Air China

✅ Trip Verified | Frankfurt to Bangkok via Beijing, returning from Singapore to Frankfurt via Beijingh. The positive was flat bed seat, the lounge in Beijing is ok, tried Chinese wine for first time. The negatives incude constant announcements interrupting sleep/entertainment. The sleeping and entertainment gear (duvet, pillow, sleepers and headphones) was constantly checked and taken off one hour before landing because "people steal them". Some staff were nice others not. I am a vegetarian, and while everyone was getting canape, starter, main, salad, bread, cheese selection and dessert. I was given one dish on most of the trays, no bread no butter. I was hungry in business class on Air China, first time I ever experience that in biz class. There was a lovely vegetarian menu in Business Class but I was not allowed to have it because I asked for vegetarian option during the booking - very puzzling. The entertainment system is 20 years old, the information is inaccurate. Not impressed. From and to Zurich they cannot emit boarding passes, so it was quite stressful to wait at the gate for someone to give us boarding passes specially the inbound. Information is limited and badly translated from Mandarin. Not impressed.

✅ Trip Verified | Bangkok to London via Bejing. The website doesn't work properly so you are not allowed to checkin online. Rude staff that doesn't speak English. Plane really uncomfortable and unclean. Don't change flight in China because you will find yourself lost with staff unable to speak English and very rude. Also they laugh on your face when you try to ask questions in English. I will never recommend this airline.

Not Verified | London to Manila via Beijing. I went to Manila via Air China and had a connecting flight to Beijing. Upon arrival in Manila, my luggage is not there. I had to fill up a form indicating that my luggage is missing, etc. The following day I received a reference and after that no one even bother to call me or update me about my missing baggage after that. It’s been 6 days already and still I dont receive anything from them. Even their customer service is not helping saying that they dont have contacts to Beijing or Heathrow and all they can do is wait. If only I can go and find it myself in Heathrow, Beijing or Manila airport, I will find it myself.

✅ Trip Verified | Recently flew Air China in first-class from Beijing to London. The aircraft is quite new and the seats in first class felt comfortable sitting on. Although the seats are not suite like seats, still once you put up the partition wall up between you and the person next to you, there is privacy. The food was very average but the crew was pleasant. There were 3 pax onboard and 3 crew members were serving. There is nothing exciting to write home about Air China’s first class, but I felt comfortable and relaxed throughout the flight and slept over 5 hours undisrupted.

✅ Trip Verified | Bangkok to Washington via Beijing. Two members of my family arrived in IAD without their checked luggage. The CA rep at IAD provided them with a baggage irregularity report which did not have a complete reference number, which meant that each time trying to follow-up with Air China it was a major hassle having to find the case in their system by using bag tag numbers, etc. Sloppy work on the part of the agent at IAD. We were told that the bags would arrive three days later, despite the fact that there were daily flights with both CA and UA on the PEK-IAD route. The bag finally arrived. I put in a claim for compensation for the purchase of essential clothing and toiletries. I submitted all required documentation and a claim for US$530. I was told to email this information to an Air China agent at LAX. After a week, I had received no response. I called Air China and was told that the agent who told me to email her was on holidays. More ineptness. I was told to email the claim to baggage services at IAD. I did so and received a reply stating that each passenger was entitled to the grand sum of US$43! What does CA think can be purchased in terms of essential clothing and toiletries in the middle of winter in Washington DC for US$43? Shameful on the part of Air China. I wrote the and shared my indignation, particularly as my family members are Star Alliance Gold. They just lost me and my family as customers.

✅ Trip Verified | Booked a trip from Singapore to Tokyo via Beijing for my family this December holiday as it is really very affordable, and it turned out great! We got our luggage safe and intact. The flight entertainment was alright - not a lot of new movies but have some that we have not watched so that got us through our flights. The service was alright too. Maybe that is because we can speak and understand mandarin. Food was not good but bearable. Overall, we had a good, value for money experience.

✅ Trip Verified | Sydney to Beijing. This has to be the worst airline in the world! After herding us (pensioners) into a huddle at Sydney airport they left us like that for 6 hours and then tell us the plane is technical and go get a hotel and come back tomorrow (after 2 weeks they gave us AUD200 each). when we did they had cancelled us out of all our flights to Portugal and we had to get Flight Center to re-book us, they hadn't even booked us on the new flight. The staff couldn't give a monkeys about its pax and treated us like animals and were so arrogant. The queue even had a fight as people were so tense and the police were called.

✅ Trip Verified | Sydney to Moscow via Beijing. The worst airline of all time! Website and App are horrible, making online check in not possible. For example, on app, you cannot check in if you do not have a Chinese phone number. When you enter a code of a different country, it defaults back to Chinese. For long flights it is so crucial to be able to select a seat before all the good ones are taken. After 2 hours of trying and multiple customer care calls which brought zero result, I have last row middle seats on both of my flights (24+ hours journey time). Unbelievable! Customer care is useless as well: they cannot do anything about not working online check in and are not even able to tell at what time airport check in closes. This is the very least they should be able to advise. On the flight there is very little leg room (even for me with 165 cm highly), the wine they serve is of very poor quality, the meals are rather small. I will never fly with them again!

✅ Trip Verified | Beijing to Rome. I like Air China, but at this trip I don’t like, because the plane is very old. Air China’s A330 this plane is very old. A lot of Air China’s aircraft there aren’t any WiFi other Chinese airlines have more airplanes have a WIFI, I don’t know why Air China hasn’t got a WIFI on his aircraft and it was a one of the most important airlines in China.

Not Verified | London to Beijing. Rubbish airline, they changed flights 5-6 times and the final change the day before departure. Unable to make change, so they cancel whole booking. They shift the responsibility to the booking agent despite the booking being with them and them making the change.