1 for most of the time). A gate between the queue to enter the departure lounge and the lounge itself was left open and one passenger managed to wander through, by-passing the gate agent. Luckily they noticed it and firmly directed the passenger back to the queue. This could have been an administrative if not security problem. On board the service was efficient and pleasant. We were delighted to find that AF served a decent snack on short-haul flights (a sandwich plus a choice of alcoholic or soft drinks). Probably because of the slow boarding process at Heathrow our first leg to CDG operated 25 minutes late, resulting in us having to sprint up and down staircases at CDG to catch our onward flight to Lisbon. Our baggage made it too -- phew! All in all this was a pleasant experience, especially onboard.

✅ Trip Verified | One of the worst baggage service I ever seen. I travelled on end of June and still not received my missing baggage. 10 days back Got a mail saying your baggage was found and it’s on your way but after I haven’t received any information from the airline. Very disappointed with the service. Now I have to travel back to my place without my bag.

✅ Trip Verified | They have no process in place to smoothly inform people how to declare missing baggage and how to schedule a delivery. I've called the help line over 12 times and have been on hold for upwards of 45 minutes before the line hanging up on me. None of the support options seem to work and I've done my best to be patient, but I would really like an update. On the flight, we were given our meals and for an hour and a half, they let our trays sit there. They didn't pick up the trays for so long that people were helping each other out by holding their trash so they could move about the cabin. The flight attendants were nice, even if not very prompt. They seemed as upset about the situation as we were. I'm still on hold (day 2 trying to speak to someone) as I write this review.