Air China

I think that Air China is the worst airline I have been in. I don't speak English well, however, when I was flying back to Seoul Incheon, I thought that they would make the announcement also in Korean. However, they only did the announcement on Chinese and English so that I hardly couldn't understand what they said. Also, I thought the food was the worst. When I asked the staff where the bathroom is, they only said in Chinese that I couldn't understand.

My girlfriend and I flew with Air China from London Heathrow to Bangkok via Bejing, and everything was fine. The staff were extremely friendly and helpful, food was as good as can be on an economy flight, and the beer (a chinese beer) amazing. The entertainment was good, but could be better. We had only paid GBP330 for these flights, so we were realistic on our expectations. Air China were no better or worse than other airlines, purely on price they would come higher than some premium airlines. Air China is a chinese airline, therefore the majority is going to be catered towards the Chinese. I recommend this airline for comfort, safety and all round enjoyment. But more importantly to try the Jingjang beer.

London to Sydney return via Beijing. On the flight out I asked for an extra legroom seat and was given the entire exit row of 3 seats to myself. The next leg I got the rear seat with a whole row of 4 seats to myself. I took my own snacks on the plane as I am picky with what I eat but the rice and pork or rice and chicken were edible. Overall given the price paid and service, the attendants were polite I would recommend Air China. The recommendation for them is to sort out the inflight entertainment as it is very outdated and mainly in Chinese!

London to Sydney via Beijing with Air China - a mixed bag of reviews had left me a bit perplexed about the company prior to flying but now that I have truly lived the Air China experience I feel that it needs sharing. It started all wrong from check-in. I was traveling with my 8 year old daughter and we had been given seats 10 rows apart. When I realised and tried to ask for help, the man at Air China desk could not utter 1 single word of English and gestured me towards some other women and walked off. Anyhow we were all sorted or so I thought. I am a vegetarian and had booked 2 veggie meals online and confirmed at the check in. Once on the plane, different story, no veggie meal, the staff was so rude and kept repeating beef or fish - no vegetarian but vegetables in the meal? I ended up eating the rice and the spicy broccoli, which left me with a bitter taste. The flight back was no better. We sat on our allocated seats, I could smell a lovely lemon spray with a vague touch of vomit. Thought nothing of it at first but when the floor felt squidgy it dawned on me that we were sitting right where someone had been sick and clearly it had been cleaned in a hurry. I tried to explain myself to the staff who could not understand a single word of English so ended up taking her to my seat and showed her the issue, the answer I got was "aaaaahhhh", which we all know is the usual response one gets from someone with great customer service skills. Anyhow I patiently waited until staff from business class turned up and ushered me and my daughter towards some other seats. No apologies given, just a gesture showing me where to sit. Needless to say that I am clearly put off by the lack of customer and general service provided by Air China and would not want to travel with them again. Some might say that this is what you get in economy class. I would simply respond that you cannot put a price on manners, understanding and sympathy. (by the way, English as a second language is no excuse).

Vienna to Beijing in business class with Air China. The flight was purchased for me by a client, so I can't complain about that part - but the Air China experience was truly awful! Seats on the A330 were comfortable enough, but having asked to move to some empty seats in the rear cabin and been refused, I later observed the cabin staff all stretched fast asleep for the majority of the flight in these very same seats. Their English language is restricted to basic service words, and don't try asking for something like ice or anything slightly off the standard patter - they just smile and walk away. Food was economy standard, served on better utentils, and IFE had 4-5 year movies listed as latest releases. They aren't worthy of being in Star alliance.

✅ Verified Review | PEK-KUL-PEK in business class. First impression of cabin was refreshing and relaxing, this after stepping off United Airlines Boeing 777-200 (8 abreast in business class) from Washington. Seat comfortable, able to sleep on the flight KUL-PEK. Attendants attentive, English only moderate but for me sufficient. PEK-KUL meal I recall choice of 3 Asian and 2 western, quality of western menu equal to US airlines. KUL-PEK served breakfast, the western breakfast sufficient. I didn't find a large selection of IFE options suiting my western (US/British) tastes, but would choose them over United Airlines.

Tokyo to Vienna via Beijing. A321 plane from Haneda seems to have a new business class seat with personal inflight entertainment system. Seat comfortable for regional flight with very good seat pitch. Service and food all very good. A330 seat is very comfortable for sleeping and good service. Meal on the Beijing to Vienna flight was not the best you can get in the sky but still good. I communicated in Chinese with the crew so I can not comment on their English speaking skills. English spoken movie selection is very limited, it is mostly Chinese films with English subtitles. Breakfast was served more than 2 hours before landing, which I thought to be too early. There is fixed Chinese or western breakfast menu, you can't choose individual items. Spinach omelete was nice. There is no premium line at Beijing airport and the queues can get a bit long. This was my first time flying Air China long haul and although it is not my first choice when flying between Europe and Asia, I would fly again if price is good.

Hong Kong to Chengdu. Air China is so bad that there are many 1/10 reviews. I think a 1/10 score is honest for what it offers. The price though are not cheap considering what it offers. The tv plays ads for 120 secs every time you use it. I need to wait for 30 mins for baggage collection on a flight with only around 180 passengers. Dont take this airline if you have other options, the price of this flight is expensive comparing with other airlines but offers the worst service among them.

San Francisco to Manila via Beijing with Air China. I don't usually write a review but my bad experience with Air China prompted me to do so. When we reached Manila all of our 4 luggages are not in the carousel, so one of the airport staff lead me the customer counter to file a complaint of missing luggages. Finally i contacted the Air China after several attempts and they told me my luggages was delayed because they need to change the air cargo and it will arrive the next day - and it did. But when it arrive it's not complete and one luggage is not there. I called them back and they said it will arrived the next day. Finally I got my complete luggage in 3 days. Then, coming back from Manila, we missed our flight to Las Vegas from San Francisco because we need to get our luggages from SFO carousel then transfer it to their connecting flight. Another thing, we can't even understand what they are saying during any of the onboard cabin announcements. Not gonna use Air China again!

London to Melbourne via Beijing with Air China. The seats were small and the interior of the planes felt old and dated. The cabin crew were rude and not interested in helping you with anything. I won't be using this airline again.