Air China

✅ Trip Verified | I do not know why there are so many negative reviews. I flew Air China from LAX to BKK, with a layover in Beijing (both ways) in March 2018 and everything went smoothly. Check-in was easy, the flights were on time, anything necessary was doubled in Chinese and English. The seats were airplane seats, just as big and comfortable as any other airline I've been on (so not great, but fine). My fiance is 5'10" and I am 5'8" and we both fit just fine. The food was fine. There were a lot of great, new movies available. We have absolutely no complaints.

✅ Trip Verified | Shanghai to Melbourne. Was due to fly from Shanghai to Sydney on Qantas recently but due to mechanical issues we were placed on an Air China flight instead. It was horrific from start to finish. Rude and unhelpful check-in staff, rude and abrupt staff at gate, flight attendants were not friendly and avoid the food at all costs as it looked very old and re-heated quite a few times. The seats were very uncomfortable and the plane was an old and dirty one. The only small thing I was grateful for was that they had a very limited choice of movies in English which at least passed the time. Even if I was offered a first class free ticket anywhere on Air China I would decline. Do not use this airline at all.

✅ Trip Verified | Auckland to Chengdu via Beijing. Air China exceeded my expectations. Check in at AKL was handled by Air NZ ground staff and boarding was OK, note Air China look after bag transfer in Beijing for domestic destination. IFE was similar to other airlines I travel with, there were plenty of recent release "A" grade movies to watch. Meals are OK if you order western, drinks are limited which after travelling in China I understand. Standard Boeing 787 seats. Like other reviews the seatbelt sign was left on all the time, confusing when they mentioned they were on for turbulence. Remember Chinese porridge is ghastly whether served on an airline or in a smart hotel. Toilets kept clean and rubbished removed regularly.

✅ Trip Verified | Stockholm to Manila via Beijing. he food from Arlanda was good but the airplane was terrible a real old A330-300 that was down at heel, old LCD screens and the seats was terrible. After waiting 9 hours in Beijing a very very boring airport then it was time to board and an other down to heel A330-300 and it look like the same as the previous one from Arlanda. The food was so terrible that i only eat the bread and salad. This continues when leaving Manila 28 days later terrible food down to heel airplanes and also the flight to Arlanda terrible food. Its like the portion should not cost more then 1$ and I cannot understand how this company can be rated 3 Star company? The planes are so well-worn, the food is the worst airline food i have eaten. Never Ever Air China again not even if i get the ticket for free. The Crew was very nice and kind that's why I give 2/10

✅ Trip Verified | London to Beijing. I flew 4 segments for Air China between London and Beijing, as well as within Asia. The price is highly competitive and much cheaper than BA for the direct flight. All flights on time or arrive early. The food between London and Beijing segments are improved. Since travelling with baby, the crews were caring, get us the bassinet and block the bulkhead seats to give us a bit more space for baby's first flights. During the flight, they have checked with us everything is ok, and offer to help to switch the seat. When the call button is pressed, the crew are arriving almost immediately and help. No wifi and entertainment could be improved. I would recommend you flight on their newer B777-300 if you can.

✅ Trip Verified | I had wheelchair assist all the way from Melbourne to Beijing, to Guangzhou, back to Beijing and home to Melbourne as find walking a long way with two artificial knees a problem. They were fantastic. The food was great. I flew night time both ways and water was being offered with the hostess walking up the aisles all night if you wanted it. On board entertainment was great. Could not fault the airline.

✅ Trip Verified | San Francisco to Yangon via Beijing. They lost one of my luggage at RGN. There were other 7 customers lost there luggage on the same flight too. But no Air China employees at ground for customers services! Only two RGN airport employees filled up the forms for us. We had to wait a long time, so as our relatives outside the hall. No lost luggage inconvenience fee issue. The next few days after several calls made to Air China office at Yangon. They said I have to go to their office to pick up the inconvenience fee. They can't send it to my hotel or deposit to my bank, only pick up available. Which will cost me half a day. One on vacation, this is lost one day. And they didn't tell the customers about the inconvenience fee available, you got only if you ask. I assume less than 2% of customers know that they are entitled to receive inconvenience fee. No whiskey on international flights?

✅ Trip Verified | Beijing to Houston. An antique Boeing 777 for this flight, in economy class at least 10 seats that couldn't use the entertainment system, when you want to talk to the cabin crews, they say: I'm sorry but I have no idea because this plane is over 10 years old. Also one of the restrooms is broken and you can't use it, so there was always long line to use the restrooms. Don't expect too much about the food. Once landed I could't help myself grabbing my belongings and rushed as fast as I can out of this disaster place. If you want to fly with airlines from China, I may probably recommend Hainan Airlines, then China Southern Airlines. You have so many other choices to go to east Asia and most of them are totally very good. Probably will not choose again.

✅ Trip Verified | New York to Bangkok via Beijing. Air China cancelled our flight without providing any options. We were on the phone with them and our Travel agents full 3 days (several hours a days of conversations and hours waiting to get to an agent on the phone). They were not able to provide any reasonable options. We had to review all possible flights ourselfs and asked them to reschedule our flight. They were unable to do it over the phone (~20 calls) nor at the airport Air China counter (at JFK and EWR). They were dragging the time until all our other connecting flights and hotels reservation gone (since we were still staying at the New York waiting for their "decision" for 3 days.) They were pointing to each other (Air China agents and Travel Agents) asking to call airline or travel agent and vice versa. We even had 2 conference call with both AirChina and travel agents during which they were just blaming each other and not resolving the issue. So we could not stand this circus anymore and they offered our last option and only option: to get refund or they will not refund if we will not agree now. Rude, unprofessional agents, don't have any desire to do their work. Avoid Air China at all costs!

✅ Trip Verified | San Francisco to Manila via Beijing. You get what you pay for. The fare was the cheapest during the time I booked it, however the overall experience was horrible. On the way to Manila, one of my 2 checked in luggage was lost-and getting a hold of an agent both in airport I arrived and through the phone was a nightmare. Food was subpar (I've had worse) and the bathroom's stink level is variable depending on the time you go there. When I got back to the States (this time via Houston), I was able to pass through the immigration line fast however my bags took a long time to get out of the conveyor belt. When I looked around, it wasn't only be who was in panic mode and kept looking at my watch as most of us had connections to make (mine was to Atlanta via United). I tried talking to the agent in the airport who was near the conveyor belt regarding my situation but to my surprise, she was very rude and told me I have to pay for my fare to Atlanta in case I miss my connection. By then, you can imagine how desperate and tired I was and I was near to tears by then but she simply looked irritated and later on I realized she was displaying that sort of attitude to everyone who was inquiring about the fiasco of delayed bags and connecting flights. Fortunately for me, when I went straight to the United counter, the guy there was very sympathetic and booked me on another flight, same day with no extra charge since I did miss my connecting flight. Now that was what customer services should be. Even if I ended up in the end paying for it (which thank God I did not), treating your customers like dirt when they are dead tired from flying over 12 hours isn't how I think customer service should be, The only good thing about this airline is the cheap price of their tickets-however if your may concern is getting through your trip without fear of losing your luggage or dealing with airline personnel who will be polite and at the very least professional to you-this is not the airline for you. So yeah-if I have a choice I will not fly this airline again unless I want to risk going through these horrible experience again. If you can spare the money to travel stress free, avoid this airline at all cost.