Air France

Not Verified | Do not use Air France if you have another option! We were scheduled to leave Italy at 6.10 am on July 12, to catch a connecting flight in Paris to JFK. The night before they changed our flight to 7.45 am so we would miss our connecting flight. Instead of scheduling the next available flight from Paris to JFK, they changed our connecting flight multiple times and in the end, we had a 14 hour delay in the airport. No one communicated the reason for this long delay, we can only assume that they gave our seats away to the passengers that had already been stuck in the airport for 24-48 hours for a plane to JFK. The only compensation Air France offered us was a $31 food voucher for five passengers to hold us over for a fourteen hour delay. It is apparent that this airline is not at all prepared to accommodate the influx of passengers flying their airline and definitely does not respect their passengers time. We will never fly this airline again!

✅ Trip Verified | The tickets for our flight were bought online, yet at check-in, we were told the flight was full and that we had to board a different flight with a stop over at Amsterdam. We were originally going from Lyon to Venice. The new route costed us a delay of more than 2 hours. Each flight we boarded, or checked-in for, we were told they did not have a seat for us until everyone else had boarded. It felt like we had bought last-minute budget tickets and treated less than everybody else. Yet we had spent a large amount to travel to Venice. The entire journey we were still grateful we could fly and hopeful we could get to our destination. It was stressful to say the least. This has been a bad experience and I don't recommend Air France.

✅ Trip Verified | I flew from Lisbon to Osaka via Paris. The flight was delayed for two hours and when we arrive, we had to wait for another hour to find that there was no luggage. It is now the 14/07/2022 and I still don't have my luggage! Last Saturday, I received a message saying the luggage was found. But I have not received the luggage yet. Therefore, and considering the very long time I have been without luggage and without actually managing to talk, exchange messages or even smoke signs with Air France, I found the company unreliable with a terrible customer service.

✅ Trip Verified | It has been 4 days and no information or sign of luggage! I cannot reach any customer service number (France or Mexico) for days and have been waiting on Facebook chat for a day now. The tracer says that the luggage was supposed to be delivered yesterday and there is no status update. I tried to add a claim and the website gives me error when I submit. I ordered special meal when flying and it wasn't there and I had to have their standard meal.

✅ Trip Verified | What a shambles and I will never fly with Air France again. This flight was 1.5 hours late, which seems normal for that flight. AF had tried to throw me off my connecting flight and put me on one for the next day but the check-in girl at BKK managed to reverse it and I made the flight. I asked on exit how far away my next gate was but they didn’t have a clue. A 2-3-2 business class is decades out of date and the cabin crew were men who did their job in a minimalist manner but there was no friendliness or engagement with the passengers, downright miserable. The food felt very overly reheated. There looks like a lot of pages of movies but a lot of it was many copies of the same film, no idea what that was about as you choose your language when you click on play. They get round their terrible performance by using that awful and insulting catch-all phrase, “For operational reasons”. When we landed at CDG there was another plane still at our gate.

✅ Trip Verified | My trip is over and I have still not received my bag. Horrible service. They do not answer phone calls or respond to emails. They literally left me high and dry. The fact that my holiday is over and still no correspondence from this retched airline I feel is reason enough not to fly with them. Honestly ruined what was supposed to be a relaxing time.

✅ Trip Verified | Our flight from Nairobi was delayed 3 hours. When we got to Paris we missed our flight to Toronto they told us we have to wait 9 hours, which changed to 14 hours. They lost my stroller. We got to Toronto I miss my flight to come home to Edmonton my luggage are missing nobody wants to help. When I ask they say go to WestJet.

✅ Trip Verified | The check in lines were long and there were not enough staff. The flight delayed for over an hour, more than 5 baggage were lost in a flight which causing a long queue on the luggage center. However, there were only two staff there. The staff promised to deliver the missing baggage to my address within a week. Turn out it is still missing while I am writing this comment, which is almost a month since my flight. I tried different methods to contact Air France and it is really hard to call them. There is a email that you will never get a response. There exists a phone number but you had to wait for at least 35 minutes before they pick up your call. I Called a lot in these three weeks ,wasting a lot of times but no one really could help. I went to the airport, imagining someone can help if I meet them, but the baggage service center was closed and all other staffs told me they can do nothing. So basically if you take Air France and the baggage is lost during the flight, you will not be able to do anything and no one from Air France can help you.

✅ Trip Verified | I flew with Air France on flight AF1424 on 3rd July 2022 from Paris to Berlin. I knew there were cases of large queues for luggage check-ins and anticipating this, I left for the airport 4 hrs earlier and arrived 3.5hrs earlier than my flight time. And as expected, the line was huge. Despite the fact that they had automatic machines where you could check in your luggage, those machines opened late and 3-5 members of Air France were operating those counters. When the machines started running, people did not know how to use them. For example, if your bag were overweight by a certain threshold, the machine would get stuck. Thus, requiring human interference (or maybe people just didn’t know) to make it start working again. Secondly, the machine did not mention that you need to check in your hand luggage also. So, people had to come back from security. There was also a long line of people printing luggage tags after getting in line. Thus coming back and forth into the queues and stalling the people behind them. There were people just getting in line without waiting for their turn. Some of the cabin crew were gloomy.

✅ Trip Verified | The connecting flight from Paris to New Delhi was cancelled. We were made to board the flight, sat inside from 10.30am to 3pm after which announcement was made that flight is postponed to the next day. No one was assisting to answer queries. All we were told was to go to gate K57 and arrangements would be made. Only arrangement was made for business class passengers as if rest were travelling for free. Air France lounges denied entry even after many were ready to pay charges from pocket. It is 12.03 at night and no one from Air France has come.