Air China

✅ Trip Verified | Singapore to Harbin via Beijing. I am comparing Air China with Singapore Airlines with whom I have traveled many times. There was some negative initial prejudice involved. The cabin crew service is acceptable in terms of proactiveness and attentiveness. I sat on the middle seat and find it difficult to move to the toilet without the person in the aisle seat getting up for me. The number of toilets could be more as the wait can be long. In my outbound trip with them, I did not realize that there can be subtitles to the movies.

✅ Trip Verified | New York to Hong Kong via Beijing. This was the worst flight of my life. First of all I spent three hours on the check in line, after that the flight was delayed for 14 hours, and obviously I missed my connecting flight and also they lost my luggage

✅ Trip Verified | Dehli to Beijing. Worst airline to fly business class and seats were not reclining, sat like economy class and staff could barely speak English so hard to get what they are talking about they couldn’t fix. The food was not like business class, wouldn’t let us use lounge. There was no one who you can complain about service they asked us to call third party who booked the flight which is stupid, they are not responsible for inflight service. I emailed them I got email back saying sorry about your experience.

✅ Trip Verified | London to Osaka via Beijing. On first flight - Bags lost on flight to London by ground staff in Beijing. Also, Air China does not allow iPods to be turned on during the whole flight, despite mine being an iPod classic and thus effectively having the wireless abilities of a potato. The seat belt sign is also not turned off on any of my flights with Air China, and you are often told off when you go to the toilet. This is obviously ridiculous on a 10 hour flight. First flight from London to Beijing was delayed by three hours, meaning the connecting flight to Osaka was missed. There was a 14-hour delay until the next flight, the next day. No apology from anyone and made to queue for four hours in Beijing Airport for a hotel and visa. Provided with a hotel, but despite officials claiming to put me with someone of the same gender, I was put with a Korean woman. I was severely uncomfortable and I can only imagine how she must have felt. Finally got on the connecting flight and my tray was covered in stains, which the hostesses repeatedly ignored when I asked to wipe away. Unprofessional and rude, and will not fly with again.

✅ Trip Verified | Flew Paris to Melbourne via Beijing with Air China, we were happy with both flights. The first plane was very comfortable and both the ground staff and flight staff professional and helpful. We found the standard of English on both flights to be at a good level, being native English speakers living in France we can appreciate the effort it takes to communicate in another language. The food on both flights was of an acceptable standard in view of the cost of the flights.

✅ Trip Verified | Osaka to London via Beijing. Very unhappy with Air China. My luggage was delayed (lost) on the outbound flight and was not delivered to my address in Japan for 2 days. A Christmas Present was removed from the luggage and I don't understand how it passed through London security, but not through Beijing. Plus on the return flight although I paid for and reserved a window seat on the leg from Beijing to London I was told that I could not have the seat that I had booked. Finally my luggage (including all other transit passengers luggage) was delayed on the return flight and has not yet arrived - promised delivery to my home address after 2PM on 6 January. There has been no offer of compensation for either the inconvenience or additional costs incurred in delivering the luggage to my University address as the luggage had to be delivered to my home address. All in all a very bad experience flying with Air China and I would definitely not recommend them to anyone,

✅ Trip Verified | Melbourne to Shanghai. The Air China online check in is useless. I couldn’t print or email my boarding pass. When I called the phone number provided on their website, the person on the other side of the line was impatient and again, useless. He didn’t know or couldn’t be bothered to explain how to get my boarding pass printed. He kept telling me to use Firefox or IE. The problem still wasn’t solved after I tried Firefox, and everyone knows IE is not available for MacBook and it has been discontinued. His attitude left me helpless. I called the phone number of Melbourne Centre, no one answered. At this stage, no one could help me. Being a Chinese myself, and living overseas for a long time, I am shocked by the customer service standard provided by Air China.

✅ Trip Verified | Seoul to Paris via Beijing. I bought a ticket to fly from Seoul to Paris (with a flight transfer in Beijing) in order to spend Christmas and the New Year with my friends and my family. My first flight was from Seoul to Beijing on the 23rd December was supposed to take off at 6:10pm. The flight was delayed several times and finally took off at 11:35pm. I asked to the Air China staff to change my ticket and get a direct flight from Seoul because I was sure I will never get my transfer. The Air China was very unfriendly and did not care to help. Beijing to Paris : my original flight left without me, because my flight from Seoul arrived very late. I arrived to Beijing airport and was asked to line up in order to get a new ticket. I arrived to the staff, handed him over my passport and my flight ticket. He confirmed me that I could not take the original flight and had to take a flight departing on the 24th of December at 1:00pm! I asked him if there was no other flight departing earlier. He answered me that there were not earlier flights. Then I asked him then if he could upgrade my ticket from economy class to business class. He then stood up and yelled at me. I had to accept to take another flight at 1:00PM at an economy class seat I could not choose at the very back of the plane. The airport staff was terribly unfriendly and unable to communicate. Until I arrived to Paris, I was not sure if my suitcase was in the airplane or not. I finally took my new flight at 1:00pm and arrived at 5:45pm in Paris. I arrived to Paris at 5:45pm instead of 6:45am. I arrived to my home very tired. I will never recommend Air China to anyone.

✅ Trip Verified | San Francisco to Mumbai via Beijing. My husband followed several times through email and also through call center for knowing status of upcoming flight on 23 December but there is no response as on date 21 December. They haven't replied for meal request. Airline has no importance for even business class guest and will not recommend for travel.

✅ Trip Verified | I recently flew Air China economy class from Los Angeles to Tokyo via Beijing. The LAX-PEK leg was on a Boeing 777-300. The flight departed LAX around 12:40am on time. I had an aisle seat. The seats were comfortable with reasonable legroom and were slightly wider than other airlines. The seat back entertainment had limited number of movies and TV shows, but I was more interested in sleeping than watching a movie. The flight crew did a reasonable job serving the after departure meal and breakfast. The meals were edible, nothing special. One complaint I have is they could have been through the cabin more often with water and juices during the flight. I gave myself several hours for transit through Beijing. This was reasonably fast and I had no problems. On the Tokyo leg the flight was on an A321. The interior of this plane was a bit tatty. The seats were comfortable, but a little thread bear, but tolerable for a short 2 hour 40 minute flight. Again on this flight the flight crew could have been through with water or juice more often. After seeing previous reviews I was expecting the worst, but was pleasantly surprised.