✅ Trip Verified
| San Francisco to Manila via Beijing. You get what you pay for. The fare was the cheapest during the time I booked it, however the overall experience was horrible. On the way to Manila, one of my 2 checked in luggage was lost-and getting a hold of an agent both in airport I arrived and through the phone was a nightmare. Food was subpar (I've had worse) and the bathroom's stink level is variable depending on the time you go there. When I got back to the States (this time via Houston), I was able to pass through the immigration line fast however my bags took a long time to get out of the conveyor belt. When I looked around, it wasn't only be who was in panic mode and kept looking at my watch as most of us had connections to make (mine was to Atlanta via United). I tried talking to the agent in the airport who was near the conveyor belt regarding my situation but to my surprise, she was very rude and told me I have to pay for my fare to Atlanta in case I miss my connection. By then, you can imagine how desperate and tired I was and I was near to tears by then but she simply looked irritated and later on I realized she was displaying that sort of attitude to everyone who was inquiring about the fiasco of delayed bags and connecting flights. Fortunately for me, when I went straight to the United counter, the guy there was very sympathetic and booked me on another flight, same day with no extra charge since I did miss my connecting flight. Now that was what customer services should be. Even if I ended up in the end paying for it (which thank God I did not), treating your customers like dirt when they are dead tired from flying over 12 hours isn't how I think customer service should be, The only good thing about this airline is the cheap price of their tickets-however if your may concern is getting through your trip without fear of losing your luggage or dealing with airline personnel who will be polite and at the very least professional to you-this is not the airline for you. So yeah-if I have a choice I will not fly this airline again unless I want to risk going through these horrible experience again. If you can spare the money to travel stress free, avoid this airline at all cost.