Air China

✅ Verified Review | I flew with Air China from London to Manila via Beijing with my family. I tried to check-in online a day before our flight and its system does not work and gives me a lot of error messages for no reason at all. This left us no option but to check-in physically at the Heathrow Airport. Because of my inability to check-in online and select a seat, the entire family – my wife and 12-year old son were also seated apart! On our way back to London via Beijing, and given my bad experience with its online check-in system, I tried again to use its online check-in system on the hope that it will work. I used it 2 days before our flight but simply suffered the same plight for this horrible flight. The system simply does not work. Our flight back to the UK was unpleasant to say the least. The crew is rude, and I thought that their rudeness may be due to their inability to speak English but it was not. The food is no good either.

Harbin - Beijing, 7/25/2016 with Air China. Nothing much to say. After we took off, they served a salmon sandwich and a drink. Beijing - Newark, 7/26/2016. The seats were decently padded and had a decent amount of legroom with 32 inches of pitch. There is a footrest and adjustable headrest. The IFE was slow and laggy, but over the span of three weeks, they have added many movies, making the flight less boring. The first meal was decent. The seafood with rice was flavorful, while the bun was warm and soft. The cheesecake was green tea flavored, and was decent. For the second meal, I had the beef with rice. Also flavorful, but no dessert. The bun was colder, and as hard as a rock. Overall, I would recommend this airline, but only with very cheap fares.

✅ Verified Review | My Air China flight was from Barcelona to Tokyo via Beijing. The travel took 19 hours in total and just like any other traveller, I was exhausted and just waiting for my luggage so I can go home and rest. I arrived at Haneda airport waiting there for an hour but I couldnt find my suitcase. After few minutes , an airport staff confirmed that my suitcase hasn't arrived and will need to be tracked. Worst part is, you will sign a paper which authorizes them to check you luggage without you being physical there; which I dont like because I want my things inspected infront of me.

Seoul Gimpo to Los Angeles via Beijing and I have only a deep sigh of annoyance when recounting my first experience with Air China. My entire experience from start to finish was either mediocre or pitiful. Check in at Gimpo felt like a lifetime as stranded passengers from the day before were asked to line up in the business class line to be re-ticketed, causing the economy line to move faster. Once in Beijing, airport security was a disaster with the transit security line taking over an hour to complete. With my frustration level steadily rising, it only become worse when gate agents neglected to communicate that our flight was delayed due to weather and having discovered the news an hour later after enquiring. On board, cabin service was a hit or miss with attendants being a roulette of either lukewarm or friendly. Requested meals were often mixed up or forgotten as I was given the wrong meal. Finally, in adding to my string of mishaps, my priority tagged bag was put out last in the baggage carousel. The business class experience I had hoped for was barely existent on Air China.

✅ Verified Review | Manila to London Heathrow via Beijing with Air China. Started smoothly with check-in at Manila, however, the lounge Air China share in Terminal 1 is so poor and feels dusty. Lacking food options, only a couple of stale sandwiches and plain rice. The flight from Manila to Beijing on B737-800 was comfy enough - never tried the food as catching up on sleep. The changeover at Beijing was shocking - the queues and disorder unreal, no organisation, no Business class lanes and took over 1 hour 30 mins within the same Terminal. Then the hike to the Business Class lounge and what a waste of time that was. No cold drinks, poor Chinese food, very bland and my local budget take away does better and again, the smell of dust like the carpets haven't been cleaned since the Terminal opened. Final call for the last flight was 1 hour before the flight was due to depart, we were put on shuttle bus crammed like the local metros and waited over 30 mins before moving off to the plane and then of course delayed as per the Beijing usual. The seat on the B777-300 is a flat bed rougly 6'4"" and slghlty narrow but comfortable, the AVOD is a waste of time unless you're Chinese. Food was shocking, all cold drinks served at room temperature - do they not have ice in China?

Having paid $265 in excess baggage (I was relocating permanently from South Korea to UK) Air China, left all baggage behind in Beijing. Along with several others from my flight we made our complaint at Heathrow lost baggage desk. I was told my baggage would be delivered within 24 hours. It did arrive, but 48 hours later. On the flight, food was average at best, beer was lukewarm, inflight entertainment was poor with controls set into the armrest meaning movies would accidentally be fast forwarded/stopped etc - very annoying. FA's were unsmiling/unfriendly but professional. Flight was too cold, with thin, ineffective blankets provided. Transferring in Beijing was most unpleasant spending most of my transfer time lined up in non air conditioned arrival hall, ready to be manhandled by over zealous military style Chinese security officers. All in all not a great flight experience (I realize not all of this was down to Air China).

✅ Verified Review | Ulaanbaatar to Beijing (CA 956 and CA 955) with Air China. These 2.5 hour long flights were relatively uneventful albeit with minor turbulence. The aircraft appeared to be relatively well maintained. FAs were cold but professional. A meal was served only on CA 956 because it was during dinner service, while only refreshments were offered on the return flight. The only meal offerings were Asian inspired but tasted ok. Overall, a standard trip which got me from A to B safely but nothing I would write home about. I found it strange how Air China doesn't allow passengers to use mobile phones (even on flight mode) during the flight, mentioning that anyone who breaks the rule faces 'serious penalties'.

Paris CDG to Nagoya via Shanghai. I would not advise to take Air China - Was disappointed at the many changes of flight Schedule. At Nagoya for my way back to Paris, they could only check in till Shanghai, which means I had to do everything again at Shanghai. IFE was rather for Chinese people - the food looked like simple fresh frozen food, and did not reflect the good Chinese cuisine. I appreciated the hardwork of Flight Attendants on board.

Was leaving Beijing to Singapore on Air China with my family. We check in 3 hours before our departure at gate E26. Less than 45 minutes before departure, the gate changed to E51. It happens sometimes and as usual, the announcement is not clear. To go from E26 to E51 is a long way as we are not familiar with airport terminal 3, I understand later there is a short cut to go to E51. But you only have less than 45 minutes before departure to make your way to E51, We just follow the signboards instructions. We were rushing from one end to another. But what really annoyed me is that there is not a single customer service officer/staff at the gate E51. A customer service officer appeared about 10 minutes before the original departure (1535 hrs). This is the first time, I have encountered such poor quality of service from a national carrier. The flight was delayed about under 2 hours before departure. Their ground operation's customer service quality is appalling.

Beijing to London with Air China. Cabin crew speak very poor English and ignore passenger requests. The captain kept on turning on the seat belt sign for any minimal turbulence. Food was poor quality. However, would still recommend flying with this company due to low prices and good quality aircraft.